Business Details
27 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services
Established in 1999, Cutec has built a reputation as a trusted IT partner for small to medium-sized businesses across the UK. Our team of certified professionals delivers fully managed IT support, cybersecurity solutions, and cloud services tailored to meet the evolving needs of modern organisations. With over 25 years of combined experience, we prioritise clear communication, technical excellence, and proactive problem-solving to ensure businesses operate without IT-related disruptions. Our ISO 9001 certification and Cyber Essentials Plus accreditation demonstrate our commitment to quality and data security.We work alongside existing IT teams to provide additional expertise, covering everything from system maintenance to strategic technology planning. Our clients benefit from 24/7 server monitoring, rapid response times for critical issues, and a personal approach that values relationships over account numbers. By offering comprehensive services under one invoice, we simplify IT management while maintaining the highest standards of reliability and customer care.
Services
Managed IT Support
Cyber Security
Cloud Services
Network Monitoring
IT Consultancy
Details
- Year established: 1999
Highlights and features
- 25+ years of proven IT support experience
- ISO 9001 certified quality management systems
- 24/7 server monitoring and patch management
- Cybersecurity accredited to government standards
- Personalised service with no hidden fees
Associations and certifications
- ISO 9001:2015
- Cyber Essentials Plus
- IASME Cyber Assurance Level 2
- Plymouth City Council trading standards approved
What people say
Reliable service
Knowledgeable team
Proactive advice
Rapid response
Trusted partner
Services
Managed IT Support
Our comprehensive managed IT support ensures businesses maintain optimal system performance through proactive monitoring and rapid issue resolution. Utilising advanced Datto RMM technology, we provide 24/7 hardware and software monitoring, automated patch management, and guaranteed 2-hour response times for critical failures. This service includes unlimited remote support, onsite engineer visits, and annual IT roadmap planning to align technology with business growth strategies while maintaining ISO 9001 quality standards.
Cyber Security
Cutec's multi-layered cybersecurity solutions protect businesses from evolving digital threats through endpoint protection, ransomware detection, and compliance management. Our Cyber Essentials Plus certified services include Bitdefender antivirus integration, network isolation protocols, and vulnerability assessments using Qualys technology. We implement advanced threat detection systems that automatically isolate infected devices while maintaining IASME Cyber Assurance Level 2 compliance to meet government security standards and insurance requirements.
Cloud Services
We provide comprehensive cloud service management for Microsoft 365 and Google Workspace platforms, ensuring seamless integration and maintenance. Our engineers handle cloud migration, license management, and ongoing optimisation while maintaining compliance with GDPR data protection regulations. This includes user provisioning, security configuration, and performance monitoring to maximise cloud efficiency while maintaining secure data storage and access controls.
Network Monitoring
Our 24/7 network monitoring service utilises enterprise-grade tools to track system performance and security metrics across servers and endpoints. The solution includes automated patch management, real-time alerting for hardware failures, and proactive maintenance scheduling to prevent downtime. This service integrates with our managed IT packages to ensure continuous system availability while maintaining compliance with ISO 27001 equivalent IASME standards.
IT Consultancy
Cutec's consultancy services help businesses develop strategic technology roadmaps aligned with organisational goals. Our certified engineers provide expert guidance on infrastructure upgrades, security implementations, and digital transformation projects. This includes disaster recovery planning, system audits, and vendor management to ensure technology investments deliver maximum business value while maintaining compliance with industry regulations.
People
Mark Rowland
Managing Director
Co-founder with over 25 years' experience, Mark oversees business development and strategic direction while maintaining Chartered IT Professional status with the BCS. He focuses on client technology strategy and operational excellence.
Kristian Callaghan
Technical Director
Co-founder and BCS member with 25+ years' technical expertise, Kris manages client satisfaction and ensures technical readiness for new solutions while maintaining hands-on field service involvement.
Natasha Rowland
Finance Director
Responsible for financial management across the group, Natasha ensures timely payments to suppliers and staff while handling client accounting queries with over 10 years' organisational knowledge.
Simon Bartley
Service Desk Manager
With 18+ years in IT, Simon leads the service desk team, ensuring SLA compliance and handling complex support requests while maintaining oversight of technical KPIs and client satisfaction metrics.
Sam
Cybersecurity Specialist
Key service desk member and in-house cybersecurity expert managing security tickets and projects while providing frontline support through remote diagnostics and telephone assistance.
Questions
What IT services do you offer for SMEs?
We provide fully managed IT support, cybersecurity solutions, cloud services, network monitoring, and IT consultancy tailored to small and medium businesses across the UK.
Are you certified for quality and security?
Yes, we hold ISO 9001:2015 certification for quality management and Cyber Essentials Plus accreditation for cybersecurity standards compliance.
Do you offer emergency IT support?
Emergency support is available weekdays 17:00-21:00 and weekends 09:00-17:00 with a guaranteed 2-hour engineer response for critical business-down situations.
How do you handle cybersecurity threats?
We use Bitdefender antivirus, Datto RMM ransomware detection, and Qualys vulnerability management with automatic device isolation and 24/7 monitoring.
Can you support existing IT teams?
Yes, we provide supplemental support for internal IT departments, covering projects, holiday cover, and specialist expertise while sharing technical responsibilities.
What cloud platforms do you support?
We manage Microsoft 365 and Google Workspace implementations, including migration, licensing, security configuration, and ongoing optimisation for business needs.
