Business Details
IT Service Management Software for Efficient Operations
We are a leading provider of service management software solutions designed to optimise operational efficiency across IT, HR, facilities, and enterprise service management. Our platform empowers organisations to streamline service delivery through ITIL-aligned processes, automation, and AI-driven insights. With over two decades of industry experience, we specialise in creating scalable, no-code platforms that enable teams to manage incidents, problems, service requests, and change management seamlessly. Our expertise lies in delivering enterprise-grade functionality without the complexity, allowing businesses of all sizes to centralise service operations while maintaining data security and role-based permissions.Trusted by global clients like Marks & Spencer and Drivetime, we combine technical innovation with practical implementation to transform service delivery. Our team of specialists focuses on continuous improvement, offering robust integrations, real-time analytics, and self-service capabilities that reduce ticket volumes and enhance customer satisfaction. Backed by verified user testimonials, our solutions demonstrate proven success in reducing operational costs, increasing capacity, and improving CSAT scores.
Services
IT Service Management
Self-Service Portals
Change Management
Knowledge Management
Service Catalog
Ticket Automation
Asset Discovery
CRM Integration
Workflow Customisation
Real-Time Analytics
Highlights and features
- We offer ITILv4-aligned service management platforms for scalable operations.
- Our AI-driven automation reduces ticket resolution times by up to 70%.
- Enterprise-grade functionality without complex implementation requirements.
- Proven success with clients like Marks & Spencer and Drivetime.
- Verified user ratings highlight exceptional customisation and support.
What people say
Feature-rich platform
Excellent support team
Highly configurable
Improved CSAT scores
Seamless integrations
Services
IT Service Management
Our ITILv4-aligned service management platform automates incident resolution, problem tracking, and change management processes. Designed for enterprise scalability, it enables teams to create custom workflows, manage service catalogs, and implement role-based permissions. The solution integrates with asset discovery tools and CRM systems to provide comprehensive visibility across IT operations.
Self-Service Portals
Customisable self-service portals reduce ticket volumes by allowing users to submit requests, access knowledge bases, and track service status. The platform supports branded interfaces with role-specific access controls and automated request routing to improve first-contact resolution rates.
Workflow Automation
Visual workflow tools enable no-code automation of service processes through custom rules, escalations, and business logic. Teams can create multi-step workflows for incident management, service requests, and change approvals while maintaining compliance with SLA requirements.
Knowledge Management
Centralised knowledge management system allows creation of internal and public-facing articles to improve service delivery. The AI-powered search function helps agents and customers find solutions faster, reducing repetitive inquiries and improving service consistency.
Real-Time Analytics
Embedded analytics tools provide real-time dashboards and custom reports for tracking service metrics. Features include CSAT tracking, SLA performance monitoring, and predictive analytics using AI-driven insights to identify service improvement opportunities.
People
Andy Walsh
Chief Operating Officer
Andy leads Vivantio's operational strategy with over 20 years of experience in service management software. He focuses on product development and customer success initiatives.
Alan Shrimpton
IT Strategy Manager
Alan specialises in enterprise service management implementation strategies, helping organisations optimise their service delivery frameworks through Vivantio's platform.
Zubair
Network and Security Engineer
Zubair implements Vivantio's change management solutions at Equinix EMEA, focusing on cross-departmental workflow optimisation and customer communication efficiency.
Questions
What service management frameworks does Vivantio support?
Vivantio fully supports ITILv4 frameworks with built-in processes for incident, problem, change, and service request management.
Can Vivantio integrate with existing business tools?
Yes, Vivantio offers 600+ integrations including Microsoft Power BI, Azure DevOps, Slack, and JIRA through its FLEXBridge platform.
How does Vivantio handle enterprise security requirements?
Our platform provides role-based permissions, data encryption, and compliance with GDPR and ISO 27001 standards.
Is Vivantio suitable for small businesses?
While designed for enterprise scalability, Vivantio's modular architecture allows small teams to implement core service management functions.
What self-service capabilities does Vivantio offer?
Our self-service portal enables customers to submit tickets, access knowledge bases, and track service requests in real time.
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