Business Details
Emergency
services
Your Trusted Medical Centre in Hartlepool
Gladstone House Surgery is a CQC-rated 'Good' medical practice dedicated to providing comprehensive healthcare services to the Hartlepool community. With a focus on accessibility and patient-centred care, we offer a wide range of services including GP consultations, prescription management, health record access, and specialist clinics. Our team prioritises modern healthcare delivery through digital tools like online appointment booking and remote consultations while maintaining traditional in-person support. We operate under NHS guidelines, ensuring equitable access to care through triage systems that direct patients to the most appropriate health professionals.Our facilities are fully accessible, featuring level access, automatic doors, and hearing loop systems. We collaborate with local healthcare providers to extend services beyond core hours and specialise in care navigation to optimise patient outcomes. The practice actively engages with patient feedback through regular participation group meetings and maintains transparency in operations. Our commitment to continuous improvement is demonstrated through staff training initiatives and adherence to national healthcare standards.
Services
GP Consultations
Prescription Management
Health Records Access
Online Appointments
Care Navigation
Highlights and features
- We operate under CQC 'Good' rating standards for quality and safety
- Our accessible facilities include level access and automatic doors
- We offer digital healthcare solutions through NHS-approved platforms
- Our care navigation system ensures appropriate specialist referrals
- We provide extended access to medical services beyond core hours
Associations and certifications
- Care Quality Commission (CQC)
Services
GP Consultations
Our GP consultations provide comprehensive primary healthcare through both face-to-face and remote appointments. Patients access experienced doctors for diagnosis, treatment, and ongoing health management. The service operates under NHS guidelines with triage systems ensuring appropriate care pathways.
Prescription Management
We offer efficient prescription management including repeat prescriptions and medication reviews. Patients access electronic prescriptions through nominated pharmacies with clear guidance on proper medication use and disposal.
Health Records Access
Patients access their health records through secure online systems with support for proxy access arrangements. The service maintains strict confidentiality while enabling informed healthcare decision-making.
Care Navigation
Our care navigation service directs patients to appropriate healthcare professionals through trained reception staff. This ensures efficient resource use while maintaining access to GPs, nurses, and specialist practitioners.
Online Appointments
Digital appointment booking enables convenient access to medical services through NHS-approved platforms. Patients manage appointments 24/7 with options for urgent care triage and pre-bookable slots.
Questions
How do I book a GP appointment?
Book appointments online via NHS services, by phone, or in person. Urgent cases use our triage system for priority assessment.
What prescription services are available?
Order repeat prescriptions online or via nominated pharmacies. Medication reviews ensure safe and appropriate use of prescribed treatments.
How can I access my medical records?
Access health records through secure online systems with options for proxy access arrangements for carers and family members.
What happens when the surgery is closed?
Contact NHS 111 for urgent care outside hours. Emergency cases call 999. Extended access available through local healthcare partnerships.
Are home visits available?
Home visits require clinical justification and must be requested before 11am. Clinicians assess necessity during triage processes.
How does care navigation work?
Trained receptionists assess medical needs to direct patients to appropriate professionals, ensuring efficient use of healthcare resources while maintaining GP access when required.
