Business Details
35 Years
experience
Emergency
services
Professional Carpet & Upholstery Cleaning Services in Shrewsbury
Established in 1991, R J Austin has built a reputation as a trusted family-run business specialising in professional carpet, upholstery, and leather cleaning. Our team operates to the British Standard PAS 86, ensuring rigorous adherence to industry best practices. As proud members of the National Carpet Cleaners Association, we combine advanced cleaning technology with ethical business practices to deliver exceptional results. With decades of combined experience, we serve both domestic and commercial clients across Shropshire, offering a satisfaction guarantee that reflects our confidence in service quality.Our commitment to transparency includes fully inclusive pricing and a 'try before you buy' demonstration service. We prioritise customer care through free emergency stain removal for regular clients and comprehensive cleaning solutions tailored to diverse environments, from private residences to historic properties.
Services
Carpet Cleaning
Upholstery Cleaning
Leather Cleaning
Flood Work
Truckmounts
Landlord Services
Tenant Services
Details
- Year established: 1991
Highlights and features
- Family business operating since 1991 with generational expertise
- Certified by the National Carpet Cleaners Association (NCCA)
- Free emergency stain removal service for regular customers
- Adherence to British Standard PAS 86 for professional cleaning
- Fully inclusive pricing with no hidden fees or obligations
Associations and certifications
- National Carpet Cleaners Association (NCCA)
- PAS 86:2008
What people say
First class service
Professional couple
Excellent results
Like new carpets
Meticulous detail
Services
Carpet Cleaning
Our professional carpet cleaning utilises truckmount hot water extraction to deep clean carpets down to the base. This removes embedded dirt and bacteria while preserving carpet longevity. We serve domestic homes, commercial properties, and historic buildings across Shropshire using NCCA-approved methods.
Upholstery Cleaning
Specialist upholstery cleaning restores soft furnishings using gentle yet effective techniques. We handle delicate fabrics and antique pieces with care, removing stains and odours while maintaining material integrity. Our process extends furniture lifespan and improves indoor air quality.
Leather Cleaning
Expert leather cleaning and conditioning preserves the quality of sofas, chairs, and automotive interiors. Our pH-balanced solutions remove grime without damaging finishes, followed by protective treatments to maintain suppleness and appearance.
Flood Work
Emergency flood response includes rapid water extraction, drying, and sanitisation. We use industrial equipment to prevent mould growth and structural damage, restoring properties to safe conditions following burst pipes or weather-related incidents.
Truckmounts
Our truckmounted systems deliver 16hp cleaning power with 500psi pressure and 250ft hose reach. This technology enables efficient hot water extraction without disrupting clients' spaces, using self-contained water supply and waste management.
People
Ray Austin
Director
With over 30 years' experience since founding the business in 1991, Ray oversees all technical operations. He ensures adherence to PAS 86 standards and maintains equipment specifications.
Jackie Austin
Director
Co-founder Jackie manages client relations and service delivery. Her attention to customer needs has established the company's reputation for exceptional service since 1991.
Questions
What areas do you cover?
We cover all Shropshire locations including Shrewsbury, Telford, Church Stretton, Ludlow, and surrounding areas.
Do you offer emergency cleaning services?
Yes, we provide free emergency stain removal for regular customers and urgent flood response services.
Are your cleaning methods safe for children and pets?
We use child and pet-safe solutions that meet NCCA and PAS 86 standards for residential environments.
How long does carpet cleaning take?
Average domestic jobs take 2-4 hours depending on room size and soiling level, with carpets drying in 4-6 hours.
Do you guarantee your work?
Yes, we offer a complete satisfaction guarantee with free re-cleaning or full refund if required.
Can you clean antique rugs?
Our specialists handle antique and oriental rugs with care, using techniques that preserve fibres and dyes.
