Business Details
21 Years
experience
Our approach centres on delivering a consistently high standard of service through knowledgeable and qualified professionals. We invest in staff training to ensure every client receives expert assistance supported by strong ethical principles and responsible business practices. All relevant team members have completed The Guilds associate training programme, approved by Cambridgeshire Trading Standards, while our operations are overseen by the Property Ombudsman. We offer expertise in residential sales, residential lettings, land, new homes and property management. From our Croydon office, we serve communities across the borough, including Addiscombe, South Norwood, Shirley, Waddon, New Addington, Thornton Heath, Woodside, Selhurst and South Croydon, helping clients with a broad range of property matters.
Served areas
- Croydon, Cro, South Croydon, CR2, Addiscombe, South Norwood, SE25, Thornton Heath, CR7, Waddon, Woodside, Purley, Sanderstead, Warlingham
Details
- Year established: 2005
Highlights and features
- Award-winning family-run estate agency established since 2005
- Free non-pressurised valuations for sales and lettings services
- Residential sales, lettings, property management and probate valuations
- Nationwide coverage through professional estate agency network
- Guild-trained staff delivering exceptional customer-focused property services
- Regulated professionals committed to strong ethical industry standards
Associations and certifications
- Guild of Professional Estate Agents
- Ombudsman
Payment methods
- Credit cards
- Debit cards
Services
Property Services
We specialise in a range of property services, including residential sales, probate valuations, residential lettings and property management. Our team is dedicated to providing a professional experience from start to finish. We strive to make every process straightforward and well managed. Clients can expect attentive service and consistent support throughout.
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Reviews (20)
Brendan Moraghan
Jun 23, 2026
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Cray & Norton have been fantastic throughout the entire process from initial valuation to final completion. Darren & Archie in particular deserve a special thank you for their exceptional dedication and great communication in getting the sale over the line.
Thao Duong
May 06, 2026
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We received a great service from the team with regular updates on viewings provided and ultimately completing on the sale at a good price.
Puperpup
Apr 22, 2026
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I had a really positive experience with this estate agent. Darren and Archie were consistently accommodating throughout the process. Whenever I needed updates, they chased the sellers promptly and always came back to me in a timely manner, which made the whole journey far less stressful.
Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly.
On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated.
Overall, the team made the process much easier, and their support didnt go unnoticed. Id happily recommend them
Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly.
On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated.
Overall, the team made the process much easier, and their support didnt go unnoticed. Id happily recommend them
Louise Sutton
Mar 15, 2026
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The entire team at Cray and Norton were incredibly helpful to me as a first time buyer. Great communication, approachable, responsive and offered good advice about the local area and facilitating viewings and supporting my queries. I would recommend!
P.
Jan 15, 2026
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What a warm welcome to our new neighbourhood. The house we purchased was introduced to us from Cray & Norton and I believe it wasn't even on the market yet, they gave us the first viewing. Im so grateful to all the Staff there.They were so helpful during the purchase process and understood our needs from day one. They were always available for support and advice and we even managed to get a small discount on the overall purchase price through clear and concise conversation. Thank you
Elizabeth Goddard
Dec 12, 2025
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We had a great experience with Cray and Norton. Having enquired with several estate agents we were happy to go with Cray and Norton. They provided a good valuation and personal service. They kept us informed throughout the process. Being a small family estate agent it felt as if we knew everyone in the team and everyone was working towards the sale of our house.
James Nicholls
Dec 10, 2025
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Cray & Norton were really helpful during our house buying process. They went out of their way to check in with us and to let us know to contact them if there was anything at all that they could help with. They always responded promptly to any and all enquiries, and made it super easy for us to organise viewing the house several times before we finally completed. A special shoutout to Marcel who stayed late on the day of completion so that we could pick up the keys!
Ashleigh Watt
Nov 30, 2025
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The team at Cray & Norton were brilliant from start to finish; from their valuation to their detailed proposal, considerate and well communicated viewings to constant correspondence regarding potential buyers, they really took the stress of selling our house away completely. When an offer from a buyer came along, they negotiated the highest possible price and were a huge help in moving the process along when solicitors were being slow with replies. We couldnt recommend them more and are so happy we entrusted them with the sale of our home.
Wilson Chacko
Oct 23, 2025
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Cray and Norton are fantastic! A huge thank you to Mr Darren and Mr Lucas for their professionalism, honesty, and genuine care throughout the process. They kept me updated, made everything stress-free, and went above and beyond to ensure a smooth experience. Highly recommend!
Julian Perkins
Oct 22, 2025
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Cray & Norton Estate Agents are a great firm! They provide an excellent service and take good care of their clients.
Jeremy Over
Oct 21, 2025
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Could not fault the friendly and professional staff from day 1 to the successful sale of our home. Nothing was too much trouble and they kept us updated all through the process. I would highly recommend Darren and his team. Outstanding. Thank you.
Kashaf Aziz
Oct 18, 2025
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Fantastic team at Cray and Norton. Managed to sell my home in 4 months from start to finish. Advised me perfectly on all matters relating to the sale. Kept in touch with me and chased the purchasers relentlessly on my behalf. Great team. I would definitely use them again in the future.
Rhys Newell- Phillips
Oct 15, 2025
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A big thank you to Cray and Norton!! They successfully helped me to secure my first family home and have been fantastic throughout the whole entireraty of the process. The Cray Norton team are exceptionally great at what they do, always remaining professional and ensuring that they are attentive to the customers' needs. I felt supported by the team every step of the way and couldn't recommend them enough. Thank you again to Archie, Darren and the rest of the Cray and Norton team.
W. E.
Oct 05, 2025
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We chose Cray and Norton to sell a vacant family home. I found Darren to be an excellent listener who picked up on our needs. Our contact was also with Archie and Lucas. Everyone communicated friendly, promptly and professionally. C&N definitely stand out as having excellent skill and strategy. We felt they cared. We are very happy with the sale. We had the misfortune of below par solicitors - Darren, true to his word, kept the sale progressing. I 100% recommend and would use again. Thank you team, i know there was hard work to do.
Jino Joseph
Oct 05, 2025
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I am really pleased with the support provided during the whole process of buying the property. I would specially thank Mr. Darren for his constant monitoring and getting all things sorted, which avoided the delays in the process. Would like to recommend Cray & Norton for any kind of estates enquiries.
Sue Penfold
Oct 02, 2025
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Archie and Darren and rest of the Cray & Norton team did amazing job selling our dads house. The buyers was a nightmare , kept asking to view property again and again. Drop the price twice , did not have 10% deposit. Cray and Norton handle all these problems easily and professionally. Thank you and well done.
Matthew
Aug 21, 2025
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It was a pleasure dealing with Cray & Norton for the sale of my Croydon home. I dealt directly with Archie & Darren. Both were super friendly and efficient in helping overcome obstacles to sell the house. Ultimately, the process was smooth and we achieved a great sale price. Would highly recommend!
John Dutton
Apr 29, 2025
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Cray & Norton helped me, as an executor of her estate, to sell my late grandmother's flat. From the initial contact with Marcel to get a valuation for probate purposes through to the final completion overseen by Darren, the help and support I have received has been exemplary. This is now the second successful sale that Cray & Norton have handled for me and I recommend them most highly. Great job guys and many many thanks
Julia Coyne
Mar 02, 2025
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Ive repeatedly used Cray& Norton due to the exceptional service they give from start to finish. Darren gives great advice with the marketing and Archie and Lucas showed my house to its best potential and sold my house within two weeks. I wouldnt use any other agent in Croydon as this family run estate agent are experienced in the locality and know their market. I was kept updated through out the process and it was stress free.
C. B.
Jan 29, 2025
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We selected Cray and Norton based on our previous experiences as buyers; although the house we sold through them had reached us originally via a rival in town. They certainly lived up to our high expectations. We felt Darren and all the team conducted themselves with the utmost professionalism at all times, and all our queries were dealt with quickly and efficiently. Everybody knew the current state of play whenever we asked - they're clearly on top of their game.
Our buyers were dealt with courteously and quickly too as Cray and Norton worked hard to broker the deal. We felt the listing (refined in consultation with us) was a good representation of our property and it certainly generated a lot of interest. After a false start with our first buyers they relisted us quickly and secured a completion in three months. They advocated for us and we achieved the price we had hoped. We've no hesitation in recommending Cray and Norton to anybody looking to sell in the area.
Our buyers were dealt with courteously and quickly too as Cray and Norton worked hard to broker the deal. We felt the listing (refined in consultation with us) was a good representation of our property and it certainly generated a lot of interest. After a false start with our first buyers they relisted us quickly and secured a completion in three months. They advocated for us and we achieved the price we had hoped. We've no hesitation in recommending Cray and Norton to anybody looking to sell in the area.