Business Details
32 Years
experience
Trusted Debt Collection Services in the UK
Established in 1994, Direct Route has become a market leader in commercial debt recovery and credit management solutions. With over 25 years of experience, we have successfully recovered millions in overdue invoices for more than 12,000 UK businesses, ranging from sole traders to FTSE 100 PLCs. Our proprietary systems, including the Register of Outstanding Invoices (ROSI), enable efficient debt collection while maintaining client relationships. We pioneered zero-cost debt recovery models and hold membership with the Credit Services Association, demonstrating our commitment to industry standards.During the pandemic, we launched a free COVID-19 support service achieving a 90% recovery success rate, combining debt resolution with charitable contributions to the NHS. Our cloud-based Case Progress Portal provides 24/7 case updates, and our team of dedicated collectors operates remotely without disrupting service delivery.
Services
Debt Collection
Credit Management
Zero Cost Recovery
Invoice Recovery
ROSI Monitoring
Details
- Year established: 1994
Highlights and features
- 25 years of proven debt recovery expertise
- Zero-cost recovery options available
- Dedicated debt collector allocation
- 24/7 online case progress monitoring
- 90% success rate in pandemic support cases
Associations and certifications
- Credit Services Association
What people say
90% recovery success rate
Improved cashflow
Dedicated collector
Free consultancy
Streamlined process
Services
Debt Collection
Our specialist debt collection service utilises proprietary systems and experienced collectors to recover commercial debts swiftly. We offer zero-cost options with no commission fees for qualifying cases, supported by 24/7 online case tracking. Clients benefit from our 25-year track record and industry-leading 90% success rate in pandemic-related cases.
Credit Management
AccountAssyst provides comprehensive credit management solutions to prevent debt accumulation. The system includes automated invoice chasing, creditworthiness checks, and early warning monitoring. This proactive approach reduces bad debts by 50% while cutting manual chasing time in half through automated processes.
Zero Cost Recovery
Our Platinum Club and Fairway Gold services offer zero-cost debt recovery options. Platinum Club covers all debt values with no commission fees, while Fairway Gold charges 2% commission only on recoveries exceeding 3,000. These models ensure cost-effective solutions for businesses of all sizes.
Invoice Recovery
Specialist invoice recovery service targets overdue business-to-business payments using professional negotiation techniques. Our systems prioritise debts through ROSI monitoring while maintaining commercial relationships. Clients receive regular updates through our cloud-based Case Progress Portal accessible 24/7.
ROSI Monitoring
The Register of Outstanding Invoices (ROSI) system enhances debt recovery by prioritising client claims. This unique tool increases collection performance by over 50% through strategic debt visibility. Integrated with our core services, ROSI helps clients recover funds faster than traditional methods alone.
People
Mike Collins
Managing Director
With over 25 years in debt recovery, Mike Collins leads Direct Route's strategic direction. He pioneered the company's zero-cost recovery models and maintains close client relationships, personally resolving complex cases like the successful recovery of a major PLC debt within 48 hours.
Questions
What debt recovery services do you offer?
We provide Platinum Club (zero-cost for all values), Fairway Gold (zero-cost up to £3,000), and other commission-based options tailored to business needs.
How much does your service cost?
Our Platinum Club has no fees, while Fairway Gold charges 2% commission on recoveries over £3,000. The pandemic support service requires a £1 donation per case.
What success rate do you achieve?
Our standard services maintain industry-leading recovery rates, with the pandemic support solution achieving 90% success in recent cases.
How does the debt recovery process work?
Clients submit debts online, our Insight™ system initiates contact, and we use ROSI monitoring to prioritise collections while providing 24/7 case updates through our portal.
Are services available during the pandemic?
Yes, our cloud-based systems ensure full operational capability with 24/7 access to case updates and uninterrupted debt recovery services.
