Business Details
32 Years
experience
Your Trusted Property Management Partner in the South West
Established in 1994, we are a privately owned property management company dedicated to delivering honest, professional, and ethically driven services. Our team specialises in managing freehold and leasehold properties across the South West, from Torquay to Bristol, with a focus on residential and mixed-use developments. We prioritise client needs through proactive solutions, including service charge administration, insurance, maintenance coordination, and compliance with landlord-tenant legislation.Our expertise extends to retirement housing, listed properties, and developer partnerships, supported by qualified professionals accredited by MTPI and RICS. With offices in Torquay and Exeter, we combine local accessibility with industry-leading standards to ensure client trust and long-term satisfaction.
Services
Block Management
Estate Management
Property Management
Building Insurance
Site Inspections
Accountancy Services
Developer Services
Right to Manage
Retirement Housing
Listed Property Management
Details
- Year established: 1994
Highlights and features
- We offer a proactive approach to property management.
- Our team consists of qualified professionals with expertise in estate management.
- Client money protection is guaranteed through transparent financial administration.
- We have served the South West region since 1994 with localised accessibility.
- Our staff hold professional memberships with MTPI and RICS.
Services
Block Management
We manage leasehold blocks, ensuring compliance with landlord-tenant legislation and statutory requirements. Our services include service charge collection, insurance coordination, and dispute resolution. Clients benefit from tailored financial reporting and proactive maintenance planning.
Estate Management
Our estate management covers urban and rural developments, including site inspections, contractor coordination, and budget planning. We prioritise client communication and sustainable solutions to maintain property value and resident satisfaction across the South West.
Developer Services
We assist developers with pre-handover planning, service charge breakdowns, and operational cost analysis. Our expertise ensures efficient building layouts, insurance arrangements, and marketing strategies to attract future leaseholders and enhance property appeal.
Right to Manage
We support clients through the Right to Manage process, explaining costs, timelines, and legal requirements. Our team simplifies complex procedures, including tri-party lease negotiations and enfranchisement options, ensuring informed decision-making.
Listed Property Management
As members of The Listed Property Owners Club, we provide specialist advice for Grade I & II properties. Our services include conservation planning, access to expert tradesmen, and advocacy for heritage preservation in compliance with legal standards.
People
Darren Stocks
Founder
Darren founded Crown Property Management in 1994 and leads with over 25 years of experience in estate management. He holds MTPI and AssocRICS accreditations and specialises in listed property and retirement housing sectors.
Angela Gregory
Property Management Consultant
Angela provides expert consultancy services, focusing on client relations and operational efficiency. She holds a BA(Hons) in Property Management and ensures compliance with industry regulations across all developments.
Samantha Secker
Senior Property Manager
Samantha oversees complex property portfolios, ensuring timely financial reporting and contractor coordination. Her MTPI accreditation reflects her commitment to professional standards in block management.
Steve Phipps
Senior Property Manager
Steve manages large-scale estates, focusing on budget planning and client communication. He ensures adherence to statutory requirements and delivers tailored solutions for residential and mixed-use developments.
Lorna Mackenzie
Accounts Manager
Lorna leads financial operations, overseeing service charge reconciliation and audit preparation. She ensures transparency and compliance with Section 42 Landlord & Tenant Act 1987 for all client accounts.
Questions
What areas do you serve?
We manage properties across the South West, from Lands End to Bristol, with offices in Torquay and Exeter.
What services do you offer?
Our services include block management, estate management, insurance, financial administration, developer support, and specialist advice for listed and retirement properties.
How can I change managing agents?
We guide clients through the transition process, ensuring seamless contract transfers and maintenance of service standards.
Are your team members qualified?
Yes, our staff hold professional accreditations with MTPI, RICS, and specialist certifications in property management.
Do you handle listed properties?
Yes, we are members of The Listed Property Owners Club and work with specialists to manage Grade I & II estates.
Reviews (2)
chris broadhurst
May 05, 2025
Report
Mr Stocks MIRPM AssocRICS (member 6696577) he has broken...
7 of the 17 codes of the TPI Code of Conduct
5 different terms of our lease Breach of Lease
6 clauses of the RICS Service Charge Residential Management Code 3rd edition
5 behaviours of RICS Rules of Conduct
- produced inaccurate (by 2K+) yearly accounts
- broken his word 3 times, and repeatedly lied.
7 of the 17 codes of the TPI Code of Conduct
5 different terms of our lease Breach of Lease
6 clauses of the RICS Service Charge Residential Management Code 3rd edition
5 behaviours of RICS Rules of Conduct
- produced inaccurate (by 2K+) yearly accounts
- broken his word 3 times, and repeatedly lied.
Alan R.
Mar 26, 2025
Report
Working with Crown Property Management has been very positive. Darren, Catherine and Sophie have all been very professional in their approaches to the issues that occur when managing a residential site. One of the most positive attributes is their response times to resolving day to day problems. The management of the AGM and service charge collection has also been very professional.
