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Trusted Plumbing & Heating Services in Ipswich
Smart Aim Solutions is a family-run business with extensive experience in plumbing and heating services. We pride ourselves on delivering high-quality workmanship, whether through simple boiler servicing, leak repairs, or installing modern heating systems. Our team of skilled engineers and office staff are equipped with the knowledge and tools to maintain our high standards. We actively address industry issues caused by rogue traders by providing transparent, honest solutions and realistic estimates. Our loyal customer base frequently recommends us, evidenced by numerous unprompted social media testimonials.

We continuously strive to enhance our skills and uphold industry standards, ensuring our team adheres to core values of integrity, professionalism, and customer care. We prioritise clear communication, offering full explanations before and after each job to guarantee customer satisfaction. Our commitment to teamwork and continuous learning ensures exceptional performance daily. We aim to build trust and professionalism within the industry while maintaining competitive pricing. Our goal is to be recognised for reliability, exceptional service, and customer loyalty.
Services
Plumbing Services Boiler Servicing Boiler Installs Boiler Breakdowns Water Leak Repairs Leak Detection Emergency Boiler Breakdowns Drainage Water Treatment Powerflush Services
Served areas
  • Ipswich, Kesgrave, Woodbridge, Martlesham, Felixstowe, Shotley, Bucklesham, East Suffolk
Highlights and features
  • We are a family-run business with over 60 years of combined industry experience.
  • Our team provides transparent, honest solutions with no hidden fees.
  • We serve Ipswich, Kesgrave, Woodbridge, and surrounding Suffolk areas promptly.
  • Our engineers adhere to strict professional standards and continuous training.
  • We guarantee customer satisfaction with clear communication and quality workmanship.
Payment methods
  • Credit cards
  • Debit cards
What people say
Prompt service Professional work Reliable solutions Highly recommend Stress-free experience
Website
Services
Plumbing Services
We offer comprehensive plumbing solutions for residential and commercial properties. Our services include pipe repairs, installations, and maintenance. Our engineers ensure durable, code-compliant workmanship tailored to your needs.
Boiler Servicing
Regular boiler servicing ensures efficiency and longevity. Our engineers perform safety checks, clean components, and optimise performance. We follow manufacturer guidelines to maintain warranties and safety standards.
Water Leak Repairs
Our advanced leak detection technology identifies and fixes hidden leaks. We minimise property damage with swift, precise repairs. Services cover both domestic and commercial plumbing systems.
Emergency Boiler Breakdowns
We provide 24/7 emergency boiler repair services. Our rapid response team resolves breakdowns promptly to restore heating and hot water. Available for urgent call-outs across Suffolk.
Drainage
We unclog and maintain drainage systems using high-pressure jetting and CCTV surveys. Our services prevent blockages and ensure compliance with local regulations for residential and commercial properties.
Questions
What areas do you cover?
We serve Ipswich, Kesgrave, Woodbridge, Martlesham, Felixstowe, Shotley, and surrounding Suffolk areas.
Do you offer emergency boiler repairs?
Yes, we provide 24/7 emergency boiler breakdown services for urgent heating issues.
How experienced is your team?
Our engineers have over 60 years of combined experience in plumbing and heating systems.
What sets you apart from competitors?
We combine transparent pricing, honest advice, and adherence to high professional standards with exceptional customer care.
Reviews (14)
Byron Pull
Oct 30, 2024 Report
Another plumber had attempted to solve a heating issue, and totally failed. I searched round and found Smart Aim. They are certified by a recognised body, and also by Suffolk Trading standards. This is exactly the assurance that I required given the bodge job of the previous plumbers. The heating system was reviewed, a plan put in place, and the issue solved. Whilst it took three visits, this was in the main due to the paucity of the previous plumbers "corrective work." The Smart Aim recommendations, were logically explained, estimated, and actioned. Heating now fully operational and working efficiently.
Rebecca Toloui
Oct 26, 2024 Report
First class service and customer care. Cannot recommend highly enough. Arrived on time, communication brilliant. Thank you.
Katie
Oct 14, 2024 Report
Excellent company. Communicated the issues we had well and outlined options. We received a quote really quickly and we were able to get the work done within a couple of weeks. The two guys that we had in the house were really polite and respectful. I have already recommended the company to friends. Would highly recommend.
Kevin Quinton
Jul 02, 2024 Report
Complete bathroom refurbishment done with extreme care and to an excellent standard. Very polite tradesmen ( especially Wayne). Clean and tidy and completed on time.
Maria Adams
May 17, 2024 Report
Smart Aim have carried out work for us twice now, most recently to change our old radiators to new ones. Very pleased with the professionalism of all the staff and with the work carried out, the team on the day were very efficient and polite.
Emma Graham
Jan 07, 2024 Report
We have been using Smart Aim for several years for boiler service, installations and plumbing issues. Always had a good service, polite, tidy and always so helpful, fantastic in an emergency too. Thank you for a great service.
Millie Curtis
Dec 15, 2023 Report
It has been an absolute pleasure to have Smart AIM Solutions round to work on our boiler and help with our water pipes. We are over the moon with the result and quality of their work and would not go anywhere else. No job seems to be too complex and they always deliver a high quality finish ensuring great peace of mind. Thanks again for excellent and friendly service, also appreciate them always leaving our house if anything more tidy than it was before! A big thank you to all of you at Smart AIM solutions.
Andrew King
Aug 10, 2023 Report
We can't recommend Smart AIM Solutions highly enough. We've used Smart AIM Solutions for all our plumbing and heating needs and find them to be a fantastic team who provide a brilliant service. They've installed our ensuite to a very high standard and for the last 4 years looked after our boiler and heating, keeping our struggling boiler going. They're extremely friendly, very responsive in an emergency, high quality; all at reasonable rates.
Becky McCarthy
Jun 12, 2023 Report
Always a great service from Smart Aim. One of the few plumbers who is able to service our electric boiler. They always explain the options clearly, they never pressure you into an expensive cost option and are really friendly and professional. A pleasure to deal with and I always recommend them to friends.
Alison Pearson Ali
May 28, 2023 Report
Ross and Rob came to the rescue when our boiler packed up this Thursday morning. My husband spoke to them and they arrived at 5.30pm that evening. They found the problem quickly and thankfully had a replacement heating pump in the van. They were very efficient, got the job finished quickly and were polite and knowledgeable. I would 100% recommend their services. We live in Woodbridge and although very busy, they fitted us in. It's a 10 from me. Thanks again guys, Alison.
Mark Fotheringham
May 14, 2023 Report
A family run heating and plumbing business offering qualified technicians specialising in all types of heating and plumbing applications. Servicing and installation of gas and oil installations and a reasonable price.
Beverley Coleman
Mar 28, 2023 Report
Same day service, fixed problem and advised solution for low water pressure from hot tap. Courteous and very pleasant staff.
Scott Lyrick
Jan 24, 2022 Report
Smart AIM Solutions Ltd are the only company I trust with my plumbing and heating needs. I had a heating issue this week and after speaking with with Smart AIM, one of their professional engineers was at the property early morning, diagnosed the fault and had me up and running in no time. I also recently used Ross and the team to replace my oil tank which was executed with skill. I highly recommend Smart AIM for their quality work product and transparent communication.
Pauline Henry
Sep 03, 2021 Report
Smart AIM Solutions provided a really good service They were responsive efficient and very helpful to deal with. I would strongly recommend them and will most definitely use them for any future plumbing or heating work in our home.