Business Details
Your Trusted IT Support Partner in Tunbridge Wells
FixIT Tunbridge Wells has been delivering professional IT support and computer repair services in Tunbridge Wells and surrounding areas for over 30 years. Our experienced team provides comprehensive solutions for both business and home users, offering onsite, remote, and emergency support services. We specialise in resolving hardware failures, software issues, virus removal, and data recovery while ensuring minimal disruption to our clients. Our commitment to quality is demonstrated through competitive pricing, same-day service availability, and a 3-year onsite warranty on hardware supplies. We maintain transparency through clear communication channels including telephone, email, and online incident logging. Our flexible support plans cater to diverse needs, from ad hoc hourly rates to structured monthly agreements. We prioritise customer satisfaction through our 'no fix, no fee' policy and free initial consultations for new clients. Our technical expertise extends to network security audits, hosted VOIP systems, and integration of smart devices within home networks. We maintain strong partnerships with trusted suppliers like Tamar Telecommunications to deliver reliable solutions. Our team's extensive experience ensures we provide practical advice without unnecessary technical jargon, focusing on making technology work effectively for our clients.
Services
IT support for business
Onsite computer repairs
Onsite data recovery
Remote support
Custom PC builds
Highlights and features
- Reliable IT support for home and business clients.
- Comprehensive security solutions with 24/7 monitoring.
- Affordable IT support plans for small businesses.
- Expert hardware setup and repair services available.
- Onsite data recovery with professional service.
- Flexible remote and onsite IT support options.
Payment methods
- Debit cards, Credit cards, Mobile payments, Bank transfers
What people say
5 Star Rated
Same day service
Competitive Rates
Experienced team
Services
IT support for business
Professional IT support for small businesses and home offices. Includes hardware/software setup, network security, server maintenance, and 24/7 monitoring. Our experienced team ensures technology supports business continuity without interruption. Services available on ad hoc or subscription basis with flexible payment options.
Onsite computer repairs
Comprehensive onsite repairs for PCs, laptops, and Apple devices. Specialising in screen replacements, hardware upgrades, virus removal, and software troubleshooting. Same-day service available across Kent and East Sussex. All repairs come with 1-year warranty. No fix, no fee guarantee applies.
Onsite data recovery
Professional data recovery services for lost or damaged files. Specialised equipment handles system failures, virus attacks, and accidental deletion. Immediate response recommended to prevent data overwrite. No additional fee if recovery unsuccessful. Available across Kent and East Sussex.
Remote support
Secure remote support for software issues, virus removal, and system optimisation. Connect instantly through encrypted platform without waiting for engineer visits. Ideal for urgent software problems and routine maintenance. Available as standalone service or part of support plans.
Custom PC builds
Custom-built PCs tailored to specific requirements. Options include gaming machines, silent cases, and business workstations. Full setup and configuration included with 3-year onsite warranty. Clients can supply components or request bespoke design recommendations from our experts.
Questions
What areas do you cover for onsite services?
We provide onsite services throughout Kent and East Sussex including Tunbridge Wells, Tonbridge, Crowborough, Wadhurst, Heathfield, Uckfield, Sevenoaks, and Gravesend.
Do you offer emergency repair services?
While we operate standard business hours (Monday-Friday 8am-6pm), we prioritise urgent cases like data recovery and can often arrange same-day appointments for critical issues.
What payment options are available?
We accept major credit cards and offer flexible payment plans including ad hoc hourly rates, pay-per-user subscriptions, and fixed-price service packages with 30-day price guarantees.
Can you help with both PC and Mac repairs?
Yes, we specialise in repairs for all PC and Apple devices including MacBooks, iMacs, and Power Macs with same-day service usually available for common issues.
Do you provide remote support options?
Yes, we offer secure remote support for software issues, virus removal, and system optimisation without requiring an onsite visit through our encrypted connection platform.
What warranties do you offer on repairs?
All hardware repairs come with 1-year onsite warranty while custom PC builds include 3-year onsite warranty as standard with all parts and labour covered.
Reviews (1)
Caroline Williams
Jun 07, 2024
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FixIT recovered priceless family photos from my water damaged laptop. Engineer arrived at the time agreed and was friendly and professional.