Walkgrove

read moreWorking with many of the UK's largest organisations since 1994, we have won many awards for our work. We offer a full consultative service across the full learning lifecycle from Training Needs Analysis through to Return on Investment and Impact Studies to ensure that the solutions we develop deliver real value and impact our clients' business tangibly and positively. Our experience is broad ranging and we don't have a preferred training medium or technique. We are equally comfortable with e-learning, coaching, workbook design or traditional classroom training - or a blend of all of these and more.

read moreHowever, the industry faces 21st century challenges and organisations must adapt in order to thrive. Skills shortages are a global issue and it is essential that young talent is recruited, upskilled quickly and developed into valuable team members. Facilitated by the explosion in communication technology, the business services sector has globalised and competition comes from international providers and internet-based services. This pressure demands that business services organisations focus on improving value in their offering, respond to changing customer expectations and deliver consistently great customer service.

read moreLabour supply and retention is a significant issue in the retail and services sector. Firms must adapt to the rise in flexible ways of working, new mixes of automation and human interaction in the consumer experience and technology-driven human resources management. The digital era has fundamentally changed retail and service provision. Organisations are investing in technology that allows them to connect with customers through online channels, while creating interactive and unique face-to-face experiences.