Business Details
Expert Debt Collection & Credit Management Services UK
Established with a commitment to professional debt recovery, we specialise in providing tailored debt collection and credit management solutions. Our team of over 250 experienced professionals works collaboratively with major UK companies across utilities, government, and retail finance sectors to create affordable repayment plans for customers facing financial difficulties. As an authorised and regulated entity under the Financial Conduct Authority, we adhere to strict compliance standards including Treating Customers Fairly principles. Our industry-leading accreditations such as ISO 9001 and membership in the Credit Services Association demonstrate our dedication to quality.Through innovative technology like our Client Portal and Self-Service Portal, we offer transparent, efficient debt management solutions. Our comprehensive services include contingent collections, trace & collect operations, and customer relationship management support. With 24/7 payment capabilities and multiple communication channels, we prioritise accessibility for all customers. Our commitment to continuous improvement is evidenced by regular internal and external audits, ensuring we maintain the highest service standards. Recognised as a Great Place to Work, we combine technical expertise with compassionate customer service to deliver sustainable debt resolution outcomes.
Services
Debt Collection
Credit Management
Contingent Collections
Trace & Collect Services
Customer Relationship Management
Payment Processing
Compliance Audits
Data Management
Customer Reconnections
Self-Service Portal
Highlights and features
- We have over 20 years' experience in debt collection and credit management
- Our team holds multiple ISO accreditations for quality and information security
- We offer tailored debt solutions compliant with FCA regulations
- Our 24/7 automated payment system ensures payment flexibility
- We maintain CSA Collector Accreditation and Continuous Improvement Programme participation
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 22301
- ISO 27001
- ISO 31001
- OHSAS 18001
- Credit Services Association Collector Accreditation Initiative
Services
Debt Collection
We provide tailored debt collection solutions working directly with customers to establish affordable repayment plans. Our FCA-regulated team uses compliant methods to recover outstanding debts while maintaining customer relationships. Services include early-stage collections and final demand processes.
Credit Management
Our credit management services handle early-stage debt recovery using either client branding or Advantis' name. We specialise in account rehabilitation and overdue payment recovery through professional customer engagement that complements clients' internal collection processes.
Compliance Audits
We maintain rigorous compliance standards through regular internal and external audits. Our FCA-authorised operations follow Treating Customers Fairly principles and CSA Code of Practice, ensuring adherence to all relevant debt collection regulations and data protection requirements.
Customer Relationship Management
Our CRM services include data gathering, management information systems, and customer reconnection initiatives. These complementary services enhance client revenue streams while maintaining professional customer interactions throughout the debt collection process.
Payment Processing
We offer multiple payment channels including 24/7 automated card payments, Open Banking transfers, and Direct Debit arrangements. Our Advantis Pay system and Self-Service Portal enable convenient debt settlement while maintaining secure payment processing standards.
Questions
What debt collection services do you offer?
We provide tailored debt collection solutions including early-stage collections, contingent collections, and trace & collect services. Our FCA-regulated team works with customers to establish affordable repayment plans while maintaining compliance with all regulatory requirements.
How can I make payments towards my debt?
You can make payments 24/7 through our Advantis Pay system using card or Open Banking, set up Direct Debits through our Self-Service Portal, or make bank transfers using the payment details provided in your correspondence.
Are you regulated by any official bodies?
Yes, we are authorised and regulated by the Financial Conduct Authority (FCA) and maintain membership with the Credit Services Association (CSA). We also hold multiple ISO accreditations for quality and information security management.
How do you ensure compliance with data protection laws?
We are registered with the Information Commissioner's Office under the Data Protection Act (registration no. Z9042014). Our data handling processes follow strict compliance protocols and regular audits to ensure customer information security.
Can I access my account information online?
Yes, our Self-Service Portal allows you to view outstanding balances, update personal details, complete income & expenditure forms, and manage payment arrangements securely online using your Advantis reference number and passcode.
What should I do if I need special assistance?
We offer accessibility support for customers with disabilities or special needs. Contact us via email, phone, or webchat to request information in alternative formats or arrange additional support for your communication needs.
