Business Details
18 Years
experience
Emergency
services
Trusted Plumbing & Heating Experts in Cambridge
Plumbox Ltd brings premium Plumbing and Heating solutions to clients across Cambridge and the adjoining regions. Our operations are rooted in a steadfast commitment to customer satisfaction and technical excellence. We remain at the forefront of the industry by incorporating the most effective and modern systems available.Our service portfolio is broad and includes gas inspections, system diagnostics, boiler changes, and assistance with new builds or property upgrades. We work diligently to ensure each assignment meets the exacting standards we set for ourselves, upholding quality in all we do.
Services
Boiler Installation
Boiler Service
Boiler Repair
Plumbing Services
Heating System Upgrades
Served areas
- Cambridge
- Cambridgeshire
Details
- Year established: 2008
Highlights and features
- All work completed to the highest standards
- Fully qualified experienced engineers
- Our mission is to save you money and keep you warm
Associations and certifications
- Gas Safe Registered
- Which? Trusted Trader
- Ideal Heating Accredited
- Vaillant Accredited
- Worcester Bosch Accredited
- Checkatrade Member
Payment methods
- Credit cards, Financing available, Debit cards, Bank transfers
What people say
Excellent service
Friendly and knowledgeable
Thoroughly cleaning
Professional
Highly recommend
Services
New Boiler Installation
At Plumbox, we offer expert boiler installation services designed to help you reduce energy usage and lower household bills. Our wide selection includes combi, system and heat-only boilers, powered by gas, LPG, oil or electricity. We also fit hybrid units combining air source heat pumps and gas systems. Every installation is tailored for homeowners and landlords alike.
Boiler Servicing
Boiler servicing is key to maintaining energy efficiency, reducing long-term repair expenses, and ensuring your manufacturers warranty remains valid. At Plumbox, our Gas Safe registered professionals follow strict manufacturer guidelines to keep your boiler running smoothly. We offer one-off visits or ongoing service plans to suit your needs. Let us help keep your home running efficiently.
Boiler Repair
Whether your boiler is making unusual sounds or has broken down completely, Plumbox offers reliable repair solutions. Our qualified technicians handle all major boiler types, including gas, LPG, oil, and electric systems. We conduct a full evaluation and provide a no-obligation repair quote. Let us get your heating back up and running smoothly.
Plumbing & Heating
With Plumbox, you can rely on professional plumbing and heating services across Cambridgeshire. From underfloor heating and unvented cylinder installations to radiator upgrades, we provide expert solutions. We also manage the full installation of bathrooms, kitchens, and wet rooms, including the removal of old fixtures and waste.
Questions
What boiler brands do you install?
We install Ideal, Worcester, and Vaillant boilers, offering 5–12-year warranties. Our Gas Safe engineers ensure proper installation and compliance with safety standards.
Do you offer emergency plumbing services?
Yes, we provide emergency callouts for urgent issues like burst pipes or boiler breakdowns. Our Cambridge-based team responds promptly to restore comfort and safety.
Are your engineers certified?
All our engineers are Gas Safe and OFTEC registered, ensuring compliance with industry standards for gas, oil, and LPG systems.
Which areas do you cover?
We serve Cambridge, Peterborough, Ely, Newmarket, and surrounding areas in Cambridgeshire, providing local, reliable plumbing and heating solutions.
Can I finance my boiler installation?
Yes, we offer financing options through TradeHelp, a credit broker partnered with selected lenders. Terms are subject to status and approval.
Do you provide boiler service plans?
Yes, we offer annual service plans to maintain boiler efficiency, keep warranties valid, and provide priority callouts for homeowners and landlords.
Videos
Reviews (20)
Kathryn Davies
Jan 22, 2025
Report
Really pleased with the work carried out by Plumbox (boiler installation) and would highly recommend them. Excellent service: super responsive, friendly and explained things fully and clearly - did exactly what they said they would in a timely, professional manner. I'm very happy with my boiler!
Aoife Greaney
Oct 19, 2024
Report
Plumbox are the best
Our CO2 detector went of a number of times during the night so of course we were worried. I called Plumbox in the morning and the gas engineer arrived before lunch. They check everything including the boiler and took readings which didn't show anything so they checked the detector and found that it had expired. Thank you Plumbox Team for you speed and efficiency!
Our CO2 detector went of a number of times during the night so of course we were worried. I called Plumbox in the morning and the gas engineer arrived before lunch. They check everything including the boiler and took readings which didn't show anything so they checked the detector and found that it had expired. Thank you Plumbox Team for you speed and efficiency!
Paul Lester
May 01, 2024
Report
Very helpful plumber, fitted new CH cylinder pwithout drama and was happy to answer all my questions.
Andrew Meadows
Apr 30, 2024
Report
Plumbox, what a company. Brilliant service, kept up to date by reports and detailed, methodical quotes! Whether its Michael, Ciaran or Verena, all quick to respond! Would recommend.
David Howes
Mar 27, 2024
Report
Plumbox have just installed a new boiler for us and carried out a complete refurbishment of our cloakroom - new fittings, floor and wall tiles. They made everything as easy as possible for us, and all the work was completed to a very high standard. The two plumbers, Adam and Kai, were extremely reliable, respectful and friendly.
Lawrence
Mar 26, 2024
Report
Fixed a leak in bathroom when they said they would. Had to move a lot and rip a lot out to get to where the leak had damaged but the bathroom looks exactly as it used to as a consequence and the leak is fixed. Pleasant to deal with and came round exactly when thy said they would.
Anthony Dean
Mar 13, 2024
Report
Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly recommended.
Jack Bosworth
Mar 10, 2024
Report
Plumbox did a great job at resolving my shower pump issue. The my house had an incorrectly fitted shower pump which stopped working after I had moved in. Not knowing anything about plumbing or shower systems, it was great to have the issues explained clearly to me, for the work to be carried out quickly. The communication from Plumbox was great and they were always happy to answer my questions. Will definitely use them again.
Anne Jackson
Mar 02, 2024
Report
I have used Plumbox twice for boiler servicing and gas safety checks. It's easy to contact them to make an appointment and they kept me informed about the time the engineer would arrive. The engineer was quick and efficient and explained what he was doing. I recommend Plumbox.
David McBride
Feb 25, 2024
Report
Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!
Sue Purseglove
Feb 22, 2024
Report
We have used Plumbox several times and have always found them prompt, efficient and very friendly and helpful.
Charlie Dias
Feb 01, 2024
Report
Michael was incredibly friendly and professional. He was able to come out 4 hours after I called and fixed the problem with little fuss. He also recorded the fix to help me in future. I would definitely recommend and will use Michael again in future.
Tony Clark
Dec 27, 2023
Report
As a retired surveyor, I have been experiencing great difficulties in finding suitable plumbing, heating and maintenance engineers, since my return from York, six years ago. These included national and local tradesmen, who generally didn't seem to want my business. They often didn't repond to my calls, sometimes ignoring them completely, or just not completing their work. satisfactorily.
Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.
Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.
Sara Campbell-Spalding
Nov 21, 2023
Report
Can't rate Plumbox enough! From start to finish their communication was on point, letting me know exactly when they would arrive, even giving a 10 minute courtesy message.
Attending engineer Dan was friendly and very tolerant of my nosey dogs! He completed my boiler warranty service and made sure everything was completed correctly and performing well. Thank you Plumbox, will certainly be using you in the future and will not hesitate to recommend you to family and friends!
Attending engineer Dan was friendly and very tolerant of my nosey dogs! He completed my boiler warranty service and made sure everything was completed correctly and performing well. Thank you Plumbox, will certainly be using you in the future and will not hesitate to recommend you to family and friends!
Linda Walsh
Sep 06, 2023
Report
Michael and the team were very professional and did a great job fitting a new water cylinder. Would definitely use them again
Phil Russell
Sep 03, 2023
Report
We needed to have a new central heating boiler installed due to the complete breakdown of our previous one. We selected Plumbox based on three key criteria: we wanted a supplier who was accredited for the boilers we were considering, preferably local as we believe in supporting local businesses and one that had good trusted reviews. Plumbox were contacted and came to see us promptly to look at our system and discus our needs.
This was done and a quote provided soon afterwards, along with prospective start date and completion times. For comparison purposes we did get other quotes but having considered them all we decided to proceed with Plumbox. We admit that the fact they could complete the installation without delay helped.
An installation date and start time of 08.00 was agreed. It was good to see that the team arrived exactly on time and proceeded with the installation efficiently, cleanly and without delay.
All went well, the friendly team showing great respect for our home and answering questions regarding the installation as they proceeded. By mid-afternoon the new boiler was installed and commissioned with the warm water proceeding to keep us warm again. Instructions on using the new boiler were given and a follow up visit arranged to hand over paper work relevant to the installation and to answer any questions. Overall we were completely satisfied and can wholeheartedly recommend Plumbox.
This was done and a quote provided soon afterwards, along with prospective start date and completion times. For comparison purposes we did get other quotes but having considered them all we decided to proceed with Plumbox. We admit that the fact they could complete the installation without delay helped.
An installation date and start time of 08.00 was agreed. It was good to see that the team arrived exactly on time and proceeded with the installation efficiently, cleanly and without delay.
All went well, the friendly team showing great respect for our home and answering questions regarding the installation as they proceeded. By mid-afternoon the new boiler was installed and commissioned with the warm water proceeding to keep us warm again. Instructions on using the new boiler were given and a follow up visit arranged to hand over paper work relevant to the installation and to answer any questions. Overall we were completely satisfied and can wholeheartedly recommend Plumbox.
Shaun Sharky Lotay
Feb 06, 2022
Report
I contacted Michael at Plumbox to undertake some work in my kitchen refurbishment, which included connecting a new sink and gas hob. Whilst here, they also took a look at a slow-draining sink. They completed the work to an excellent and very thoughtful/considerate standard, which can be rare. Some tradespeople want to get in and out as quick as possible. However, the Plumbox team wanted to make sure they did the job both correctly and neatly. Brandon carried out the bulk of the work, and he was polite, courteous and knowledgeable. I have no hesitations in recommending them, and they will be my first point of contact should I need any further plumbing or gas work done in the future.
John Johnson
Jun 11, 2021
Report
Have used plumbox both at my house and recommended them to landlords I know. Highly recommended very professional service.
Eric Barbier
Dec 31, 2020
Report
I had an issue with my boiler (not an emergency, minor leakage). I have contacted Michael who was able to come the following week and fixed the problem during his visit. He has professional and efficient in addressing the issue. As landlord, I appreciated that he liaised with my tenant to let them know when he was planning to come. Michael maintained a clear communication with me, from beginning to end I am very satisfied with Michael, I highly recommend!
Richard Freeman
Sep 04, 2019
Report
Great communication from start to finish, and took great care in my home, leaving it immaculate when finished. Thank you