Business Details
23 Years
experience
Emergency
services
Trusted Letting Agents in Newcastle under Lyme
Established in 2003, Rockett Home Rentals has built a reputation as a trusted letting agent across Staffordshire, Cheshire, and Shropshire. Our team of qualified professionals prioritises transparency, delivering property management services with no hidden fees. With over two decades of experience, we specialise in connecting landlords with tenants through a streamlined process that includes free property valuations, efficient maintenance reporting, and comprehensive compliance support.Our commitment to exceptional customer service is reflected in our 183 five-star reviews, which highlight our responsiveness, local market expertise, and dedication to maintaining legal standards. As an ARLA-accredited agency, we combine industry certifications with a personal approach to property management, ensuring both landlords and tenants receive tailored support throughout their rental journey.
Services
Property Management
Landlord Services
Tenant Services
Property Valuation
Emergency Repairs
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in property letting and management.
- Our fees are entirely transparent with no chargeable extras.
- Our team consists of certified experts with extensive experience in residential lettings.
- We provide 24/7 personalized customer support for emergency maintenance issues.
- We offer free, no-obligation property valuation services with expert assessment.
Associations and certifications
- ARLA
What people say
Responsive and professional
Excellent customer support
Transparent fees
Efficient process
Knowledgeable team
Services
Property Management
Our comprehensive property management service ensures landlords receive expert oversight of their rental properties. We handle tenant vetting, compliance documentation, and maintenance coordination while maintaining transparent communication. With ARLA-certified professionals managing day-to-day operations, we guarantee adherence to legal standards and market best practices. Our digital systems enable efficient reporting and real-time updates for property owners.
Tenant Services
We provide tenants with streamlined access to quality rental properties and dedicated support throughout their tenancy. Our services include virtual property viewings, 24/7 emergency maintenance reporting, and clear guidance on tenancy agreements. The online Fixflo system prioritises repair requests while our team offers personalised assistance with documentation and compliance matters.
Property Valuation
Our free property valuation service combines local market expertise with data-driven analysis. Qualified valuers assess location factors, property condition, and recent comparable sales to determine accurate market values. This service helps landlords make informed decisions about rental pricing and investment potential without any obligation or hidden costs.
Emergency Repairs
We offer 24/7 emergency maintenance support through an innovative video triage system. Tenants connect directly with qualified tradespeople for urgent issues like heating failures. The service prioritises digital reporting while ensuring rapid response times, with contractors arriving prepared for first-time fixes using pre-submitted diagnostic information.
Landlord Compliance
Our compliance service ensures landlords meet all legal requirements through expert guidance and documentation management. We maintain up-to-date knowledge of changing regulations, providing proactive advice on safety certificates, deposit protection, and tenancy agreements. This service minimises legal risks while ensuring properties remain market-ready.
People
Bill Rockett
Director
With over 20 years' experience in property lettings, Bill founded Rockett Home Rentals after transitioning from IT. He holds ARLA Management accreditation and specialises in local market insights and investment strategies.
Sophie Allen
Letting Agent
A digital marketing expert pursuing Level 3 residential lettings qualifications, Sophie combines property management expertise with data-driven approaches to tenant engagement and local market promotion.
Sarah James
Letting Agent
As a law graduate with sales experience, Sarah focuses on legal compliance and tenant-landlord relations, maintaining industry certifications while delivering practical property management solutions.
Hayley Pugh
Administrator
With eight years in property administration, Hayley manages financial operations and accounts, applying her commercial finance background to ensure transparent financial management for landlords.
Claire England
Marketing
Marketing expert with 27 years' agency experience, Claire manages brand strategy and digital campaigns while running her own marketing consultancy alongside her role at Rockett Home Rentals.
Questions
What services do you offer for landlords?
We provide property management, tenant placement, compliance checks, and free property valuations with transparent fee structures.
How can tenants request repairs?
Tenants can use our 24/7 online maintenance reporting system for urgent issues, with priority given to digital submissions.
Do you operate outside regular office hours?
Our emergency maintenance service operates 24/7, but standard office hours are 9am-5:30pm Monday-Friday.
Are your fees fully transparent?
Yes, we guarantee no hidden fees or chargeable extras across all our property management services.
How do you handle property valuations?
Our free valuations consider location, property condition, and recent local sales data for accurate market assessments.
