Business Details
23 Years
experience
Emergency
services
Trusted Property Lettings Rochdale
Established in 2003, Ellen Kay has grown from a small office above a post office to a prominent high street presence in Rochdale. Our team combines over 50 years of collective experience in the property sector, delivering tailored lettings and management solutions across Greater Manchester. As a family-run business, we prioritise personal service while maintaining professional standards, ensuring landlords maximise returns and tenants find ideal homes. We specialise in fully managed properties, rent collection, and let-only services, supported by 24/7 repair reporting.Our local market expertise and commitment to compliance with evolving regulations have earned us a reputation for reliability. We pride ourselves on transparent communication, handling every aspect from property viewings to maintenance with efficiency. Client testimonials consistently highlight our responsiveness, with landlords praising stress-free management and tenants commending our supportive approach. Our Rochdale-based team remains dedicated to evolving with industry demands while preserving the personal touch that defines our service.
Services
Property Lettings
Property Management
Rent Collection
Tenant Screening
Maintenance Services
Details
- Year established: 2003
Highlights and features
- We combine over 50 years of property sector experience with local market knowledge
- Our family-run business offers personalised service with professional standards
- 24/7 repair reporting system ensures prompt property maintenance solutions
- Tailored management packages adapt to individual landlord requirements
- Proven track record in navigating UK landlord regulations effectively
What people say
Fantastic service
Nothing too much trouble
Brilliant experience
Quick issue resolution
Highly recommend
Services
Property Lettings
Our property lettings service connects landlords with suitable tenants across Rochdale and Greater Manchester. We handle viewings, tenant vetting, and lease agreements while ensuring compliance with current regulations. With local market expertise, we maximise rental returns through strategic property positioning and competitive pricing strategies.
Property Management
Our comprehensive property management covers day-to-day operations for residential landlords. This includes rent collection, maintenance coordination, and tenant communication. We provide regular property inspections and financial reporting while maintaining compliance with evolving landlord obligations through our proactive management approach.
Rent Collection
Our rent collection service handles payment processing and arrears management for property owners. We implement automated payment systems, track transactions, and follow up on late payments while maintaining professional tenant relationships. This service includes monthly financial statements and direct client reporting.
Tenant Screening
We conduct thorough tenant background checks including credit assessments, employment verification, and previous landlord references. Our screening process ensures reliable tenancies while complying with fair housing regulations. We provide detailed reports to help landlords make informed occupancy decisions.
Maintenance Services
Our 24/7 maintenance service addresses property issues promptly through an online reporting system. We coordinate emergency repairs, schedule routine maintenance, and manage contractor networks to ensure property standards. This service includes preventative maintenance planning and cost-effective repair solutions.
People
Ellen Kay
Founder
With over 20 years in property management, Ellen established the business in 2003. Her local expertise and commitment to client care drive our service standards. She oversees strategic operations while maintaining hands-on client relationships.
Stewart
Property Manager
Stewart manages daily operations with 15+ years in residential lettings. He specialises in landlord relations and regulatory compliance. His proactive approach ensures smooth property management for clients across Greater Manchester.
Amy
Lettings Consultant
Amy handles tenant placements and property viewings with extensive local market knowledge. She has been with the company since 2010, focusing on matching tenants with suitable properties while maintaining high service standards.
Questions
What areas do you cover?
We operate across Rochdale, Greater Manchester, and the M62 corridor, providing local expertise in property management and lettings.
What services do you offer landlords?
We provide fully managed properties, rent collection, let-only services, and maintenance solutions tailored to individual property owner needs.
How quickly do repairs get addressed?
Emergency repairs are handled 24/7 through our online reporting system with prompt response times for all property issues.
What fees apply?
Our fees range from 8-10% of rent plus VAT for management services, or one month's rent for let-only arrangements.
How do you vet tenants?
We conduct credit checks, employment verification, and reference checks to ensure reliable tenancies while following fair housing regulations.
Can overseas landlords use your services?
Yes, we specialise in managing properties for international landlords, handling all aspects from tenant placement to maintenance remotely.
Reviews (3)
Leah Glendenning
Apr 10, 2024
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I have been a tenant with Ellen Kay for 4 years and have not experienced any issues with them. The staff members are always pleasant and any problems I encountered, which were few, were addressed and resolved quickly. I am disappointed that I had to relocate from the area because they are truly a great letting agency, and I have no complaints about their service.
Gail Henshall
Mar 31, 2022
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We absolutely adore our new home! Thankyou so much Ellen. You have gone above and beyond to help...and we cannot thankyou enough!
Jasmine Brady
Apr 28, 2017
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Just got the keys to my house, very helpful and I would definitely recommend Ellen Kay Lettings, thank you.
