Dr Vivienne Abbott

read moreWe have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line. For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care. Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

read moreConfidential Information from your medical records can be used by the NHS to improve services offered so we can provide the best possible care for everyone. This information along with you postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. YOU HAVE A CHOICE, if you are happy for your information to be used in this way you do not have to do anything.

read moreYou can also see our Clinical Pharmacist who can see you for medication reviews we have appointments available on a Monday in the morning and all day on Tuesdays. For Routine, Minor illness and Clinical Pharmacist appointments you can ring anytime of the day when the surgery is open. If you require an emergency appointment please call from 8.00am on any weekday. When you phone the receptionist is required to triage your symptoms so will ask you questions about your symptoms and decide with you if an emergency appointment is required, if so an appointment will be made for the same day, with either a GP or one of our Senior Minor Illness Nurses or our Clinical Pharmacist.

read moreMinor illnesses can be seen by our Senior Nurses, in our Specialist Minor Illness Clinics! If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required. It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations.

read moreIf you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records.

read moreWe need to know that you are a carer so that you can be offered priority appointments, flu vaccinations and if you require we can refer you to Northamptonshire Carers for an assessment - they will be able to help you with services and support that is available to you.

read moreThe Pines Surgery has reserved car parking spaces for the disabled are marked near the front door. Wheelchair access to the building is via a ramp near the front entrance. Patient services are provided at ground level. A disabled patients' WC is provided. If access proves difficult to any of our disabled patients, we would be happy to consider any suggestions for improvement.

read moreWe would like to know how we can improve our service to you and how you perceive our surgery and staff. To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn't take too much of your time.