Business Details
23 Years
experience
Emergency
services
Your Trusted IT Support Partner in Southampton
Established in 2003, For-Matt has built a reputation for delivering reliable and professional IT support to both residential and business clients across Hampshire. With over 2500 satisfied customers and a 99.5% success rate, our services span computer and device setup, virus removal, broadband troubleshooting, and software installation. We offer flexible support options including remote assistance via secure Zoho facilities and on-site home visits, operating six days a week from 9am to 9pm. Our commitment to transparency is reflected in our clear pricing structure, with tiered rates for remote and in-person services.Backed by two decades of experience, we prioritise customer satisfaction through personalised solutions and free initial advice. Our team, led by founder Matthew Tracey, understands the challenges of modern technology and strives to provide accessible, jargon-free support. We serve multiple areas including Southampton, Winchester, and Portsmouth, ensuring local residents and businesses receive timely assistance. During periods of increased demand, our dedicated support line connects clients directly with our team for prompt resolution of IT issues.
Services
Computer Support
Virus Removal
Broadband Setup
Device Configuration
Software Installation
Details
- Year established: 2003
Highlights and features
- 20+ years of local IT support experience since 2003
- Transparent tiered pricing for remote and home visit services
- 99.5% customer satisfaction rate across 2500+ cases
- Flexible 12-hour daily support Monday to Saturday
- Free initial technical advice with no obligation
What people say
Very helpful & efficient
Excellent service
Great all-round service
Friendly service
Would recommend
Services
Computer Support
We provide comprehensive computer support covering hardware diagnostics, software troubleshooting, and system optimisation. Our engineers resolve issues with Windows and Mac operating systems, ensuring your devices run efficiently. With both remote and on-site options available, we cater to urgent technical problems while maintaining clear communication throughout the repair process.
Virus Removal
Our specialist technicians eliminate viruses, spyware, and other malicious software from infected devices. We implement security updates and provide guidance on safe browsing practices. Customers receive detailed explanations of removed threats and preventive measures to protect their systems against future attacks, ensuring long-term digital safety and peace of mind.
Device Setup
We configure smartphones, tablets, and peripheral devices to work seamlessly with your existing systems. This includes setting up email accounts, installing essential apps, and establishing secure Wi-Fi connections. Our technicians ensure all devices are properly synchronised and optimised for individual user requirements, regardless of technical proficiency.
Broadband Troubleshooting
We diagnose and resolve connectivity issues affecting home and small business networks. Our engineers optimise Wi-Fi signals, reconfigure routers, and establish stable connections for multiple devices. By addressing both hardware and service provider-related problems, we ensure reliable internet access for online activities and remote working requirements.
Software Installation
We install and configure productivity software, security packages, and specialist applications tailored to your needs. Our technicians ensure proper licensing, update management, and compatibility with existing systems. Customers receive guidance on software features and troubleshooting techniques to maximise application effectiveness for personal or business use.
People
Matthew Tracey
Owner
Matthew has provided professional IT support across Hampshire since 2003. With over two decades of technical experience, he specialises in delivering straightforward solutions to complex computer problems. His customer-centric approach combines technical expertise with clear communication, ensuring clients understand the processes involved in resolving their IT issues.
Questions
What IT services do you offer?
We provide computer repairs, virus removal, device setup, broadband troubleshooting, and software installation for both home and business users across Hampshire.
Do you offer remote support options?
Yes, we provide secure remote assistance for computer-related issues through our Zoho facility, charged at £45/hour with subsequent half-hour increments at £22.50.
Which areas do you cover?
We serve Southampton, Winchester, Portsmouth, Fareham, Stubbington, Gosport, and surrounding Hampshire areas with both remote and on-site support.
What are your operating hours?
Our support line is available six days a week from 9am to 9pm, with emergency call-outs possible outside these hours for urgent technical issues.
