Business Details
50+ Years
experience
Emergency
services
Trusted Insurance Brokers in Rugby
Douglas Insurance Service is a family-owned business established in Rugby in 1929. Founded by Fred Douglas, a retired army officer, the company was acquired by the Sutton family in 1962 and has since operated as a second-generation family enterprise. We specialise in delivering cost-effective insurance solutions tailored to both personal and commercial clients across diverse sectors. Our commitment to high standards of customer service is underpinned by our authorisation and regulation by the Financial Conduct Authority (FCA), firm reference number 300331.We adopt a hands-on approach to ensure our insurance products consistently meet clients' evolving needs in terms of coverage and affordability. Our expertise is demonstrated through real-life case studies across sectors such as commercial vehicles, construction, and travel insurance. We prioritise transparency and accessibility, offering guidance for claims processes and emergency support as outlined in policy documentation. With nearly a century of local knowledge, we combine traditional values with contemporary insurance solutions.
Services
Commercial Combined Policies
Motor Fleets Insurance
Construction Insurance
Professional Indemnity
Travel Insurance
Household Insurance
Unusual Risks Coverage
Claims Management
Details
- Year established: 1929
Highlights and features
- Family business operating since 1929 with deep local knowledge
- Authorised and regulated by the Financial Conduct Authority
- Hands-on approach to insurance solutions for evolving client needs
- Specialist expertise across commercial vehicles, construction, and travel sectors
- Demonstrated success through real-life case studies
Associations and certifications
- Financial Conduct Authority
Services
Commercial Insurance
We provide comprehensive commercial insurance solutions tailored to businesses of all sizes. Our offerings include combined policies, motor fleet coverage, and construction insurance. With sector-specific expertise, we ensure protection against property damage, liability claims, and operational disruptions while maintaining cost-effectiveness for our clients.
Travel Insurance
Our travel insurance policies address risks associated with domestic and international trips. Covering medical emergencies, trip cancellations, and unexpected events, we handle complex claims such as pre-existing medical conditions. Our approach ensures policyholders receive support during unforeseen circumstances, as demonstrated through real case studies involving cruise cancellations and medical emergencies.
Claims Management
We offer end-to-end claims assistance for personal and commercial policies. Our service includes guidance during incident reporting, documentation preparation, and liaison with insurers. Emergency procedures are available outside office hours, ensuring clients receive timely support while navigating claim processes and policy exclusions.
Questions
What insurance sectors do you specialise in?
We specialise in commercial vehicles, construction, motor fleets, travel, and household insurance, with expertise in handling unusual risks and professional indemnity claims.
How do you handle emergency claims?
Emergency claims guidance is available through contact details provided in policy documents, with support accessible outside standard office hours for urgent situations.
Are you regulated by any official body?
Yes, we are authorised and regulated by the Financial Conduct Authority (FCA) under reference number 300331, ensuring compliance with industry standards.
How long have you been in business?
We have operated as a family business in Rugby since 1929, providing insurance solutions for nearly a century with generational expertise.
What makes your service different?
Our hands-on approach combines personal service with sector-specific knowledge, offering tailored solutions supported by real-life case studies demonstrating our practical experience.
