Business Details
20 Years
experience
Trusted VoIP Telecom Services in Newcastle-under-Lyme
Established in 2006, Digipigeon has built a reputation as a specialist in VoIP telecoms, focusing on call centres and carrier services. Our expertise extends to cloud infrastructure development and consultancy, underpinned by a deep understanding of internet-based technologies. With physical operations in the UK and India, we combine global reach with local market knowledge to deliver reliable, standards-oriented solutions. Our proprietary architecture is designed to handle high-volume, short-duration calls efficiently, ensuring minimal latency and maximum call quality. We provide tailored termination routes for cost- or quality-driven requirements, supported by advanced metrics and reseller capabilities.Our team has developed scalable web applications and multi-server platforms, serving clients from SMEs to large enterprises. We offer 24/7 technical support and infrastructure optimisation services, including ASRPlus routing and aggregated divergent routes. Our global points of presence in London, Frankfurt, Bangalore, and New York ensure low-latency connections for international clients. We maintain transparency in operations, providing full CDR data access and unattended account re-crediting features. With over 15 years of experience in digital infrastructure, we combine technical expertise with strategic consultancy to help clients navigate complex telecoms landscapes.
Services
VoIP Termination
Cloud Infrastructure
Web Application Development
Carrier Services
Call Centre Solutions
Consultancy Services
Details
- Year established: 2006
Highlights and features
- We have 15+ years' experience in VoIP telecom infrastructure development
- Our proprietary architecture handles high-volume, short-duration calls efficiently
- Global points of presence ensure low-latency connections worldwide
- We provide 24/7 technical support and infrastructure optimisation services
- Our team combines carrier expertise with cloud platform development capabilities
Services
VoIP Termination
Our VoIP termination service specialises in handling high-volume, short-duration calls with a proprietary architecture designed for fast call setup and teardown. We offer multiple route options for cost or quality-driven requirements, with tolerance for challenging traffic profiles. Our infrastructure supports voice broadcast traffic and integrates with client diallers for optimal performance.
Cloud Infrastructure
We design scalable cloud architectures for high-traffic web applications requiring global reach and minimal latency. Our solutions include multi-server deployments across time zones, ensuring high availability and performance for platforms handling millions of users. We provide consultancy for infrastructure planning and implementation.
Call Centre Solutions
Our outbound call centre services include predictive dialling and voice broadcasting capabilities with high throughput. The platform supports IVR integration, voicemail detection, and compliance with UK telecoms regulations. We offer reseller capabilities and combined termination and dialler solutions to improve operational efficiency.
Carrier Services
We provide carrier-grade services including rate card management, LRN/HLR lookups, and ASRPlus optimisation. Our platform aggregates diverse network routes, offering detailed reporting and reseller capabilities. The system handles complex traffic profiles with high CPS requirements while maintaining call quality.
Consultancy Services
Our consultancy covers telecoms infrastructure planning, cloud solution architecture, and VoIP system optimisation. We assist with requirements specification, platform implementation, and vendor evaluation. The team provides expert guidance on network scalability, latency reduction, and compliance with industry standards.
Questions
What VoIP termination services do you offer?
We specialise in high-volume, short-duration call termination with proprietary infrastructure. Our services include route selection, ASRPlus optimisation, and global points of presence for low-latency connections.
Do you support call centre operations?
Yes, we provide outbound call centre solutions with predictive dialling, voice broadcasting, and IVR integration. Our platform handles high CPS requirements while maintaining compliance with UK telecoms regulations.
Can you help with cloud infrastructure?
We design scalable cloud architectures for web applications requiring global reach. Our services include multi-server deployments, latency optimisation, and technical consultancy for platform implementation.
What carrier services do you provide?
Our carrier services include rate card management, LRN/HLR lookups, and aggregated route optimisation. We offer detailed reporting tools and reseller capabilities for telecoms providers.
Are your services available internationally?
Yes, we have points of presence in London, Frankfurt, Bangalore, and New York to ensure low-latency connections for clients across different regions.
Do you offer technical consultancy?
Our consultancy services cover telecoms infrastructure planning, VoIP system optimisation, and cloud solution architecture. We provide expert guidance from requirements specification through to implementation.
