Business Details
21 Years
experience
Your Trusted IT Partner in Aberdeen
Established in 2005, Converged Communication Solutions has built a reputation as a trusted independent Internet Service Provider and IT support specialist. Our founders vision was to create a service-driven business addressing the need for cost-effective, accountable communications solutions tailored to business requirements. With headquarters in Aberdeen and an office in Inverness, we serve clients between Stirling and the Highlands, offering 24/7 technical support from experienced local engineers. Our team combines technical expertise with a commitment to resolving issues promptly, evidenced by 90% of clients maintaining partnerships exceeding 10 years. We specialise in connectivity, telephony, cyber security, and managed services, delivering tailored solutions that ensure business continuity.Our approach prioritises accountability, eliminating call centre intermediaries to provide direct, transparent communication. Through strategic network investments, we deliver resilient connectivity even to rural locations, supported by 24/7 monitoring and rapid resolution service level agreements. Our accreditations as Cyber Essentials Plus Assessors and ISO 27001-compliant security providers demonstrate our technical authority. We differentiate ourselves through proactive IT management models that reduce operational costs while maintaining infrastructure reliability. Client testimonials consistently highlight our teams professionalism, technical competence, and ability to deliver cost-effective solutions that evolve with business needs.
Services
Connectivity
Telephony
IT Support
Cyber Security
Managed Services
Details
- Year established: 2005
Highlights and features
- 24/7 technical support from experienced local engineers
- ISO 27001 certified cyber security frameworks
- Over 10 years' experience serving Scottish businesses
- Direct accountability with no call centre intermediaries
- Transparent cost management with fixed monthly pricing
Associations and certifications
- Cyber Essentials Plus
- ISO 27001
What people say
Friendly and helpful team
Excellent technical support
Transparent costs
Prompt solutions
Reliable service
Services
Managed Services
Our managed services provide comprehensive IT infrastructure management through fixed monthly pricing. This solution combines proactive network monitoring with 24/7 technical support, ensuring business continuity while reducing operational costs. Clients benefit from predictable budgeting and access to enterprise-grade technology typically unaffordable for SMEs.
Cyber Security
Certified cyber security solutions protect against evolving threats through ISO 27001-compliant frameworks. Our services include vulnerability assessments, staff training, and Cyber Essentials certification support. We implement proactive defences while educating teams to prevent human error-related breaches.
IT Support
24/7 IT support delivered by experienced local engineers ensures rapid resolution of technical issues. Services include server management, cloud support, and disaster recovery solutions. Our helpdesk combines remote assistance with on-site visits for comprehensive infrastructure maintenance.
Connectivity
High-speed internet connectivity solutions tailored to business requirements, including wireless options for rural locations. Our network infrastructure provides resilient connections with 24/7 monitoring and guaranteed service level agreements for uninterrupted operations.
Telephony
Modern VoIP telephony systems replace traditional ISDN lines with flexible communication solutions. Our services include Mitel platform implementation, scalable extensions, and unified voice/video communications across multiple office locations and remote workers.
People
Neil
Technical Director
Founder of Converged Communication Solutions with over 15 years' experience in telecommunications. Recognised for technical innovation and commitment to client-focused solutions. Leads network infrastructure development and strategic technology investments.
Graeme Gordon
CEO
Appointed CEO of Converged Solutions Group with extensive leadership experience in technology sectors. Focuses on strategic growth while maintaining the companys core values of accountability and technical excellence.
Questions
What IT services do you offer for SMEs?
We provide managed IT services, cyber security solutions, connectivity, telephony, and 24/7 technical support tailored to SME requirements.
Are you certified for cyber security services?
Yes, we are Cyber Essentials Plus Assessors and implement ISO 27001-compliant security frameworks for data protection.
Do you support rural businesses with connectivity?
Our network infrastructure includes exclusive wireless solutions for rural locations where traditional high-speed connections aren't available.
How does your managed service model work?
We provide comprehensive IT management for a fixed monthly fee, covering infrastructure maintenance, security updates, and 24/7 technical support.
What areas do you cover?
We primarily serve businesses between Stirling and the Highlands, with headquarters in Aberdeen and an office in Inverness.
How quickly do you respond to support requests?
Our 24/7 helpdesk aims for rapid resolution with service level agreements guaranteeing response times for all client issues.
