Business Details
Your Trusted Partner for IT Services in the UK
Uniworld Communications is a leading B2B communications provider dedicated to empowering businesses across Europe with innovative, intuitive solutions. Established with a vision to simplify complex communications, we specialise in Unified Communications as a Service (UCaaS), cloud-based contact centres, and secure connectivity solutions tailored to businesses of all sizes. Our approach combines cutting-edge technology with a collaborative culture, ensuring flexible, scalable services that adapt to evolving client needs. With a presence in the UK, Germany, Spain, and the Netherlands, we leverage extensive network investments and in-house development expertise to deliver market-leading services such as SIP Trunking and Hosted PBX.Our commitment to transparency, sustainability, and customer-centricity has earned us ISO certifications, CHAS accreditation, and recognition as a trusted partner for thousands of organisations. We prioritise end-to-end control of network services, ensuring reliable, secure communications that enable businesses to work smarter, fostering growth for clients, employees, and the planet alike.
Services
UCaaS Solutions
Cloud Contact Centres
SIP Trunking
Cyber Security Services
Managed Networks
PSTN Switch-Off Support
Microsoft Teams Integration
IoT Connectivity
Broadband & Mobile
Enterprise Managed Solutions
Highlights and features
- We offer ISO-certified, secure communications solutions with 99.99% uptime SLAs.
- Our collaborative culture tailors solutions to specific business needs.
- We provide end-to-end control of network services for seamless integration.
- Our 20+ years of expertise in UCaaS and SIP Trunking drives market innovation.
- We combine sustainability with cutting-edge technology for future-proof solutions.
Associations and certifications
- ISO 9001
- ISO 27001
- ISO 14001
- CHAS (Contractors Health and Safety Assessment Scheme)
What people say
Award-winning services
Excellent customer support
Innovative solutions
Seamless integration
Trusted partner
Services
Gamma Secure
Gamma Secure offers comprehensive cyber security services, including Managed SOC, vulnerability assessments, and Security Awareness training. Our ISO27001-certified solutions protect critical communications infrastructure using Tier 1 data centres and proactive threat detection. Designed for businesses requiring robust security frameworks, this service ensures compliance with international standards while mitigating risks through advanced monitoring and response protocols.
Horizon Contact
Horizon Contact is a cloud-based contact centre solution supporting omnichannel interactions across voice, email, and webchat. Featuring 99.999% uptime SLAs, CRM integration, and skills-based routing, it enables SMEs to deliver personalised customer experiences. The platform's WebRTC capabilities allow remote working, while real-time analytics and wallboards provide operational insights for improved efficiency and service quality.
Gamma Enable
Gamma Enable provides foundational connectivity services, including SIP Trunks, broadband, and mobile networks. These solutions form the backbone of business communications, ensuring reliable voice and data transmission. Designed for scalability, they support hybrid working models and integrate seamlessly with cloud platforms, offering businesses the flexibility to adapt to changing operational demands.
Gamma Connect
Gamma Connect delivers unified communications through solutions like Microsoft Teams Phone and Webex integration. This service enables seamless collaboration via voice, video, and messaging across devices. Tailored for enterprises and SMEs, it enhances productivity with features such as presence management, call recording, and enterprise-grade reliability for distributed teams.
Cirrus Contact Centre
Cirrus Contact Centre combines AI-driven automation with omnichannel capabilities to optimise customer engagement. Integrated with Microsoft Teams and CRMs, it offers real-time analytics, workforce optimisation tools, and virtual agents for 24/7 support. Designed for enterprises, this solution improves agent efficiency and customer satisfaction through intelligent routing and personalised interaction management.
Questions
How does Gamma support PSTN switch-off compliance?
Gamma offers cloud-based alternatives like SIP Trunking and Hosted PBX to ensure businesses transition smoothly to digital communications before the 2025 PSTN switch-off.
Can Gamma's services integrate with existing CRM systems?
Yes, Gamma's contact centre solutions integrate with Salesforce, Microsoft Dynamics, and Zendesk, enabling unified customer data management across channels.
What cyber security services does Gamma provide?
Gamma Secure includes Managed SOC, vulnerability management, and Security Awareness training, all ISO27001-certified to protect communications infrastructure.
How does Gamma cater to enterprise communication needs?
Gamma Solutions offers bespoke managed services, including enterprise-grade UCaaS, network modernisation, and compliance-focused communications platforms tailored to large organisations.
Are Gamma's services available outside the UK?
Yes, Gamma operates in Germany, the Netherlands, and Spain, providing localised communications solutions while maintaining centralised support from UK data centres.
