Business Details
21 Years
experience
Your Trusted IT Support Partner in Cambridge
Established in 2005, Having Computer Problems - ColourMad has been providing professional IT support and computer repair services to home users and remote workers in Cambridge and surrounding areas. Our expertise spans hardware and software repairs for Apple and Windows devices, remote technical support, and tailored solutions for home working environments. We specialise in WordPress website development, search engine optimisation, and connected home technology integration. With over 18 years of operational experience, we combine technical proficiency with practical advice to resolve computer issues efficiently.Our services include component replacement, broadband troubleshooting, and remote assistance via secure connections. We maintain Public Liability and Professional Indemnity Insurance to ensure client protection. Our approach prioritises understanding individual user needs to deliver customised IT solutions that enhance productivity and connectivity.
Services
Computer Repairs
Remote IT Support
WordPress Websites
SEO Services
Connected Home Solutions
Details
- Year established: 2005
Highlights and features
- We have over 18 years of experience in domestic IT support
- Specialist remote assistance for home working environments
- Expertise in WordPress development and SEO best practices
- Local Cambridge knowledge with hundreds of satisfied customers
- Public Liability and Professional Indemnity Insurance coverage
Services
Computer Repairs
We offer comprehensive hardware and software repairs for Apple computers and Windows PCs. Our services include component replacement, operating system troubleshooting, and virus removal. With experience in both new and used components, we provide fast turnaround times for domestic IT issues. Our focus on home computer users ensures tailored solutions that integrate with your existing devices and broadband connections.
Remote IT Support
Our remote support service helps home workers resolve technical issues without onsite visits. We provide assistance with Office 365, Microsoft Teams, Skype, Zoom, and Google Meet. Through secure remote connections, we offer one-to-one guidance for software troubleshooting and system configuration. This service is ideal for quick fixes that maintain productivity in remote working environments.
WordPress Websites
We create and maintain WordPress websites with flexible content management solutions. Our services include domain registration, hosting setup, and website migration. We specialise in optimising WordPress platforms for performance and security. With experience across multiple CMS platforms, we provide tailored advice to enhance website functionality and user experience for small businesses and individuals.
SEO Services
Our search engine optimisation focuses on best practices for improved Google and Bing visibility. We analyse website structure, content quality, and technical performance to enhance search rankings. Unlike traditional SEO agencies, we provide practical advice based on real-world website management experience. Our approach follows evolving search algorithms to maintain long-term visibility.
Connected Home Solutions
We specialise in integrating smart home devices with reliable internet connections. Our services address broadband performance issues affecting streaming services, smart TVs, and voice assistants. We provide solutions for distributing internet connectivity throughout homes, optimising Wi-Fi networks, and troubleshooting device compatibility issues. This ensures seamless operation of connected home entertainment and automation systems.
People
Glenn Jobson
Owner
Glenn Jobson established Having Computer Problems - ColourMad in 2005, specialising in domestic IT support and remote working solutions. With over 18 years of experience, he provides expert computer repairs, WordPress development, and SEO services to Cambridge residents. His practical approach focuses on user-friendly technology integration.
Questions
What computer repair services do you offer?
We repair Apple computers and Windows PCs, including hardware replacement, software troubleshooting, and virus removal. Our services cover both onsite and remote technical support for home users.
Do you support remote working setups?
Yes, we provide remote IT support for Office 365, Microsoft Teams, Zoom, and Google Meet. We help configure home working environments and resolve connectivity issues affecting remote workers.
Can you help with WordPress websites?
We create, maintain, and optimise WordPress websites. Our services include domain registration, hosting setup, content management, and performance improvements for both new and existing websites.
What areas do you serve?
We primarily serve Cambridge and surrounding areas, providing both onsite visits and remote technical support to home computer users and small businesses.
Do you offer emergency computer repairs?
While we don't provide 24/7 emergency services, we prioritise urgent cases during normal working hours (Monday-Friday 8:30-17:00) and offer remote support for critical issues.
What connected home solutions are available?
We optimise home networks for smart devices, streaming services, and voice assistants. Our solutions improve Wi-Fi performance and ensure reliable connectivity for connected home entertainment systems.
