Business Details
29 Years
experience
Expert Property Management in Leicester
Established in 1997, Butlin Property Services has built a reputation as a trusted specialist in residential block and estate management across the East Midlands. Our team of 16 dedicated professionals, including managers qualified through the Institute of Residential Property Managers, combines local expertise with industry-leading standards to deliver tailored solutions. Regulated by The Property Ombudsman and maintaining client funds in a dedicated trust account, we prioritise transparency and accountability in all operations.With a focus on proactive maintenance, budget efficiency, and resident communication, we work closely with freeholders, leaseholders, and management companies to preserve property value and enhance living standards. Our commitment to excellence is evidenced by our high client retention rate and the majority of new business received through referrals. By maintaining a balance between personal attention and professional expertise, we ensure every property under our management meets the highest standards of care and compliance.
Services
Block Management
Estate Management
Maintenance Services
Insurance Management
Resident Management Company Support
Details
- Year established: 1997
Highlights and features
- We are regulated by The Property Ombudsman and members of the TPO Scheme
- Our team of 16 qualified professionals ensures dedicated attention to every estate
- Established in 1997, our expertise spans over 25 years in residential property management
- Client funds are independently scrutinised through annual accountant checks
- We provide both Leasehold and Freehold property management solutions
Associations and certifications
- The Property Ombudsman
- The Property Ombudsman Scheme (TPO)
What people say
Excellent experience
Professional team
Proactive approach
High standard
Quick to respond
Services
Block Management
Our block management service ensures comprehensive oversight of residential apartment complexes. We coordinate maintenance, financial planning, and resident communication while maintaining compliance with property regulations. Our team handles day-to-day operations, emergency repairs, and long-term maintenance strategies to preserve property value and resident satisfaction. With dedicated property managers, we provide transparent reporting and budget management tailored to each development's specific needs.
Estate Management
We offer complete estate management solutions for residential developments. Our services include grounds maintenance coordination, communal area upkeep, and contractor management. We implement tailored management plans that address specific estate requirements while ensuring regulatory compliance. Our proactive approach includes regular inspections, budget forecasting, and resident liaison to maintain high living standards across managed properties.
Maintenance Services
Our maintenance services cover both routine and emergency property upkeep. We coordinate qualified contractors for repairs, safety inspections, and preventative maintenance across managed properties. The service includes responsive issue resolution, work order tracking, and quality assurance checks. We maintain detailed maintenance records and implement cost-effective solutions to ensure property longevity and resident safety.
Insurance Management
We provide comprehensive insurance management for residential properties. Our service includes policy procurement, claims administration, and risk assessment coordination. We work with approved insurers to secure competitive coverage while ensuring compliance with lease requirements. Our team manages insurance renewals, documentation, and resident communication regarding policy details and claims procedures.
Resident Management Company Support
We offer dedicated support for Residents Management Companies, including administrative and financial management. Our services cover company secretarial duties, annual reporting, and meeting organisation. We assist with statutory compliance, budget preparation, and contractual obligations while providing expert guidance on property management matters. Our support enables RMCs to effectively manage their properties while adhering to legal requirements.
People
Nick Chatt
Director
With over 20 years' experience in property management, Nick Chatt specialises in resolving complex property issues. He has successfully managed challenging situations including fire regulation compliance and tribunal proceedings while maintaining exceptional client relationships.
Alex Lee-Bradley
Property Manager
A qualified property manager with extensive experience in residential block management. Alex has managed multiple large-scale projects including balcony renovations and roof repairs while maintaining strong resident communication and satisfaction.
Ryan Lloyd
Director
As co-director, Ryan Lloyd oversees operational management and strategic development. He ensures service delivery standards are maintained across all managed properties while providing leadership to the property management team.
Nikki Deacon
Accounts Admin
Handling financial administration with precision, Nikki manages client accounts and ensures compliance with financial regulations. She works closely with property managers to maintain accurate budget tracking and financial reporting.
Anthony Norman
Accounts Manager
Overseeing financial operations, Anthony manages the client trust fund and ensures compliance with accounting standards. He provides financial expertise to support property management activities and client budget requirements.
Questions
What types of properties do you manage?
We specialise in residential apartment blocks and private estates across the East Midlands, including both leasehold and freehold properties of various sizes and configurations.
How do you handle maintenance requests?
We operate a responsive maintenance system with qualified contractors. Emergency repairs receive immediate attention while routine requests are prioritised based on urgency and safety requirements.
Are you regulated by industry bodies?
Yes, we are regulated by The Property Ombudsman and maintain membership in the Property Ombudsman Scheme (TPO) for independent dispute resolution and professional standards.
How do you communicate with residents?
We use multiple communication channels including email updates, notice boards, and regular meetings. Our team maintains open lines of communication for queries and provides timely responses to resident concerns.
What areas do you cover?
While based in Leicester, we manage properties throughout the East Midlands region, including both urban and rural residential developments.
How are service charges managed?
We implement transparent budgeting with annual forecasts, regular financial reporting, and independent accountant checks to ensure efficient use of client funds.
