Business Details
22 Years
experience
Emergency
services
Trusted Property Letting Services Stoke-on-Trent
Five Towns Lettings is a family-run property letting agency based in Stoke-on-Trent, specialising exclusively in rental property management. Established in 2004, we combine our firsthand experience as landlords with professional expertise to deliver tailored solutions for both landlords and tenants. Our services include property marketing, tenant referencing, rent collection, and full property management, supported by partnerships with trusted maintenance and financial service providers.We prioritise transparency, client protection through Money Shield membership, and a personal approach that has earned us a 99% customer referral rate. Our team's deep understanding of local market demands ensures properties are let quickly at competitive rates while maintaining compliance with evolving legislation.
Services
Property Management
Tenant Referencing
Rent Collection
Maintenance Services
Letting Only
Details
- Year established: 2004
Highlights and features
- We operate as landlords ourselves, understanding client needs firsthand
- Family-run business providing personalised service and local market expertise
- Client funds protected through Money Shield membership scheme
- Tailored property management packages for individual landlord requirements
- 99% customer referral rate from satisfied landlords and tenants
Associations and certifications
- Money Shield
- PROPERTY REDRESS SCHEME
What people say
Excellent service
Quick tenant placement
Reliable management
Consistent communication
Property restored quickly
Services
Full Property Management
Our comprehensive property management service handles every aspect of rental property ownership. From tenant sourcing and referencing to maintenance coordination and rent collection, we ensure seamless operations while maintaining legal compliance. Landlords receive regular property inspections, quarterly reports, and dedicated support for tenant queries or emergencies. This service guarantees hassle-free income generation through professionally managed tenancies.
Let Only Service
Ideal for landlords seeking minimal involvement, this service focuses on tenant acquisition. We market properties until let, conduct viewings, and perform tenant credit checks and references. The package includes legally compliant tenancy agreements and deposit protection scheme registration, ensuring secure and efficient property letting without ongoing management commitments.
Tenant Referencing
We conduct thorough tenant background checks using reputable verification services. This includes credit history analysis, employment confirmation, and previous landlord references to ensure tenant reliability. Our referencing process protects landlords' investments by identifying suitable tenants who meet financial and behavioural criteria for successful tenancies.
Property Maintenance
Our in-house maintenance team provides cost-effective property repairs and refurbishment services. From minor fixes to complete renovations, we ensure properties meet rental standards while maintaining safety compliance. This service includes emergency repairs, routine maintenance, and project management to preserve property value and tenant satisfaction.
Client Money Protection
All client funds are protected through our Money Shield membership scheme. This safeguard ensures tenant deposits and rental payments are securely held in separate client accounts. In case of unforeseen circumstances, this protection guarantees financial security and immediate reimbursement for landlords and tenants when required.
Questions
What services do you offer for landlords?
We provide full property management, tenant-only placement, rent collection, maintenance services, and compliance support tailored to individual landlord needs.
How do you protect client funds?
All client money is protected through our Money Shield membership scheme, ensuring secure handling of deposits and rental payments.
What areas do you cover?
We primarily serve Stoke-on-Trent and surrounding Staffordshire areas with local market expertise and property knowledge.
How quickly can you find tenants?
Our effective marketing and established tenant database typically secure tenants rapidly, with some properties let within weeks of listing.
What makes you different from other agents?
As landlords ourselves, we combine personal experience with professional management, offering tailored solutions and a 99% customer referral rate.
Do you handle property maintenance?
Yes, our in-house maintenance team provides cost-effective repairs, emergency services, and property refurbishment to maintain rental standards.
Reviews (1)
K. Palmer
May 24, 2026
Report
Very impressed with the level of service. I have used Five Towns before and will continue to do so in the future.
