Business Details
13 Years
experience
Your Trusted Language Operations Partner in Lisbon
Founded in 2013, Translation Manchester pioneered the Language Operations (LangOps) category, revolutionising global communication through our unique blend of artificial intelligence and human expertise. Our platform empowers businesses to deliver seamless multilingual customer experiences across 30+ languages, combining cutting-edge machine translation with a global network of professional editors. With headquarters in Lisbon and offices in San Francisco, New York, London, Edinburgh, and Timisoara, we serve industry leaders like Pinterest, Skyscanner, and EasyJet. Our ISO 27001-certified technology ensures secure, scalable solutions for customer service, content localisation, and enterprise communications.Backed by over a decade of research from Carnegie Mellon University and continuous innovation in natural language processing, we maintain strict quality controls through real-time performance metrics and adaptive learning systems. Our team of AI specialists, linguists, and enterprise software experts remains committed to breaking down language barriers while maintaining the nuance and context critical for global business success.
Services
AI Translation
Human Editing
Customer Service
Content Localisation
Language Analytics
API Integration
Quality Assurance
Security Compliance
Workflow Automation
Multilingual Support
Details
- Year established: 2013
Highlights and features
- We combine AI translation with human review for optimal accuracy and nuance
- Our ISO 27001-certified platform ensures enterprise-grade data security
- We support 30+ languages with a global network of professional editors
- Our integrations work seamlessly with Salesforce, Zendesk, and Intercom
- We've helped clients achieve 60% cost reductions in translation operations
Associations and certifications
- ISO 27001
What people say
Easy to set up
Seamless integration
Transparent practices
Global coverage
Improved CSAT
Services
AI Translation
Our AI translation service combines advanced machine learning algorithms with continuous quality monitoring to deliver fast, accurate translations across 30+ languages. The system adapts to your brand's specific terminology and style requirements while maintaining strict data security protocols. Real-time performance metrics allow clients to track translation quality and make adjustments as needed.
Human Editing
Professional linguists review and refine AI-generated translations to ensure cultural appropriateness and contextual accuracy. Our global editor network specialises in industry-specific terminology across sectors like technology, retail, and travel. This hybrid approach maintains translation speed while achieving human-level quality assurance through our proprietary quality estimation technology.
Customer Service
Multilingual customer support solutions enable businesses to serve global audiences without language barriers. The platform integrates with existing helpdesk systems to provide real-time translation of customer interactions. Companies benefit from improved first-response times and higher customer satisfaction scores while maintaining consistent service quality across all language markets.
Content Localisation
Our localisation service adapts digital content to specific regional markets while preserving brand voice and messaging. The process combines automated translation with cultural context analysis and terminology management. Clients receive customised solutions for website content, marketing materials, and technical documentation across multiple industries and target audiences.
Language Analytics
Advanced analytics tools provide real-time insights into translation performance and quality metrics. The system tracks key indicators like translation accuracy, consistency, and domain-specific terminology usage. Clients can compare different machine translation engines and monitor quality trends over time to optimise their language operations strategy.
People
Vasco Pedro
Chief Executive Officer
Co-founder and CEO of Translation Manchester with a PhD in Language Technologies from Carnegie Mellon University. Previously worked at Google and Siemens developing language processing systems. Leads global strategy and innovation in language operations technology.
Kathryn Keenan
Vice President of Revenue
Oversees sales and marketing operations with a decade of enterprise tech experience. Previously led implementation teams at Percolate and Beem. Holds a neuroscience degree from Trinity College Dublin and brings scientific precision to revenue strategy.
Leah Buccellato
Chief People Officer
HR leader with 14+ years in creative and tech industries. Previously scaled teams at Media Art Lab and BBH. Specialises in global talent development and organisational culture optimisation across Translation Manchester's international offices.
Jos Pedro Nunes
Vice President of Engineering
Engineering leader with experience scaling teams at BeReal and Talkdesk. Previously headed Sky's OTT product technology in Lisbon. Focuses on delivering customer-centric engineering solutions and maintaining technical excellence across Translation Manchester's platform.
Kerry Scobie
Vice President of Operations
Operations executive with extensive experience in translation services and customer relations. Former Global Delivery Director at Lingo24. Manages Translation Manchester's global translator network and ensures high-quality service delivery across all language pairs.
Questions
How does Translation Manchester combine AI with human translation?
Our hybrid system uses AI for initial translations, which professional editors then review and refine. This ensures both speed and accuracy while maintaining contextual nuance and brand consistency.
What security certifications does Translation Manchester hold?
We maintain ISO 27001 certification for information security management. Our platform uses encryption and anonymisation protocols to protect client data across all translation processes.
Which platforms can Translation Manchester integrate with?
Our system seamlessly integrates with major platforms including Salesforce, Zendesk, Intercom, and most enterprise CRM systems. We provide API access for custom integrations as needed.
How does Translation Manchester ensure translation quality?
We use proprietary quality estimation technology that provides real-time performance metrics. Our hybrid model combines machine learning with human review to maintain consistent translation quality across all language pairs.
What industries does Translation Manchester specialise in?
We serve technology, retail, travel, and gaming sectors primarily. Our system adapts to industry-specific terminology through custom dictionaries and machine learning models trained on sector-specific content.
Can Translation Manchester handle real-time customer service translations?
Yes, our platform supports live chat translation with sub-second response times. This enables customer service teams to communicate instantly with global customers in their preferred language.
