Ross Watch Repairs

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Thank you

I used their postal watch repair service during lockdown, great service and good value.

100% recommend!

I cannot recommend Ross Watch Repairs enough, I was a little concerned to send my watch by post to a company I've never used before but I have to say they offer a superb proffesional service at an affordable price with good communications, thank you RWR.

Excellent service!

My beloved TAG had a new battery and was beautifully cleaned in less than a week via post. Second time I have used RWR and I won't go anywhere else now. Excellent service, thank you.

Highly recommend!

This is the first time I've sent my watch to through the post for a new battery so was a little anxious! I was informed by RWR when they had received my watch and also a phone call once they had looked at my watch if either just a new battery or a new battery and service inc clean.
Very happy lady this morning after receiving my watch back this morning.
Will definitely use again and recommend to anyone. £49 for a new battery... quote I had from beaver brooks was £110

Friendly & Efficient

Excellent work today on my watch and very friendly and efficient service.

Great service!

Good company used them lots of times will defo recommend

Awful Service

BEWARE I sent my Lotus Hybrid watch to Ross Watch Repairs for a simple battery replacement and was offered an upgrade to a premium, Swiss-made battery. They claimed this battery would last 60% longer, came with a 12 month guarantee, and persuaded me to add a mini service for 69.95 plus VAT. There was also a 10 postage and packaging charge, on top of my cost to send the watch to them. At the time, I was satisfied after all, the premium battery had a 12 month warranty, and the mini service was supposedly covered for 36 months.
However, just 10 months later, my app alerted me that the battery needed replacing. I contacted Ross Watch Repairs expecting straightforward help under the warranty. Instead, I was passed between staff members repeatedly asked for receipts and proof of guarantee even though all the details were clearly available in our WhatsApp messages. They refused to cover return postage, citing their terms and conditions, and then suggested the watch itself might be faulty, despite having serviced it less than a year ago.
I ultimately took the watch to a local jeweller in Northern Ireland, who supplied, fitted and sealed a new battery for just 20. To my shock, the so called premium battery from Ross Watch Repairs turned out to be a Panasonic CR3032 made in Indonesia which is widely available on Amazon selling to the general public for around 9.29.
In my view, the premium upgrade was a total con, the battery upgrade was misleading and the warranty was not worth the paper it was written on. I would not recommend this company.

Needed a replacement strap, the well spoken young gentlemen helped me out. Outstanding customer service and very valid job. He has a bright future thank you