Business Details
Emergency
services
Your Trusted GP Practice in Lowestoft
Established to provide comprehensive healthcare services to the Lowestoft community, Alexandra & Crestview Surgeries combine traditional medical expertise with modern digital solutions. Our practice offers online patient triage systems, virtual consultations, and streamlined prescription management while maintaining face-to-face appointment options. We work closely with local NHS partners to ensure seamless care coordination and have implemented accessibility features including wheelchair access, disabled parking, and hearing loops.Our team prioritises patient convenience through extended appointment booking options, home visit assessments, and integration with national health resources like NHS 111 for after-hours support. We maintain strict professional standards with chaperone protocols during examinations and offer medication reviews to ensure ongoing treatment effectiveness. Our facilities at both Alexandra Road and Crestview Drive locations operate with consistent weekday hours and incorporate disability-friendly infrastructure.
Services
Online Consultations
Prescription Management
Health Checks
Home Visits
Emergency Guidance
Highlights and features
- We offer integrated online triage systems for efficient patient care
- Our practice maintains accessible facilities with wheelchair access and hearing loops
- We provide 24/7 NHS 111 emergency guidance for urgent medical needs
- Our team coordinates care with local NHS service providers
- We implement professional chaperone protocols during examinations
Associations and certifications
- NHS Veteran Friendly Practice
Services
Online Consultations
Our digital consultation platform enables patients to connect with healthcare professionals through video calls, phone consultations, or secure messaging. This service provides flexible access to medical advice without requiring physical visits, particularly beneficial for patients with mobility challenges or busy schedules. The system integrates with NHS resources for comprehensive care coordination.
Prescription Management
We offer streamlined prescription ordering through NHS App and online systems, with medication reviews conducted annually to ensure treatment effectiveness. Patients can nominate preferred pharmacies for prescription collection while receiving professional guidance about medication usage and potential side effects from qualified pharmacists.
Health Checks
Our practice provides NHS health checks for patients aged 40-74, diabetes management programs, and wellness initiatives. These services focus on early detection of potential health issues and include educational resources about self-care practices. We also offer vaccination programs and screening tests through both online booking and in-person appointments.
Home Visits
Home visit services are available for patients who are genuinely housebound due to severe illness or mobility limitations. Our clinicians assess each request to determine appropriate care delivery, with emergency visit assessments conducted at any time. This service ensures medical care accessibility for patients unable to attend the surgery.
Emergency Guidance
For non-life-threatening emergencies, we provide guidance through NHS 111 services available 24/7. Our practice also offers same-day appointment assessments for urgent medical concerns during operating hours. Patients receive professional triage support to determine the most appropriate level of care required.
Questions
How do I book an appointment?
Book appointments through NHS App, SystmOnline, or by calling 01502 526060 during weekday hours. We offer telephone, video, and face-to-face consultations.
What emergency services are available?
For life-threatening emergencies call 999. For urgent non-emergency care contact NHS 111 at any time, or request same-day appointments during operating hours.
How can I order repeat prescriptions?
Use NHS App, SystmOnline, or submit paper forms at the surgery. Prescriptions typically take 3-5 working days to process before collection at your nominated pharmacy.
Are the facilities accessible?
Both locations have wheelchair access, disabled parking, hearing loops, and accessible bathrooms. Please inform staff about any specific accessibility requirements.
What health check services do you offer?
We provide NHS health checks for ages 40-74, diabetes management programs, vaccination services, and annual medication reviews to ensure treatment effectiveness.
Can I request a home visit?
Home visits are available for patients who are genuinely housebound. Contact us before 11:30am for routine visits or anytime for emergency assessments.
