Business Details
21 Years
experience
Emergency
services
Your Trusted IT Partner in Kirkintilloch
Established in 2005, PCKWIKFIX has built a reputation for delivering high-quality IT solutions to both home and business customers across the UK and internationally. With over 25 years of combined industry experience, our team specialises in providing tailored technology services that address specific client needs while maintaining affordability. Our approach combines proactive maintenance strategies with cutting-edge tools to ensure seamless operations for clients ranging from startups to large enterprises. We pride ourselves on offering 24/7 support with rapid response times, backed by a team of certified professionals who stay current with evolving technological advancements.Our partnerships with leading suppliers enable us to deliver reliable, secure, and adaptable solutions that grow alongside our clients' businesses. From VoIP telephony systems to cybersecurity protections, we focus on creating stress-free IT environments that allow organisations to concentrate on their core operations. Our commitment to excellence is demonstrated through our no-fix-no-fee policy and comprehensive maintenance plans that prioritise long-term system integrity. With a proven track record of successful implementations and a focus on continuous improvement, we strive to exceed expectations through both technical expertise and exceptional customer service.
Services
IT Support
VoIP Telephony
Office 365 Integration
Cyber Security
Smart Home Systems
Details
- Year established: 2005
Highlights and features
- 25+ years of combined IT industry experience
- Bespoke technology solutions tailored to specific needs
- 24/7 rapid response support available
- Certified engineers with specialist knowledge
- Proactive approach to system maintenance and security
What people say
Outstanding service
Reliable support
Top-notch expertise
Rapid response times
Stress-free solutions
Services
IT Support
Our comprehensive IT support covers system maintenance, hardware repairs, and software troubleshooting for businesses and home users. With 24/7 availability and rapid response times, we ensure minimal operational disruption while maintaining system integrity. Our engineers provide both onsite and remote support for complete technology lifecycle management.
VoIP Telephony
We implement advanced VoIP solutions including kwikvoice 'Wave' and 3CX systems that reduce communication costs while enhancing functionality. These cloud-based platforms offer features like call queuing, virtual numbers, and integrated messaging with seamless mobile app access for modern business communications.
Cyber Security
Our cybersecurity services include Datto EDR endpoint protection, ransomware prevention, and data encryption solutions. With continuous monitoring and automated threat response, we safeguard business data across servers and devices while ensuring compliance with industry security standards.
Office 365 Integration
We help businesses maximise Microsoft 365 capabilities through seamless implementation and ongoing management. Our solutions include email hosting, collaborative tools, and cloud storage optimisation to enhance productivity across devices while maintaining enterprise-grade security.
Smart Home Systems
We design and install intelligent home technology solutions that integrate lighting, climate control, and entertainment systems. Our custom implementations enable remote management through voice commands or mobile apps while ensuring system compatibility and long-term support.
People
Darren
Director
Overseeing daily operations and technical team performance, Darren combines strategic leadership with hands-on systems support. His expertise in software engineering and client-focused approach ensure tailored technology solutions that meet evolving business needs.
Dharmendra
Helpdesk Manager
Specialising in network infrastructure and security, Dharmendra manages technical support operations while designing custom IT solutions. His systematic problem-solving approach and vendor collaboration skills ensure efficient resolution of complex client issues.
Craig
Senior Engineer
Providing both onsite installations and remote support, Craig combines technical precision with customer service excellence. His role includes hardware deployment, system diagnostics, and contributing to research and development of emerging technologies.
Mark
Lab Manager
Managing hardware/software repairs and system preparation, Mark delivers technical support while maintaining our equipment lab. His problem-solving skills and attention to detail ensure reliable technology solutions for both internal and client-facing operations.
Raj Pal
Engineer
Combining helpdesk support with field operations, Raj specialises in Smart Home and AV system deployments. His adaptability and technical expertise enable seamless implementation of complex technology solutions across residential and commercial environments.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including network management, cybersecurity, cloud solutions, VoIP telephony, and 24/7 technical assistance tailored to small business requirements.
Do you support remote working solutions?
Yes, we implement secure remote access systems, cloud collaboration tools, and virtual communication platforms to enable effective remote operations for businesses.
How do you handle cybersecurity threats?
We employ Datto EDR protection with continuous monitoring, automated threat detection, and rapid response protocols to safeguard against malware, ransomware, and other cyber threats.
Can you help with Office 365 implementation?
Yes, we offer complete Microsoft 365 setup, configuration, and ongoing management including email hosting, collaborative tools, and cloud storage optimisation.
What support options are available?
We provide 24/7 emergency support, scheduled maintenance plans, and flexible PAYG options with guaranteed rapid response times for both business and home users.
Do you offer home technology solutions?
Yes, we design and install smart home systems including automation, security, and entertainment solutions with ongoing support for residential technology needs.
