Business Details
25 Years
experience
Emergency
services
Your Trusted IT Partner in Carlisle
Established in 2001, System IT has built a reputation as a trusted provider of comprehensive IT solutions across Cumbria, Lancashire, and South West Scotland. Our team of certified professionals specialises in delivering tailored IT support, cybersecurity measures, and digital infrastructure services to businesses and educational institutions. With a focus on proactive maintenance and 24/7 remote monitoring, we ensure our clients' systems remain secure, up-to-date, and minimally disruptive to operations. Our expertise extends to cloud migration, VoIP implementation, and managed print services, supported by strategic partnerships with leading technology providers.We prioritise long-term client relationships through transparent communication, flexible service packages, and a commitment to staying ahead of evolving technological challenges. Our apprenticeship programme demonstrates our investment in developing local technical talent while maintaining competitive pricing structures for hardware and software procurement.
Services
IT support
Cloud backups
Cybersecurity
VoIP systems
Print solutions
Fibre broadband
Network installation
Microsoft 365 migration
WiFi setup
Server management
Details
- Year established: 2001
Highlights and features
- 20+ years of experience supporting UK businesses and schools
- 24/7 remote monitoring and emergency response capabilities
- Government-accredited cybersecurity specialists (Cyber Essentials)
- Tailored service packages for organisations of all sizes
- Proactive hardware lifecycle management and cost-effective procurement
Associations and certifications
- Cyber Essentials
What people say
Quick and helpful
Fantastic support
Professional engineers
Seamless server migration
Lifesaving remote help
Services
IT support
Our 24/7 IT support combines telephone, remote access, and onsite services with proactive network monitoring. Specialising in business continuity, we implement automated backups and security updates to prevent system failures. With expertise in hardware procurement and software integration, we cater to organisations from single PCs to multi-user corporate systems, ensuring minimal operational disruption during upgrades or migrations.
Cloud backups
Secure cloud backup solutions protect against data loss through automated daily backups to Microsoft 365 or Google Workspace. We implement robust recovery processes for Exchange mailboxes, SharePoint files, and Teams data, ensuring business continuity. Our systems include real-time monitoring and instant restore capabilities while maintaining compliance with modern cybersecurity standards for organisations of all sizes.
Cyber Essentials
Government-backed Cyber Essentials accreditation reduces cyberattack risks by up to 98.5% through implementation of five key security controls. Our certified practitioners guide organisations through the accreditation process, including network audits and security improvements. We specialise in both standard and enhanced Cyber Essentials Plus certifications, meeting requirements for public sector contracts and private sector data protection.
VoIP systems
Future-proof VoIP telephone systems replace traditional landlines with broadband-based communication solutions. We implement scalable cloud-hosted systems compatible with existing infrastructure while preparing clients for the 2025 PSTN switch-off. Our installations include IP phones, call management features, and integration with mobile devices, reducing running costs while maintaining reliable connectivity for businesses and schools.
Print solutions
Managed print services provide cost-effective multifunctional copiers, printers, and scanners with flexible financing options. We offer 5-year warranties, remote monitoring of consumables, and loan equipment during repairs. Our solutions include toner supply management and support contracts tailored to business environments, ensuring continuous document workflow with minimal maintenance requirements.
People
Scott Coupland
Helpdesk Engineer
Completed BCS Level 3 apprenticeship in Information Communications Technology, demonstrating technical proficiency and commitment to client support excellence.
Lee Gardner
Helpdesk Manager
15-year veteran with extensive technical knowledge, overseeing helpdesk operations and customer experience improvements across the client base.
Questions
What IT services do you offer for schools?
We provide comprehensive school IT support including network management, cybersecurity accreditation, VoIP systems, interactive whiteboards, and cloud migration services tailored to educational requirements.
How do you handle business cybersecurity?
Our Cyber Essentials-accredited team implements five key security controls, conducts network audits, and provides ongoing monitoring to reduce cyberattack risks by up to 98.5%.
Can you help with the 2025 PSTN switch-off?
Yes, we specialise in migrating traditional phone systems to VoIP solutions, ensuring seamless transition before BT's 2025 analogue network closure deadline.
Do you offer cloud storage solutions?
We provide secure Microsoft 365 and Google Workspace cloud backups with automated daily protection and instant restore capabilities for business-critical data.
What print management options exist?
We offer managed print services with multifunctional devices available for purchase or lease, including maintenance contracts and consumables monitoring.
How quickly can you respond to emergencies?
Our 24/7 support team provides rapid response for critical issues, with remote resolution capabilities and onsite visits prioritised based on service level agreements.
