Business Details
Your Trusted Auto Dealers in Lowestoft
Established in 1888, John Grose has been a pioneering force in the automotive industry, predating even Henry Ford's Model T by two decades. Our family-owned business operates multiple dealerships across Suffolk and South Norfolk, offering an extensive range of new and used vehicles from leading brands including Ford, Kia, Peugeot, Citroen, OMODA, and JAECOO. With a legacy built on traditional values and a forward-thinking approach, we have earned prestigious accolades such as Ford's Chairman's Award for customer satisfaction 23 times and Kia's global Platinum status.Our commitment to excellence extends beyond sales through comprehensive aftersales services, Motability Scheme partnerships, and innovative customer-centric solutions like home deliveries and contactless transactions. As an Investors in People accredited employer, we ensure our team receives continuous training and support to maintain the highest standards of service. Our dedication to customer satisfaction is matched only by our passion for automotive excellence, making us a trusted name in the industry for over 135 years.
Services
New Car Sales
Used Van Sales
Motability Scheme
Vehicle Servicing
Car Rental
Accident Repair
Home Deliveries
Online Reservations
Finance Solutions
Test Drives
Highlights and features
- Family-owned since 1888 with 135+ years of automotive expertise
- Awarded Ford Chairman's Award for customer satisfaction 23 times
- Kia's global Platinum status recipient and Dealer of the Year 2011
- Investors in People accredited with continuous staff training programs
- Pioneered contactless transactions and home delivery options
Associations and certifications
- Investors in People
What people say
Award-winning service
Exceptional customer satisfaction
Innovative solutions
Knowledgeable staff
Multiple locations
Services
New Vehicle Sales
We offer comprehensive new vehicle sales across major brands including Ford, Kia, Peugeot, Citroen, OMODA, and JAECOO. Our expert team provides tailored advice to help customers find their perfect match. With competitive pricing and exclusive manufacturer partnerships, we ensure exceptional value and quality assurance for every purchase.
Motability Scheme
As a Motability Premium Partner, we provide specialist support for customers accessing mobility allowances. Our dedicated advisors guide clients through vehicle selection, adaptations, and paperwork. With two Regional Dealer of the Year awards, we ensure seamless transitions to worry-free mobility solutions for eligible customers.
Vehicle Servicing
Our certified technicians deliver manufacturer-approved servicing using genuine parts and advanced diagnostics. Services include overnight options, express servicing, and comprehensive maintenance plans. With state-of-the-art facilities across Suffolk, we ensure optimal vehicle performance and longevity while maintaining warranty compliance.
Car Rental
We provide flexible car and van hire solutions across Ford's latest models. Options include daily, weekly, and weekend rentals with unlimited mileage and comprehensive insurance. Our fleet features electric vehicles, commercial vans, and passenger transport options, supported by local delivery and collection services during business hours.
Used Vehicle Sales
Our certified pre-owned vehicles undergo rigorous inspections to meet strict quality standards. We offer transparent pricing with detailed history reports and flexible financing options. With regular stock updates and part-exchange services, customers benefit from exceptional value across diverse makes and models.
Questions
What brands do you offer at John Grose?
We offer Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, and Chery vehicles across our Suffolk and South Norfolk dealerships.
Can I purchase vehicles online?
Yes, reserve any used vehicle online with a £99 deposit, with home delivery or click-and-collect options available.
Do you provide Motability Scheme support?
Yes, we're a Motability Premium Partner with specialist advisors and dedicated facilities at all locations.
What financing options are available?
We offer competitive financing through selected providers, with transparent commission disclosure and no additional fees.
Are home test drives available?
Yes, we provide unaccompanied test drives and video appointments for customer convenience.
How can I check my driving licence validity?
We provide online tools for licence checks as required by current government legislation.
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