KPS - Knowledge Powered Solutions
Software Developer in Birkenhead, Merseyside
Our team at KPS provides businesses with Knowledge Management Software that improves customer service while also delivering operational efficiencies to many organisations across a range of industry sectors. Get in touch with our team to book your demo today.
Contact Details
Products & Services
Knowledge Management Configuration
read moreWith so many features available out of the box, it is important to configure the organisational knowledge management tool for your business needs. Give your users everything they need and nothing they don't.
Consultation
read moreOnce we understand your key challenges and specific requirements, we provide recommendations as to how you can best make use of the system to help you meet your own particular business goals. Our Knowledge Management consultants then liaise with you to plan a successful deployment, supporting you and your teams as you start to use the software so you can be sure you are using the tools to their full potential and getting the best return on your investment.
Design
read moreKey to the success of your implementation is the core system design. KPS consultants will work with you to design the necessary structure and workflows for your business.
Support
read moreKPS offer a range of Knowledge Management software support services to give you the help you need, when you need it. Clients have access to vast resources of product and problem-solving information over the Internet via a knowledge base driven by our own software, combined with telephone hotline and email support from our customer support team. Your queries will be resolved quickly and effectively.
Training
read moreKnowledge Powered Solutions provide bespoke training for each customer, as standard. Our skills transfer approach ensures our customers are learning the system right from the beginning with consolidated training provided once the system has been fully configured. From end users to subject matter experts to system administrators, we will focus the training on the elements of the system required for each user and role within your organisation.
Key People
Roger Haddon
Managing Directorread moreAs our MD, Roger has played a pivotal role at the forefront of KPS business development activity in the UK, North America and Australia. Building successful business relationships is a key component of KPSs continued success and growth. Roger continues to keep close links with customers and partners, ensuring the business as it grows delivers both the technology they need and the service they expect.
Roger has over 25 years business and IT experience in a variety of roles, encompassing business management, senior sales management, business change consultancy, project and programme management, business analysis and software development.
Roger has over 25 years business and IT experience in a variety of roles, encompassing business management, senior sales management, business change consultancy, project and programme management, business analysis and software development.
Simon Berrisford
Product And Services Directorread moreSimon manages the development, support and consulting teams, and has overall responsibility for the KPS knowledge management system product roadmap. Listening to and acting on customer feedback and enhancement requests, and looking ahead to what the future may bring, he makes sure the system stays relevant to customer needs.
Neil Howard
Support Managerread moreNeils role is to help customers and partners resolve their queries, issues or concerns. Using his extensive product knowledge and troubleshooting skills, Neil enables individuals and organisations to get the best out of their KPS system.
He has an extensive customer service background, with over 20 years in a customer-facing IT role.
He has an extensive customer service background, with over 20 years in a customer-facing IT role.
Jo Southward
Senior Consultantread moreAs one of our Senior Consultants, Jo works closely with customers to help them plan, design and roll out their KPS knowledge management system. She takes people through the complete project life cycle, from pre-sales demonstrations and evaluations through to requirements gathering and on to installation, design and configuration. She is also involved in managing the technical relationship with our many partners.