Business Details
20 Years
experience
Emergency
services
Award-Winning IT Support & Cybersecurity Solutions
Established in 2006, ITC Service has grown from a small workshop operation to a leading IT support provider serving businesses across the UK. Our mission focuses on empowering organisations through technology while maintaining a client-centric approach that prioritises transparency and reliability. With a team of over 60 professionals and 18 years of industry experience, we specialise in delivering tailored IT solutions that align with each client's unique requirements. Our commitment to excellence is demonstrated through a 98% client retention rate and a 90+ Net Promoter Score, reflecting our dedication to exceptional service delivery. We maintain rigorous quality standards through triple ISO accreditation (9001, 27001, and 22301), ensuring robust security frameworks and operational resilience. Our technical expertise spans hardware supply, cloud migration, cybersecurity solutions, and proactive monitoring systems that keep businesses running smoothly. As an environmentally conscious organisation, we implement sustainable practices including a 100% electric vehicle fleet and 46kW solar array installations. Our customer care system ensures clients connect with the right engineer every time, supported by an average 10-second call response time. With over 500 clients nationwide, we combine technical proficiency with a personal touch to deliver technology solutions that drive business success.
Services
IT Support
Cyber Security
Cloud Services
Hardware Supply
Proactive Monitoring
Communications Solutions
Connectivity Management
Microsoft 365 Integration
Hardware Recycling
Business Mobile Contracts
Served areas
- Newcastle, Newcastle upon Tyne, Sunderland, Northumberland, North East
Details
- Year established: 2006
- Employees: 45
Highlights and features
- Microsoft Gold Partner
Associations and certifications
- Microsoft Gold Partner
Payment methods
- Financing available
What people say
Outstanding IT support
Highly recommended
Exceptional service desk
Proactive security measures
Sustainability focus
Services
IT Support
Our IT support services provide comprehensive technology management for businesses of all sizes. Specialising in proactive maintenance and rapid issue resolution, we ensure minimal downtime through our 24/7 monitoring systems. Our certified engineers deliver tailored solutions that align with specific business requirements, supported by a dedicated service desk with 98% client satisfaction.
Cyber Security
Our cybersecurity solutions protect businesses from digital threats through advanced security frameworks. Implementing ISO 27001-certified protocols, we offer threat detection, vulnerability assessments, and security scoring methodologies. Our proactive approach ensures data integrity while maintaining compliance with industry-specific regulations and standards.
Cloud Services
We specialise in cloud infrastructure migration and management solutions. Our services enable seamless transition to modern cloud environments while optimising existing systems. Backed by ISO 22301 business continuity standards, we ensure secure data storage, scalable resources, and uninterrupted access to critical business applications.
Hardware Supply
Our hardware supply services simplify technology acquisition for businesses. We provide energy-efficient equipment solutions with sustainability considerations, including recycling programs for outdated technology. Our dedicated workshop ensures proper setup and integration with existing systems, minimising operational disruption during implementation.
Proactive Monitoring
Our proactive monitoring services utilise advanced tools to maintain system integrity. Continuously tracking network performance and security metrics, we identify potential issues before they impact operations. This preventative approach ensures 99.9% uptime reliability and immediate response to emerging technical challenges.
People
Christopher Potts
Founder & Director
Founder of ITC Service with 18 years' experience in IT solutions. Passionate about sustainability and problem-solving, he leads strategic direction while maintaining operational oversight. Committed to delivering client-focused technology solutions.
Louise Potts
Finance Director
Responsible for financial strategy and cultural leadership at ITC Service. With extensive experience in business operations, she ensures financial stability while fostering a positive organisational culture through strategic planning initiatives.
Robin Weston
Chief Revenue Officer
Driving revenue growth and sales strategy at ITC Service. With a background in commercial operations, he aligns departmental efforts to expand market reach while maintaining focus on client satisfaction and service excellence.
Godfrey Armstrong
Service Desk Manager
Overseeing technical support operations with expertise in service delivery. Responsible for maintaining high customer satisfaction standards through effective team leadership and implementation of ISO-certified service protocols.
Connor Thomas
Marketing Manager
Leading brand development and marketing strategy at ITC Service. Specialising in digital communications, he manages campaigns that highlight the company's technical expertise and sustainability initiatives to target audiences.
Questions
What ISO accreditations does ITC Service hold?
We maintain triple ISO certification: ISO 9001 for quality management, ISO 27001 for information security, and ISO 22301 for business continuity management systems.
Do you provide nationwide IT support?
Yes, we deliver managed technology services across the UK with a 98% client retention rate and 500+ business partnerships nationwide.
How do you ensure service reliability?
Our proactive monitoring systems track 99.9% of network activity with 24/7 support desk availability and average 10-second call response times for urgent issues.
What sustainability initiatives do you implement?
We operate a 100% electric vehicle fleet, maintain 46kW solar arrays at our facilities, and offer hardware recycling programs for environmentally responsible technology management.
How do you handle cybersecurity threats?
Our ISO 27001-certified security framework includes threat detection, vulnerability assessments, and proactive security scoring methodologies to protect client data and systems.
What support options are available?
We offer 24/7 technical assistance through our service desk, on-site engineer visits, remote diagnostics, and proactive system monitoring to ensure comprehensive IT coverage.
Reviews (8)
Adam Huntley
Dec 14, 2021
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We had been with our previous provider for 15 years, changing was a daunting prospect. ITC however were a breath of fresh air in their approach, extremely helpful throughout the changeover and to say they are proactive is an understatement. Response times are good, technically they have provided answers to all our challenges. We would highly recommend their services
Mark
Dec 14, 2021
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Our previous experience with IT support from external companies had been nothing short of disastrous. When approached by Peter Anderson from ITC we were again a little hesitant that they would just be another IT company full of false promises how very wrong we were. From the day ITC took over our IT support it has run 99% of the time without any issue, and those small issues we have had have been dealt with quickly and efficiently. It goes without saying that this, in turn, has kept staff productive and we just wish we had moved to them sooner.
Trudi
Dec 14, 2021
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ITC are friendly, very knowledgeable and always willing to go the extra mile to help us. Changing to ITC for our IT support has been one of the best decisions Ive made this year!
Jim Mullen
Dec 14, 2021
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Having been let down by previous IT companies in terms of response times, reliability and technical abilities we have found ITC Service to provide a service second to none. Engineers are friendly, approachable, have the IT knowledge and are more importantly responsive to any issues we do have.
Pam Lewin
Dec 14, 2021
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ITC have provided an outstanding level of IT service and support to our business from day one. This has given us confidence that all of our IT requirements are under control and supported without interruption or concern, this has allowed us the freedom to grow and expand our business needs as required. Thank you to all at ITC for your continued support
John Short
Jan 18, 2020
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The list is endless from providing and managing servers, networking , software support, virus control the list goes on. Introduced to the company more than 10 years ago. I retired 7 years ago but they are still there managing the IT.... oh did I mention great owners and management team
Lauren Stobbs
Sep 20, 2019
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Excellent IT company, we have our IT and VoIP phones with ITC and the service is second to none. Hands down better than all competitors. Highly recommended.
Karl Sharpe
Sep 02, 2019
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Friendly and professional response. Have the patience of Jobe when dealing with semi IT literate clients