Proactive Despatch

read moreProactive Despatch was formed in 2008 to provide a sameday courier service that you can rely on. We provide a national dedicated sameday courier service and have consistently delivered beyond our customers expectations. We always strive to go the extra mile. We pride ourselves in our effective communication, high quality service and our ability to serve our customers well, and having them coming back time and time again. We have a dedicated and hard working team who have all the skills and experience required to ensure that you receive the service and efficiency you need from a courier service.

read moreSometimes we are the chosen courier when things have been forgotten, other times we are selected as our customer's competitive advantage in helping them to achieve the Service Level Agreements they have with their clients. Generally collecting within the hour from most areas of the UK, for onward delivery, our couriers deliver within the fastest time possible, keeping you informed of progress from start to finish. We appreciate that sometimes it is imperative that a particular person signs for your delivery.

read morePlease retain these Paper PODs and send in with your invoicing. Ensure you photocopy these paper pods before you post them as if they are lost in the post you cannot prove you have delivered the items. You may be asked to take an image of the Paper POD and send via message, email or whatsapp only if requested by one of the team. Because in 100% cases we need a signature to get paid from the customer and to pay you. As it is not good advice to sign on the app then a paper POD using the customer own pen to sign is the next best option.

read moreProactive Despatch are on a mission to bring their brand of "Legendary customer service" to the East Midlands region. From early November we will be providing same-day courier services to businesses in Nottingham, Derby and Burton on Trent. For a decade we have been trading with our valued customers in the North West of the UK, and now we believe we have the right people, systems and infrastructure in place for our next stage of growth. The East Midlands is a hotbed of commerce, with some really exciting companies in the region.

read moreIt is the policy of PROACTIVE DESPATCH to maintain a quality system designed to meet the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 27001:2013 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation. This quality, environmental and information security policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets. Customer service is an essential part of the quality, environmental and security process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality, environmental and information security and its impact on customer service.