Business Details
19 Years
experience
Your Trusted Virtual Assistant Partner in Wolverhampton
Established in 2007, we are a trusted virtual assistant company dedicated to enhancing business productivity through tailored support solutions. Our team of 20 experienced professionals provides seamless call handling, administrative support, and virtual office services to over 240 businesses nationwide. With a nursing and sales background, founder Michele Ibbs identified the need for flexible, reliable business support that prioritises client needs. Our values of honesty, kindness, and humour underpin every interaction, ensuring personalised service that adapts to evolving business requirements.Unlike scripted call centres, we actively manage incoming communications by booking appointments, processing orders, and updating CRM systems. Our clients benefit from dedicated teams named Team Ewok, Team Yoda, and Team R2D2, each specialising in different service areas. With offices in the Midlands, we combine technical expertise with human connection to help businesses streamline operations while maintaining work-life balance. Our 17-year track record and long-term client relationships demonstrate our commitment to delivering practical, scalable solutions that grow with your business.
Services
Call Handling
Admin Support
Virtual Office
Business Review
CRM Management
Diary Management
Mail Scanning
Quote Follow-up
Appointment Booking
Phone Answering
Details
- Year established: 2007
Highlights and features
- 17+ years experience supporting UK businesses
- Team of 20 dedicated virtual assistants
- Script-free, personalised call management
- Active CRM and appointment management
- Proven track record with 10+ year clients
What people say
Extremely satisfied
Fab team
Brilliant with clients
Streamline business
Highly recommended
Services
Call Handling
Our call handling service manages incoming communications with personalised responses rather than scripts. We book appointments, process orders, and update CRM systems directly during calls. Clients receive timely message summaries with options for follow-up actions, ensuring seamless integration with their existing workflows while maintaining professional caller experiences.
Admin Support
We handle time-consuming administrative tasks including email management, invoice chasing, quote creation, and website enquiry responses. Our team adapts to client systems to maintain consistency while freeing up valuable time. This service includes identifying efficiency improvements through our experienced business review process.
Virtual Office
Our virtual office solution provides a professional business address and mail management service. We handle mail scanning, forwarding, and processing while maintaining client confidentiality. This service combines with call handling to create a complete remote business presence solution for home-based or mobile businesses.
CRM Management
We maintain and update client CRM systems with accurate information from all communications. Our service includes appointment scheduling, contact record updates, and interaction tracking. This ensures client databases remain current and actionable without diverting internal resources from core business activities.
Business Review
Our experienced team conducts comprehensive business process reviews to identify efficiency improvements. We analyse current workflows and suggest practical solutions to streamline operations. This service helps clients maximise productivity by eliminating time-wasting activities and implementing effective support systems.
People
Michele Ibbs
Founder
With nursing and sales backgrounds, Michele established I'm Your PA in 2007 after managing a steel processing business. She developed the company's unique approach to virtual assistance, focusing on personal values and client-centric support.
James Cunnington
Co-Director
James joined the team in 2020 and became co-director in 2024. He brings fresh leadership to the growing business while maintaining its core values of honesty, kindness, and professional excellence in all client interactions.
Questions
What virtual assistant services do you offer?
We provide call handling, admin support, CRM management, diary organisation, and virtual office solutions tailored to business needs.
How do you differ from scripted call centres?
We use no scripts - each call is handled personally, with active management of appointments, orders, and CRM updates as required.
Can you help with business process improvements?
Yes, our experienced team identifies efficiency opportunities during service implementation to streamline your operations effectively.
Do you provide virtual addresses nationwide?
We offer virtual office services with local numbers in major UK cities including London, Manchester, and Birmingham.
How are urgent calls managed?
We prioritise urgent communications and ensure immediate client notification through your preferred contact method.
What industries do you support?
We serve property, trades, technology, creative sectors, and professional practitioners across the UK.
Videos
