Business Details
17 Years
experience
Emergency
services
Your Trusted IT Partner in Cardiff
Established in 2009 by Ross Owen, Cardiff IT Support has grown into a trusted Managed Service Provider serving businesses across the UK. Our foundation in delivering honest, reliable IT solutions stems from Ross's extensive experience in IT management for law firms. We combine the professionalism of an established provider with a personal approach, ensuring every client receives tailored services that align with their unique needs. Our team of certified professionals brings decades of combined experience in network security, cloud computing, and AI integration.We maintain industry-leading standards through Cyber Essentials compliance and Microsoft Partnership, while prioritising transparency and trust in all client interactions. With offices in Cardiff and serving locations including Swansea, Newport, and Bridgend, we've built long-term relationships through our commitment to keeping businesses operational at all times.
Services
IT Management
IT Security
Cloud Transformation
AI Integration
Managed Services
Details
- Year established: 2009
Highlights and features
- We are an official Microsoft Partner providing cutting-edge IT solutions
- Our team is on first-name terms with all clients for personalized service
- Maintain Cyber Essentials standards for robust cybersecurity compliance
- 15+ years' experience in delivering tailored IT management solutions
- Proven track record with 5.0 Google rating from business clients
Associations and certifications
- Microsoft Partner
- Cyber Essentials
What people say
Exceeded expectations
Responsive and proactive
Knowledgeable team
Tailored solutions
Invaluable partner
Services
IT Management
Our comprehensive IT management service provides unlimited technical support with daily data backups and robust security measures. We implement anti-virus software, enforce multi-factor authentication, and maintain Cyber Essentials standards to protect your systems. Our proactive approach identifies and resolves issues before they impact operations, while our flexible SLA-backed agreements ensure tailored solutions that match your business requirements.
IT Security
We protect businesses from cyber threats through comprehensive security evaluations and enhancements. Our services include firewall implementation, encryption protocols, and adherence to Cyber Essentials standards. We help organisations achieve certification for public tenders while maintaining secure systems for long-term protection against evolving digital threats that could damage operations and reputation.
Cloud Transformation
Our cloud transformation service evaluates whether moving to cloud computing suits your business needs. We provide customised migration plans that minimise disruption while implementing secure cloud solutions. Our experts help businesses transition from traditional server setups to modern cloud environments, improving efficiency while maintaining data integrity and accessibility.
AI Integration
We help businesses leverage AI technology through Microsoft Copilot implementation and customised AI solutions. Our consultants identify opportunities to enhance productivity and efficiency while ensuring proper implementation and maintenance of AI systems. This forward-looking service positions clients to stay competitive in an increasingly technology-driven business environment.
Managed Services
Our managed services include proactive system monitoring, helpdesk support, and technology lease options. We provide outsourced IT department capabilities without the overhead costs, including office technology support for telephone systems and copiers. Our flexible agreements allow businesses to scale services according to their evolving needs and budget requirements.
People
Ross Owen
Managing Director
Founder of Cardiff IT Support in 2009 with extensive experience from law firm IT roles. Focuses on managed growth and industry adaptation while maintaining personal client relationships. Enjoys photography, travel, and family time.
Andrew Pain
Technical Lead
12-year veteran with 25+ years' industry experience. Specialises in technical implementation and mentoring. Recognised for attention to detail and solution-finding. Enjoys model rocket building alongside family commitments.
Michael Baynham
IT Consultant
Senior consultant with 5+ years' experience providing technical solutions. Known for professionalism and client relationships. Specialises in landscape and astrophotography outside work commitments.
Jon Tinelli
IT Consultant
5-year team member specialising in cloud transitions and Azure implementations. Focuses on professional development while maintaining active lifestyle through running and football.
Samara Jennings
IT Consultant
Progressed from customer service to technical role over 5 years. Recognised for proactive approach and client relationships. Plays key role in technical team operations.
Questions
What IT services do you offer for businesses?
We provide comprehensive IT management, security evaluation, cloud transformation, and AI integration services tailored to meet specific business requirements.
How quickly do you respond to IT emergencies?
Our team prioritises prompt resolution of critical issues with rapid response times to minimise business disruption.
Do you provide customised IT solutions?
Yes, we create bespoke IT packages specifically designed to meet each client's unique business needs and budget.
How do you ensure data security?
We implement Cyber Essentials standards, firewalls, encryption, and anti-virus protection to safeguard sensitive business data.
Can you help migrate data to the cloud?
Yes, we offer secure cloud migration services with customised plans to ensure smooth transitions with minimal business disruption.
How difficult is switching IT providers?
We simplify the transfer process - typically requiring just one email to initiate the seamless transition to our services.
