Business Details
46 Years
experience
Emergency
services
Trusted Heating & Plumbing Services in Rugby
Established in 1980, Custom Heat has evolved from a local Rugby heating and plumbing provider into a trusted construction business serving the Midlands, East of England, South East, and Cornwall. Our family-run company combines modern values with decades of experience, delivering electrical, building, and renewable energy solutions alongside plumbing and heating services. We prioritise customer satisfaction through high standards of workmanship, with engineers trained to ACS standards and regular attendance at manufacturer training courses.Our services cater to both domestic and commercial clients, supported by 0% finance options and Boiler Care Plans designed to ensure system longevity. Fully accredited by industry bodies, we maintain a commitment to technical excellence, safety compliance, and transparent communication across all projects.
Services
Boiler Installation
Boiler Servicing
Boiler Breakdown
Heat Pumps
Solar Panels
Plumbing Repairs
Air Conditioning
Electrical Safety
Bathroom Fitting
Renewable Energy
Details
- Year established: 1980
Highlights and features
- We have over 40 years of experience in heating and plumbing services.
- Our team consists of Gas Safe registered engineers and ACS-certified professionals.
- We offer 0% finance options on most services and installations.
- We provide 24/7 emergency call-outs for boiler breakdowns.
- We are independently rated on Trustpilot for service transparency.
Associations and certifications
- Gas Safe Register
What people say
Excellent service
Prompt repairs
Professional engineers
Great value
Reliable installations
Services
Boiler Installation
We specialise in new boiler installations, including hydrogen-ready and hybrid models. Our Gas Safe engineers ensure efficient setup with options for 0% finance. Suitable for domestic and commercial properties, installations come with comprehensive warranties and compatibility with smart controls.
Boiler Servicing
Annual boiler servicing maintains efficiency and safety compliance. Our engineers perform thorough checks, clean components, and issue Gas Safety Certificates. Regular maintenance through our care plans reduces breakdown risks and extends system lifespan for residential and business clients.
Air Conditioning
We install and service air conditioning units for homes and commercial spaces. Solutions include single-room cooling and whole-property systems with heating functions. Energy-efficient models reduce running costs, while maintenance packages ensure optimal performance year-round across Warwickshire and surrounding areas.
Renewable Energy
Our renewable solutions include air and ground source heat pumps, solar thermal systems, and hydrogen boiler technology. Eligible installations qualify for government incentives like the Boiler Upgrade Scheme. We provide full project management from assessment to commissioning, supported by 10-year guarantees on workmanship.
Plumbing Repairs
We offer 24/7 plumbing repairs for leaks, blockages, and system failures. Services cover bathrooms, kitchens, and commercial premises. Engineers carry common replacement parts for immediate fixes, with transparent pricing provided before work commences across the Midlands region.
People
Lincoln Smith
Managing Director
Lincoln leads Custom Heat's strategic growth while maintaining hands-on involvement in operations. With 40+ years in the industry, he ensures technical standards align with customer expectations across heating, plumbing, and renewable energy sectors.
Tom Horne
Service Manager
Tom oversees all service delivery, managing engineer schedules and quality control. His technical background ensures adherence to safety regulations during boiler, plumbing, and HVAC installations across residential and commercial projects.
Chris Knowles
Operations Director
Chris manages day-to-day operations, focusing on logistics and client communication. He coordinates emergency response teams and ensures timely project completions for both domestic and business clients throughout the service area.
Tynan Jones
Installation Engineer
Tynan specialises in boiler and renewable system installations. Certified in the latest heating technologies, he provides expert advice during home surveys and ensures efficient setup of domestic and commercial systems.
James Edgar
Breakdown Engineer
James handles emergency call-outs, resolving boiler and heating failures 24/7. His rapid response and diagnostic skills minimise downtime for homeowners and businesses requiring urgent heating repairs across Warwickshire.
Questions
Do you offer emergency boiler repairs?
Yes, we provide 24/7 emergency boiler repair services with rapid response times across our service areas.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registration for safe and compliant boiler installations and repairs.
Can I get a boiler on finance?
We offer 0% finance options for boiler installations and major heating system upgrades subject to approval.
Do you service commercial properties?
Yes, we provide tailored heating, plumbing, and electrical services for commercial clients including offices and retail spaces.
What areas do you cover?
We serve Rugby, Coventry, Warwickshire, the Midlands, East of England, South East, and Cornwall.
Are renewable installations eligible for grants?
Some renewable energy systems qualify for government incentives like the Boiler Upgrade Scheme. Contact us for eligibility checks.
