Business Details
We run a community GP surgery serving the residents of Risca and the surrounding area. Since 2024 we have introduced an automated telephone booking system to streamline appointment scheduling. This system is fully integrated with our clinics calendar, allowing patients to book or change appointments at any time. We also collaborate with Well Pharmacy to offer a sore throat test and treat service on Tuesdays, Wednesdays and Thursdays. The test involves a swab and, if positive, immediate antibiotic dispensing or professional advice. Our outofhours NHS care team is available to triage urgent cases and direct patients to emergency services when necessary.
We maintain strict adherence to NHS standards and patient safety protocols across all services. Transparency is a core value; patients receive clear information on treatment plans and medication use. Our team is committed to continuous improvement, regularly reviewing procedures to enhance quality of care. We pride ourselves on a patientcentred approach, ensuring each visit is personalised and efficient. The clinics premises are fully compliant with health and safety regulations, providing a secure environment for all. We look forward to welcoming new patients and continuing to support the wellbeing of our community.
We maintain strict adherence to NHS standards and patient safety protocols across all services. Transparency is a core value; patients receive clear information on treatment plans and medication use. Our team is committed to continuous improvement, regularly reviewing procedures to enhance quality of care. We pride ourselves on a patientcentred approach, ensuring each visit is personalised and efficient. The clinics premises are fully compliant with health and safety regulations, providing a secure environment for all. We look forward to welcoming new patients and continuing to support the wellbeing of our community.
Highlights and features
- We offer online booking since February 2026.
- We provide a sore throat test three days a week.
- We support reliable outofhours NHS care.
- We maintain a fully automated appointment system.
- We operate within a trusted community clinic.
Services
Automated Telephone Booking
Our automated telephone booking system allows patients to schedule appointments at any time, enhancing convenience and reducing waiting periods. It is fully integrated with our clinics scheduling software, ensuring realtime availability and confirmation. This service supports efficient patient flow and improves overall satisfaction.
Sore Throat Test
Our sore throat test and treat service is available three days a week, providing rapid diagnosis and treatment for patients. A trained pharmacist conducts a swab and, if positive, prescribes appropriate antibiotics or offers guidance. This quick, accessible service reduces discomfort and prevents complications.
Out of Hours NHS Care
We provide reliable outofhours NHS care to ensure patients receive timely medical attention beyond regular clinic hours. Calls are answered by trained staff who can triage conditions or direct patients to emergency services if necessary. This service guarantees continuous support and peace of mind for the local community.
Prescriptions
Our prescription service allows patients to obtain medication quickly and safely at our clinic. Staff verify prescriptions, dispense medication, and provide counselling on usage and side effects. This ensures accurate dosing and supports ongoing health management for all patients.
Appointments
We offer flexible appointment booking for general practice consultations, covering routine checks, chronic disease management, and urgent care. Patients can choose times that suit their schedules, with priority for urgent and new patients. Our team ensures timely access to highquality medical care.
