Business Details
2 Years
experience
Emergency
services
Your Trusted NHS GP Practice in Hartlepool
Bank House Surgery is a dedicated NHS general practice committed to delivering comprehensive healthcare services to patients in Hartlepool and surrounding areas. Our team of experienced healthcare professionals provides routine and urgent medical care, supported by modern facilities and a patient-centred approach. We offer a wide range of services including general consultations, vaccinations, chronic disease management, mental health support, and home visits for housebound patients. Our practice works collaboratively with private healthcare providers when patients choose private treatment pathways, ensuring seamless referrals and continuity of care.We prioritise accessibility through extended evening and weekend appointments, online services, and clear communication channels. With a focus on preventive care and health education, we aim to empower patients to make informed decisions about their wellbeing. Our commitment to quality is reflected in our adherence to NHS standards and continuous efforts to improve patient outcomes.
Services
General consultations
Prescription management
Vaccinations
Mental health support
Home visits
Chronic disease management
Travel health advice
Health screenings
Online services
Emergency care referrals
Details
- Year established: 2024
Highlights and features
- We provide 24/7 emergency medical support through NHS 111
- Our practice offers extended evening and weekend appointments
- We maintain excellent disabled access across all premises
- Our team includes specialists in mental health and veteran care
- We support seamless private healthcare referrals when required
What people say
Excellent disabled access
Helpful online services
Knowledgeable staff
Extended evening appointments
Supportive mental health care
Services
General consultations
Our experienced GPs provide comprehensive medical consultations for patients of all ages. We offer face-to-face, telephone, and video appointments with flexible scheduling options. Patients can request specific healthcare professionals based on their needs and preferences.
Prescription management
We offer efficient prescription ordering through online platforms, mobile apps, and in-person requests. Our system ensures timely processing with clear collection instructions. Patients receive guidance on medication usage and potential side effects from qualified professionals.
Vaccinations
Our practice provides routine vaccinations and travel health advice. We follow NHS immunisation schedules while offering tailored recommendations for international travel. Patients receive detailed information about vaccine benefits and potential reactions.
Mental health support
We offer dedicated mental health consultations with trained professionals. Our services include anxiety management, depression treatment, and referrals to specialist care when needed. We maintain strict confidentiality and provide ongoing support.
Home visits
For eligible patients, we provide home visits by GPs and nurses. Our team assesses each request carefully to ensure appropriate care delivery. We prioritise urgent cases while maintaining regular follow-ups for chronic conditions.
Questions
How do I book an appointment with Bank House Surgery?
Book online via our eConsult system, use the NHS App, or call us during opening hours. We offer same-day urgent appointments and routine bookings up to seven days in advance.
What should I do in a medical emergency?
Call 999 for life-threatening emergencies. For urgent but non-life-threatening issues, use NHS 111 online or phone service outside our opening hours.
Can I get travel vaccinations at Bank House Surgery?
We provide travel health advice and administer most routine vaccinations. Some specialist travel vaccines require private arrangements, which we can discuss during consultation.
How do I access my medical records?
Register for online access through the NHS website or app. You can view test results, appointment history, and medication records securely online.
What are your prescription charges?
Prescription costs follow standard NHS rates. Check current charges on the NHS website or ask our pharmacy team for detailed information about your specific medications.
Do you offer home visits for elderly patients?
Yes, we provide home visits for patients who are housebound due to medical conditions. Contact us before 10:30 AM to request a home visit assessment.
