Business Details
Your Trusted GP Practice in Shropshire
Radbrook Green Surgery is a dedicated general practice committed to delivering patient-centred healthcare through a combination of experienced medical professionals and innovative digital solutions. Established to serve the Shropshire community, we prioritise accessibility by offering online triage systems, extended access appointments, and comprehensive primary care services. Our team works collaboratively with local NHS partners to ensure holistic treatment, while our values of compassion, respect, and quality care underpin every interaction.With a focus on continuous improvement, we integrate modern technologies like digital prescriptions and remote consultations to enhance patient convenience without compromising clinical standards. Our practice actively supports medical education through partnerships with Keele University, training future GPs while maintaining rigorous data protection and confidentiality protocols.
Services
Online Appointments
Repeat Prescriptions
Medical Consultations
Health Records Access
Extended Access
Patient Education
Medication Management
Home Visits
Digital Services
Confidentiality Support
Highlights and features
- We offer online triage systems for efficient medical requests
- Our practice provides extended access appointments evenings and weekends
- We maintain strict data protection and confidentiality protocols
- Our team collaborates with Keele University for medical training excellence
- We support accessibility with wheelchair access and induction loop facilities
Services
Online Appointments
Our online triage system enables patients to request appointments through multiple platforms including Accurx, PATCHS, and SystmConnect. The service operates Monday-Friday 8am-6:30pm with urgent requests prioritised for same-day review. Patients without internet access can receive assistance via telephone or in-person support at the surgery.
Repeat Prescriptions
Patients can order repeat prescriptions through the NHS App, Patient Access, or Prescription Ordering Direct (POD). Medications require 4 working days processing time and can be collected from nominated pharmacies. The practice provides guidance on medication usage through online resources and direct pharmacist consultations.
Extended Access
As part of Shropshire's GP hub network, we offer pre-bookable appointments during evenings, weekends, and bank holidays. Patients may be directed to alternative local practices within the hub system for these extended hours appointments, with location details provided at booking time.
Medical Consultations
We provide face-to-face, telephone, and digital consultations with GPs, nurses, and healthcare professionals. The practice maintains named accountable GPs for administrative coordination while allowing patients to choose their preferred clinician for appointments.
Health Records Access
Patients can access their medical records online through secure NHS systems. The practice supports opt-out options for Summary Care Records and provides guidance on data protection policies. Confidentiality is maintained through secure IT systems compliant with Data Protection Act 2018 requirements.
Questions
How do I book an urgent GP appointment?
Use our online triage system via Accurx, PATCHS, or SystmConnect between 8am-6:30pm Monday-Friday. Alternatively, call 01743 231817 or visit the surgery in person for urgent requests.
Can I access my medical records online?
Yes, through the NHS App or Patient Access system. You can also opt out of Summary Care Records by completing our opt-out form available at reception.
What are the prescription ordering options?
Order through NHS App, Patient Access, or Prescription Ordering Direct (POD) by phone or online. Allow 4 working days processing time and collect from your nominated pharmacy.
Are evening or weekend appointments available?
Yes, through our Extended Access service. Appointments are available evenings, weekends, and bank holidays at local hub practices across Shropshire.
How does the named accountable GP system work?
Every patient has a named GP responsible for coordinating care, though you can still choose any GP for appointments. Your named GP's details can be obtained by contacting the surgery directly.
What accessibility features are available?
We provide wheelchair access, induction loop systems, accessible bathrooms, and easy-to-read signage. Disabled parking spaces and cycle parking are available at our Shrewsbury location.
