Business Details
21 Years
experience
Award-Winning Virtual Receptionist Services
Established in 2005, Office Genie has built a reputation as a multi-award-winning provider of professional call handling and business support services. Founded by Jacqui Frost, a seasoned professional with over 20 years' experience as a PA and Office Manager, our company was created to solve the challenges faced by growing businesses needing reliable administrative support. Our team of professionally trained 'Genies' delivers a personalised service that mirrors clients' brand identities, ensuring seamless customer interactions. We pride ourselves on our unique approach, having developed a proprietary training programme accredited by First Impression Training, and we stand behind our service with a 100% money-back guarantee.With our head office in Northampton, we serve businesses nationwide across diverse sectors including healthcare, finance, property, and professional services. Our commitment to excellence has been recognised through industry awards, including the National Entrepreneurs Awards 2021 Best Customer Service Award. We combine technical expertise with a personal touch, offering scalable solutions that adapt to clients' evolving needs while maintaining the highest standards of professionalism and reliability.
Services
Call Handling
Appointment Booking
Virtual PA
Overflow Support
Email Management
Helpdesk Support
Order Processing
Live Chat
Extended Hours
Details
- Year established: 2005
Highlights and features
- We have over 15 years' experience in professional call handling services
- Our team undergoes mandatory training accredited by First Impression Training
- We offer a 100% money-back guarantee on all services
- Our unique onboarding process ensures complete understanding of client systems
- Award-winning customer service with 24/7 support options
Associations and certifications
- ISO 9001
- First Impression Training
What people say
Magical service
Professional team
Business growth
Reliable support
Award-winning
Services
Call Handling
Our professional call handling service ensures businesses never miss important communications. Trained Genies answer calls using clients' company names and scripts, providing message taking, call routing, and customer service. The service includes priority call flagging, call transfer options, and detailed reporting. With rapid response times and flexible setup options, this solution helps businesses maintain professional communication while freeing up valuable time for core operations.
Appointment Booking
This comprehensive appointment management service handles diary coordination and booking management. Our team integrates with existing systems or implements new scheduling solutions, providing real-time updates and personalised booking experiences. The service includes calendar management, appointment confirmation, and system integration capabilities, helping businesses optimise their time management while ensuring clients receive efficient service coordination.
Virtual Receptionist
Our virtual receptionist service provides professional frontline communication support. Genies handle incoming calls, manage overflow, and maintain brand consistency through customised scripts and training. The service includes call screening, message management, and integration with business systems, offering a scalable solution that adapts to varying call volumes while maintaining high standards of customer service.
Email Management
This tailored email management service handles incoming correspondence while maintaining brand identity. Our team provides email filtering, response drafting, and message prioritisation, working within clients' existing systems. The service includes spam management, email organisation, and customised response protocols, helping businesses maintain professional communication standards while reducing administrative burdens.
Overflow Support
Designed for businesses experiencing peak call volumes, this overflow support service manages excess communications during busy periods. The system automatically diverts calls when lines are busy or unanswered, with customisable triggers including no-answer, busy signals, or specific time periods. Our trained team handles call screening, message taking, and urgent call transfers, ensuring businesses maintain professional service levels during high-demand times.
People
Jacqui Frost
Chief Genie
With over 20 years' experience as a PA and Office Manager, Jacqui founded Office Genie in 2005. She developed the company's proprietary training programme and leads the team in delivering exceptional customer service.
Ian Frost
Director
Co-founder with extensive experience in business operations and customer service. Former decorator who identified the need for professional call handling services while running his own business.
Lauren Trainer
Senior Client Experience Genie
Experienced customer service professional with a BA in Marketing Management. Specialises in complaints handling and brings creativity to client interactions while maintaining high service standards.
Fiona Trainer
Senior Client Experience Genie
Specialist in property and travel sectors with extensive experience supporting clients during challenging periods. Leads onboarding of new Genies and maintains service excellence standards.
Jayde Trainer
Senior Client Experience Genie
Beauty industry specialist with aesthetic expertise. Provides client support while preparing for career advancement in her specialist field.
Questions
What services does The Office Genie offer?
We provide call handling, appointment booking, virtual receptionist services, email management, overflow support, and 24/7 assistance tailored to business needs.
How quickly can services be set up?
Most services can be implemented within 1-3 days, with potential same-day setup depending on complexity and client requirements.
Can I customise the service to my business needs?
Yes, we create bespoke solutions through detailed onboarding, system integration, and tailored training to match your specific requirements.
Do you work with specific industries?
We support diverse sectors including healthcare, finance, property, professional services, and B2C businesses across the UK.
What happens during the onboarding process?
We conduct discovery calls, create custom scripts, provide staff training, and implement system integrations to ensure seamless service delivery.
What is your service guarantee?
We offer a 100% money-back guarantee during the first month, demonstrating confidence in our service quality and client satisfaction.
