Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Cardiff
At B2B IT Services, we are not merely service providers but strategic partners dedicated to advancing your business through tailored IT solutions. Established in 2003, our company combines over 17 years of technical expertise with a client-centric ethos rooted in integrity and innovation. As a Microsoft Silver Partner, we deliver managed IT support, cloud services, cybersecurity, and disaster recovery solutions, underpinned by industry-recognised accreditations. Our team of 16 specialists collaborates closely with clients across South Wales, Cardiff, Swansea, Newport, and Bristol, ensuring IT strategies align seamlessly with organisational goals.With a 99% client retention rate, we prioritise long-term partnerships over short-term contracts, offering round-the-clock support and scalable technologies. Our approach integrates technical excellence with a deep understanding of client needs, reflected in testimonials praising our responsiveness and transformative impact. By maintaining certifications like Cyber Essentials and partnering with leaders such as Microsoft and Dell, we ensure our clients receive cutting-edge, reliable IT infrastructure tailored to their evolving requirements.
Services
Managed IT Support
Microsoft Cloud Services
Cyber Security
Backup & Disaster Recovery
Network Cabling
Business Telephony
IT Risk Management
Data Management
Cloud Solutions
Security Audits
Details
- Year established: 2003
Highlights and features
- We are a Microsoft Silver Partner with certified IT professionals.
- Our team of 16 experts provides tailored IT solutions across South Wales and beyond.
- We maintain a 99% client retention rate through innovative and competent IT solutions.
- Our services include Cyber Essentials compliance and comprehensive security audits.
- We offer scalable cloud solutions and disaster recovery systems.
Associations and certifications
- Microsoft Silver Partner
What people say
24/7 availability
Technical expertise
Client-focused approach
Innovative solutions
High retention rate
Services
Managed IT Support
Our managed IT support acts as an extension of your team, providing 24/7 assistance tailored to your business needs. We handle daily operations, security, and troubleshooting, ensuring seamless functionality. With proactive monitoring and rapid response times, we minimise downtime and enhance productivity for organisations across diverse sectors.
Microsoft Cloud Services
We integrate and optimise Microsoft 365 and Azure services to streamline your IT infrastructure. Our cloud solutions ensure scalability, data security, and compliance with industry standards. By managing migrations and ongoing operations, we help businesses leverage cloud technology for improved collaboration and cost efficiency.
Cyber Security
Our cybersecurity services include Cyber Essentials certification, threat assessments, and staff training to protect against digital risks. We implement robust security protocols and device control measures, ensuring compliance with regulatory requirements. Regular audits identify vulnerabilities, enabling proactive mitigation of potential breaches.
Backup & Disaster Recovery
We design backup and disaster recovery systems to safeguard critical data and ensure business continuity. Our solutions include automated backups, compliance-focused storage, and rapid recovery protocols. By testing recovery processes regularly, we guarantee minimal data loss and downtime during unforeseen incidents.
Network Cabling
Our network cabling services provide reliable infrastructure for businesses requiring high-speed connectivity. We install and maintain structured cabling systems in diverse environments, supporting scalable communication networks. By using premium materials and adhering to industry standards, we ensure long-term performance and adaptability to future upgrades.
People
Luke
Director
Founder of B2B IT Services in 2003, Luke focuses on strategic partnerships and client relationships. With a technical background, he leads a team of 16 experts, prioritising integrity and innovation in delivering IT solutions.
John
Director
A director since 2016, John brings expertise in cybersecurity and manufacturing. He contributes to IT policy and education initiatives, holding an MBA from Cardiff University. He champions team development and industry collaboration.
Seb
Solutions Manager
With 12 years at b2b, Seb oversees technical projects and client strategy. His problem-solving skills and technical knowledge ensure tailored IT solutions. He enjoys mentoring clients and exploring technological advancements.
Lauren
Service Desk Manager
Starting as an apprentice, Lauren now leads IT support delivery. She excels in client communication and satisfaction, managing daily operations with efficiency. Her approach combines technical expertise with a focus on building trust.
Mark
Senior Account Manager
Mark bridges technical solutions with business needs, fostering long-term client relationships. His proactive approach to strategic IT planning ensures alignment with organisational goals, supported by his technical background and client-first mindset.
Questions
What IT services do you offer?
We provide managed IT support, cloud solutions, cybersecurity, backup/disaster recovery, network cabling, and business telephony tailored to your organisation's needs.
Which areas do you serve?
We support businesses across South Wales, Cardiff, Swansea, Newport, Bristol, and surrounding regions with collaborative IT solutions.
Are you certified by industry leaders?
Yes, we are a Microsoft Silver Partner and work with Dell, SonicWall, and Datto to deliver trusted technology solutions.
Do you offer 24/7 IT support?
Yes, our managed support includes round-the-clock availability to ensure uninterrupted IT operations for your business.
How do you ensure client satisfaction?
With a 99% retention rate, we focus on strategic partnerships, proactive maintenance, and tailored solutions to meet evolving client needs.
Can you help with cybersecurity compliance?
We offer Cyber Essentials certification, security audits, and staff training to ensure compliance and protect against digital threats.
