Business Details
27 Years
experience
Emergency
services
Specialist Flats Insurance for Property Managers
Residentsline has been a trusted provider of specialist insurance solutions for blocks of flats and apartments across the UK since 1999. Our policies are meticulously designed for Residents Management Companies, Right to Manage Companies, Residents Associations, Freeholders, and Landlords, offering comprehensive coverage tailored to the unique risks these properties face. We collaborate exclusively with A-rated insurance providers to ensure reliability and financial security for our clients. Our All Risks policies automatically include protection against fire, flood, storm damage, machinery breakdown, and accidental damage, with options to add directors and officers liability, terrorism cover, lift insurance, and legal expenses protection. With over 24 years of industry expertise, we combine market-leading products with a gold standard in customer care, including a 24-hour claims line and emergency services helpline.Our team of experienced professionals works closely with clients to deliver bespoke solutions, supported by our affiliation with The Property Institute and our membership in the PIB Group. We prioritise transparency, offering clear policy wordings and no hidden fees, while maintaining a 98% customer retention rate through consistent service excellence. Our commitment to innovation is reflected in our digital tools, including the ManageYourBlock portal and Flat Living magazine, which provide valuable resources for property managers and leaseholders. This combination of specialist knowledge, tailored products, and dedicated support has established Residentsline as a market leader in residential property insurance.
Services
Block of Flats Insurance
Directors and Officers Liability
Terrorism Insurance
Lift Inspection and Insurance
Legal Expenses Cover
Retirement Flats Insurance
Roads and Private Estates
Out of Hours Assistance
Cyber Liability Insurance
Landlords Property Insurance
Details
- Year established: 1999
Highlights and features
- Tailored insurance policies for all block of flats configurations
- A-rated insurance providers ensure financial security
- 24/7 claims line and emergency services helpline
- Over 24 years' experience in residential property insurance
- Affiliate member of The Property Institute for industry expertise
Associations and certifications
- Financial Conduct Authority
- The Property Institute (TPI)
What people say
Outstanding service
Highly professional
Competitive premiums
Quick response times
Expert guidance
Services
Block of Flats Insurance
Our specialist buildings insurance covers blocks of flats against fire, flood, storm damage, and accidental loss. Policies include alternative accommodation, legal liability protection, and communal area contents. Tailored for purpose-built or converted properties with options for terrorism cover and lift insurance. All policies provided by A-rated insurers with 24/7 emergency support.
Directors and Officers Liability
Protects directors and officers from personal liability claims with corporate legal cover. Includes defence costs and damages awards for wrongful acts. Policies start from 95 annually, providing protection for Residents Management Companies against financial consequences of legal actions related to management decisions.
Terrorism Insurance
Financial protection against terrorist attack damage for residential blocks. Essential for properties in high-risk areas or where required by lease agreements. Covers physical damage and liability claims, with policies designed to meet mortgage lender requirements and lease obligations for comprehensive risk management.
Lift Inspection and Insurance
Comprehensive lift insurance with mandatory six-month inspections. Includes breakdown cover from 112 annually and inspection costs from 280 p.a. for up to five floors. Meets health and safety regulations while providing financial protection against lift-related incidents and repair expenses.
Legal Expenses Cover
Covers legal costs for disputes involving injury claims, employment issues, and property protection. Provides up to 250,000 indemnity for Residents Management Companies. Includes tax protection, identity theft helpline, and tribunal costs as standard with policies underwritten by ARAG Plc.
People
Belinda Bagnall
Branch Director
With over 20 years in property insurance, Belinda leads our Wolverhampton team as an honorary consultant for the FPRA, combining industry expertise with strategic leadership to develop innovative insurance solutions for residential blocks.
Tina Hough
Customer Service Manager
Recognised for exceptional client support, Tina manages policy renewals and claims with professionalism, maintaining long-term relationships with clients through her expertise in block of flats insurance since the 1980s.
Natasha Edwards
Insurance Specialist
Handling multiple renewals annually, Natasha provides quick, efficient service while offering expert guidance on policy options, demonstrating our commitment to personalised support for property managers and freeholders.
Questions
What types of properties do you insure?
We cover all blocks of flats including purpose-built, converted, new developments, and historic buildings across the UK.
Can I add terrorism cover to my policy?
Yes, terrorism insurance can be added as an optional extra or included in your buildings insurance policy.
Do you offer 24/7 claims support?
Our emergency helpline operates 24 hours a day, 365 days a year for urgent claims assistance.
How quickly can I get a quote?
We provide bespoke quotes within two hours through our online form or by phone.
What accreditations do you hold?
We're FCA-authorised (FRN 305998) and affiliated with The Property Institute for industry excellence.
Can I get combined insurance packages?
Yes, we offer bundled policies including buildings insurance with directors liability, legal expenses, and lift cover options.
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