Business Details
9 Years
experience
Emergency
services
Trusted Home Care Services in London
PrimeCarers was founded to address the challenges families face in securing reliable, compassionate care for their loved ones. Our platform connects clients directly with vetted private carers, eliminating the inefficiencies of traditional agencies. We prioritise rigorous background checks, including enhanced DBS certification and professional interviews, to ensure every carer meets our high standards. Our team handles all administrative tasks, from payroll to insurance, allowing clients to focus on building meaningful relationships with their chosen carers. With over 3,500 vetted professionals and 1 million hours of care delivered, we combine technological innovation with human expertise to provide tailored care solutions.Our commitment to transparency ensures clients pay lower fees while carers earn fair wages. Headquartered in London, we serve clients nationwide, offering hourly, live-in, and respite care options. Our AI-driven matching system simplifies the search for skilled carers specialising in dementia care, personal care, and more. By prioritising continuity and choice, we empower clients to maintain independence in their homes while receiving exceptional care. Our leadership team, including founder James Bowdler and experienced care professionals, brings decades of industry expertise to every client interaction. Through continuous improvement and client feedback, we remain dedicated to redefining home care standards across the UK.
Services
Live-in Care
Hourly Care
Respite Care
Dementia Care
Personal Care
Details
- Year established: 2017
Highlights and features
- Live-in Care
- Overnight Care
- Hourly Care
- Home Care
- Private Carers
- Companionship Care
- Elderly Care
- Dementia Care
- Personal Care
What people say
Lovely lady
Highly skilled
Adapt to situations
Automatic welcome
Hearing laughter
Services
Live-in Care
Live-in care provides continuous support from professional carers residing with clients in their homes. Ideal for those requiring 24/7 assistance due to complex medical conditions or dementia. Our carers receive enhanced DBS checks and undergo rigorous interviews to ensure quality care. This service promotes independence while maintaining familiar surroundings for improved wellbeing.
Hourly Care
Hourly care delivers scheduled visits from qualified carers for specific assistance needs. Services include personal care, medication management, and meal preparation. Our AI Matchmaker connects clients with local carers based on skill requirements. Flexible booking options allow tailored support while maintaining client autonomy in their home environment.
Dementia Care
Specialist dementia care services focus on creating stable routines in familiar environments. Our carers receive specific training in cognitive support techniques. Services include memory stimulation activities, medication management, and behavioural support. The continuity of working with the same carer helps reduce confusion and anxiety for individuals with dementia.
Respite Care
Respite care offers temporary support for primary caregivers needing rest periods. Our platform connects families with experienced carers for short-term arrangements. This service maintains care continuity while providing essential relief for family caregivers. Available for durations ranging from single days to extended breaks.
Personal Care
Personal care services assist with essential daily activities including bathing, dressing, and mobility support. Our carers receive specific training in dignity-preserving assistance techniques. Services are tailored to individual needs while promoting maximum independence. Available as standalone support or combined with other care packages.
People
James Bowdler
Founder & Director
James founded PrimeCarers after personal experience with inadequate agency care for his grandfather. With over a decade in healthcare innovation, he has guided thousands to find suitable carers while developing the platform's AI matching system to improve care accessibility across the UK.
Annette
Head of Carer Relations
Annette oversees carer vetting processes and professional development programs. Her 15 years in care sector recruitment ensure all carers meet PrimeCarers' rigorous standards through enhanced DBS checks and technical interviews while maintaining compassionate service delivery.
Charlotte
Senior Account Manager
Charlotte manages client relationships and service customisation. With specialist knowledge in elderly care requirements, she ensures clients receive appropriate carer matches while coordinating administrative support for seamless care arrangements.
Stewart
Head of Development
Stewart leads platform innovation and technical improvements. His expertise in healthcare technology drives continuous enhancement of the AI Matchmaker system and user interface to improve accessibility and efficiency for both clients and carers.
Phil
Full-Stack Developer
Phil implements technical solutions for platform functionality. His work maintains secure systems for carer vetting, client-carer communication, and automated administrative processes that reduce costs while improving service reliability.
Questions
How does PrimeCarers vet carers?
We conduct enhanced DBS checks, full ID verification via Yoti, and professional interviews assessing technical skills and compassion.
What care types are available?
We offer hourly, live-in, respite, dementia, and personal care services with specialist carers across the UK.
How much does care cost?
Clients save 30-50% compared to agencies through our direct connection model with transparent pricing.
Can I choose my carer?
Yes, browse profiles and select preferred carers or use our AI Matchmaker for tailored recommendations.
Is PrimeCarers regulated by CQC?
As an introductory service, we're not CQC-regulated but comply with Care Inspectorate standards across the UK.
What if no local carers are available?
Our team will help find suitable candidates from nearby areas or suggest alternative care solutions.
Reviews (4)
Darren Mathurin
Oct 20, 2023
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We greatly appreciated the assistance from Prime Carers; their platform was user-friendly and straightforward. Charlotte guided us through the process of finding an excellent caregiver for Mum. We wholeheartedly recommend Prime Carers to anyone in search of a caregiver.
Jake Collier
Sep 15, 2023
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Our experience with PrimeCarers has been positive as they've demonstrated reliability and provided strong support throughout the process of finding a suitable caregiver for our Mum.
Carol Hadman
Jun 11, 2023
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Primecarers' dedication to finding the best care plan for my husband has been tremendous and has resulted in a positive outcome. I am thoroughly impressed and satisfied with the personalized and caring service they provided.
Laura Cherrington
May 16, 2023
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Prime Carers were excellent, making it easy to arrange emergency coverage for my mum. They connected us with Sarah O, who was truly fantastic and went above and beyond in providing assistance. I highly recommend their service.