Business Details
Your Trusted IT Partner in Newport
Established to address the lack of third-party warranty repair services meeting manufacturer standards, South Wales Computer Repairs combines a team of skilled engineers with advanced back-office systems to deliver responsive IT support. Our focus on flexibility and quality ensures tailored solutions for businesses and individuals, including on-site technical assistance, workshop repairs, and cloud-based services. With structured SLAs guaranteeing 15-minute response times and 4-hour resolution targets, we prioritise client satisfaction through transparent communication and precise stock control of client-specific parts.Our expertise spans network infrastructure, software support, and disaster recovery planning, ensuring reliable outsourced warranty fulfilment. Backed by decades of industry experience, we provide cost-effective solutions without compromising on service excellence.
Services
Hosted Exchange
On-Site Support
Workshop Repairs
Offsite Backup
Warranty Repairs
Network Setup
Software Support
Project Work
Peripheral Devices
Consumables Sales
Highlights and features
- We offer 15-minute response times for technical support requests
- Our engineers provide on-site repairs for diverse hardware brands
- We implement structured service level agreements for accountability
- Our back-office systems ensure precise stock control of client parts
- We combine technical expertise with flexible organisational structure
What people say
Knowledgeable engineers
Quick response times
Competent repairs
Professional service
Reliable solutions
Services
Hosted Exchange
Our Hosted Exchange service provides cloud-based email, calendar, and contact management without upfront infrastructure costs. With 125GB mailbox storage and UK-based data centres complying with European data protection standards, we handle all maintenance and upgrades. Businesses benefit from secure, scalable communication solutions with seamless Outlook integration and guaranteed service levels.
On-Site Support
Available for business and residential clients, our on-site technical support covers hardware repairs, network infrastructure, and software troubleshooting. Engineers respond within 15 minutes of contact with 4-hour resolution targets. Services include VPN setup, LAN/WAN management, and repairs for major hardware brands like HP, Dell, and Lenovo.
Workshop Repairs
Our workshop handles repairs and upgrades for laptops, desktops, smartphones, and peripherals. Services include hardware enhancements like RAM upgrades, storage expansion, and system optimisation. Technicians provide advice on improving device performance while maintaining compatibility with modern software requirements.
Offsite Backup
We offer cloud-based backup solutions with email continuity and disaster recovery capabilities. Services include data replication in UK-based facilities, server crash recovery, and bespoke disaster recovery planning. Clients can maintain operations during outages with cloud-hosted applications and secure data storage solutions.
Software Support
Support covers Microsoft products including Server OS, desktop operating systems, and Office Suite. We provide remote troubleshooting during office hours and coordinate with third-party vendors for application-specific issues. Services exclude user training but include configuration and connectivity problem resolution for business-critical software.
People
Geoff Morgan
Founder
Geoff Morgan established South Wales Computer Repairs to address gaps in third-party warranty repair services. With extensive industry experience, he developed a flexible organisational structure focused on quality service delivery through skilled engineering teams and efficient back-office operations.
Questions
What IT services do you offer for businesses?
We provide hosted exchange, on-site support, network infrastructure, software troubleshooting, and disaster recovery solutions tailored to business needs.
Do you offer emergency repair services?
Our standard response time is 15 minutes during office hours, with 4-hour resolution targets for critical issues requiring on-site visits.
Can you repair personal computers?
Yes, our workshop handles repairs and upgrades for laptops, desktops, and peripherals with advice on performance improvements.
What are your opening hours?
Technical support is available Monday to Friday from 8:30 AM to 5:30 PM. Emergency services follow SLA response times.
Do you support third-party software?
We troubleshoot Microsoft products directly and coordinate with external vendors for third-party applications during support agreements.
Where are your data centres located?
Our cloud services use UK-based facilities with compliance to European data protection standards for secure storage.
Reviews (4)
John Foster
Jul 21, 2021
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Great experience with David at South Wales computers. He communicated really well so I understood what was being done. The prices were very fair and my laptop is as good as new.
Jayne Newman
May 06, 2021
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5 stars.. they fixed my son's computer and were very efficient, quick and friendly. We thought we'd need parts replaced but they managed to work with everything we had so it was a minimum charge too. Won't go anywhere else now. Thank you, well recommended.
Amanda Binnersley
Sep 23, 2020
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Would highly recommend. Dave could not have been more helpful in assisting with the repair of a laptop and providing advice about an internet issue. He was not pushy in any way where some other companies might have talked about purchasing an item which wasn't really necessary. He was extremely patient and took his time to explain things in layman's terms.
Rosemary Thorner
Apr 03, 2020
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Fantastic service, even during this coronavirus outbreak - arranged for me to hand my dead laptop over to them safely, fixed it FAST, helpful and informative service and an excellent price. I simply can't recommend them too highly.
