Business Details
Emergency
services
Your Trusted IT Support Partner in Plymouth
Acronyms is an IT support company dedicated to helping organisations focus on their core business activities by managing their technology infrastructure. Founded with a commitment to providing tailored solutions, we prioritise long-term partnerships over quick fixes. Our experienced engineers deliver strategic IT planning, network management, and rapid technical support to minimise downtime. We serve diverse industries across the South West and wider UK, combining technical expertise with a client-centric approach.Our services include cyber security, disaster recovery, compliance management, and cloud solutions. We believe in honest advice, aligning IT strategies with organisational goals, and maintaining transparency in all operations. With offices in Plymouth, Bristol, and Cornwall, we aim to be an extension of our clients' teams, supporting both immediate needs and future growth.
Services
IT Support
Cyber Security
Disaster Recovery
Compliance Management
Cloud Services
VoIP Telephony
Network Monitoring
Data Backup
Microsoft Solutions
Internet Connectivity
Highlights and features
- We offer 20+ years of combined experience in IT support and infrastructure management
- Our engineers implement patented processes for proactive network monitoring and maintenance
- We provide 24/7 technical support with guaranteed response times
- Our team holds Cyber Essentials certification for security compliance
- We offer transparent pricing with no hidden fees
Associations and certifications
- Cyber Essentials
What people say
24/7 support reliability
Proactive network monitoring
Expert technical staff
Effective security solutions
Business-focused approach
Services
IT Support
Our IT support services provide comprehensive technical assistance with proactive network monitoring and rapid issue resolution. We offer tiered support packages tailored to business size and requirements, including remote diagnostics and on-site visits. Our engineers ensure minimal downtime through continuous system monitoring and preventive maintenance.
Cyber Security
We deliver multi-layered cyber security solutions including threat detection, vulnerability assessments, and staff training programs. Our services include Cyber Essentials certification support and implementation of advanced security protocols to protect against evolving digital threats.
Disaster Recovery
Our disaster recovery services include risk assessment, backup system implementation, and recovery plan development. We use cloud-based solutions and failover systems to ensure business continuity during unexpected disruptions, with regular testing to maintain preparedness.
Compliance Management
We help businesses meet industry-specific regulations through comprehensive compliance management services. This includes Cyber Essentials certification, data protection frameworks, and sector-specific requirements for finance, healthcare, and legal industries.
Cloud Services
Our cloud services encompass infrastructure migration, management, and optimisation. We offer hybrid cloud solutions combining public and private cloud environments, with ongoing support for Microsoft Azure platforms and cloud-based application deployment.
People
Dave Smith
Director
Co-founder with extensive IT industry experience, specialising in strategic technology planning and business process optimisation. Leads client relationships and service delivery strategy.
David Parker
Director
Technology specialist with 20+ years in IT infrastructure management. Focuses on network architecture, security protocols, and implementation of enterprise-level solutions for growing businesses.
Tom Moore
Director
Operations director responsible for service quality assurance and technical team leadership. Expert in cloud migration projects and managed service delivery across multiple industry sectors.
Questions
What IT support packages do you offer?
We provide three tiered packages: Basic (business hours remote support), Standard (extended hours with onsite visits), and Premium (24/7 coverage with comprehensive management services).
Are you Cyber Essentials certified?
Yes, we are an accredited certification body for both Cyber Essentials and Cyber Essentials Plus, helping businesses achieve and maintain these security standards.
Do you support cloud migration projects?
We specialise in cloud infrastructure migration, including Microsoft Azure implementations, with full lifecycle support from planning to post-migration optimisation.
What industries do you work with?
We serve diverse sectors including legal, financial, healthcare, manufacturing, and hospitality, providing tailored IT solutions for each industry's specific requirements.
How do you handle emergency IT issues?
Premium package clients receive 24/7 emergency support with guaranteed response times, while other clients have access to priority support during business hours.
Can you help with IT infrastructure planning?
Our engineers conduct technical surveys and business needs assessments to create custom IT infrastructure strategies aligned with organisational growth plans.
