Business Details
Your Trusted Knowledge Management Software Partner
KPS - Knowledge Powered Solutions (KPSOL) has been at the forefront of delivering innovative knowledge management solutions since our inception. Our mission is to empower organisations with tools that enhance productivity, improve customer service, and drive operational efficiency by making knowledge accessible and shareable. We specialise exclusively in knowledge management, ensuring our solutions are tailored to meet the unique needs of each client. Our team works closely with businesses from deployment to integration, providing continuous support and expertise. With a focus on continuous innovation, we regularly update our software to align with evolving industry demands. Our Universal Knowledge platform centralises information across contact centres, service desks, and self-service platforms, integrating seamlessly with CRM and ITSM systems. We pride ourselves on delivering rapid deployments, often within days, supported by comprehensive APIs and flexible cloud or local system options. Our clients benefit from reduced training times, improved first-call resolution rates, and enhanced employee productivity. We are committed to skills transfer, ensuring our clients become experts in their own systems. Backed by a dedicated support team and a proven track record of success across industries, we are trusted by organisations worldwide to optimise their knowledge-sharing processes.
Services
Knowledge Management Software
Consultation
Configuration
Training
Support Services
Deployment Solutions
Content Management
Reporting Tools
Multilingual Support
API Integration
Highlights and features
- We specialise solely in knowledge management, ensuring tailored, high-performance solutions.
- Our deployment process includes comprehensive support from setup to integration.
- We offer continuous software innovation aligned with evolving client needs.
- Our platform integrates seamlessly with CRM, ITSM, and intranet systems.
- We provide rapid deployments with cloud or local system options.
What people say
Dramatically reduced training time
Improved first-call resolution rates
Seamless integration capabilities
Rapid deployment process
Excellent support team
Services
Knowledge Management Software
Our Universal Knowledge platform centralises information for contact centres, service desks, and self-service portals. It features intuitive content creation tools, natural language search, and omnichannel content management. Users benefit from decision trees, customisable templates, and advanced access controls, ensuring secure, role-based information sharing across organisations.
Consultation
We provide tailored consultation to align knowledge management systems with organisational goals. Our experts conduct workshops to identify challenges, design workflows, and configure solutions. This includes taxonomy setup, automated alerts, and interface customisation to ensure seamless adoption and long-term success.
Training
Our training programs equip teams with expertise to manage knowledge systems effectively. From end-users to administrators, we deliver role-specific sessions and bespoke training materials. A 'train the trainer' approach ensures ongoing internal capability development post-implementation.
Support Services
24/7 access to technical resources via our hosted knowledge base, complemented by email and phone support during business hours. Our team resolves queries promptly, with solutions documented for future reference. SLAs ensure timely assistance for critical issues.
Deployment Solutions
We facilitate rapid deployments within days, offering cloud or on-premise options. Our process includes integration with existing systems via APIs, taxonomy design, and workflow configuration. Post-implementation support ensures smooth transition and user adoption.
Questions
What industries do KPSOL's solutions cater to?
Our knowledge management software serves contact centres, IT service management, healthcare, retail, manufacturing, and public sector organisations globally.
Can the software integrate with existing systems?
Yes, our platform integrates seamlessly with CRM, ITSM, and intranet systems via comprehensive APIs for unified knowledge access.
What support options are available?
We offer 24/7 access to technical resources, email support, and phone assistance during UK business hours with defined SLAs.
Is the software customisable to specific business needs?
Our platform offers extensive configuration options including taxonomy setup, interface customisation, and workflow automation.
How long does implementation typically take?
Deployments are completed in days, not months, with cloud or local system options and minimal training requirements.
What pricing models are available?
We offer annual subscription plans starting at £10 per user, including software licence, hosting, and support.