Business Details
12 Years
experience
Private Healthcare Services in Ashford & Hatfield
One Healthcare was established in July 2014 to develop and operate modern private hospital facilities. We opened our first hospital, One Ashford, in March 2016, followed by One Hatfield in December 2017. In September 2023, we were acquired by the Phoenix Hospital Group, expanding our network to include state-of-the-art facilities in Central London and Essex. Our mission is to provide exceptional care delivered by leading consultants in well-equipped, patient-focused environments. With over 25 years of collective experience in healthcare management, our team ensures operational excellence across both hospitals. We prioritise patient safety, comfort, and satisfaction through experienced nursing teams and rigorous clinical governance frameworks. Our hospitals feature advanced diagnostic imaging, laminar flow theatres, and comprehensive rehabilitation services. We maintain strong partnerships with consultants and adhere to strict regulatory standards set by the Care Quality Commission. Our commitment to continuous improvement is demonstrated through regular audits, staff training, and patient feedback mechanisms. As part of the Phoenix Hospital Group, we combine local expertise with national resources to deliver high-quality private healthcare solutions.
Services
Cardiology
Cosmetic Surgery
Dermatology
ENT
Gastroenterology
General Surgery
Gynaecology
Orthopaedics
Private GP
Urology
Served areas
- Hatfield, St. Albans, Stevenage, Watford, North London
Details
- Year established: 2014
Highlights and features
- 10 Consulting rooms
- 13 bedrooms for day care patients
- MRI, CT, X-ray and ultrasound
- Extended Recovery Unit
- 3 treatment suites including endoscopy
- 3 Operating theatre suites
- 18 ensuite bedrooms
Associations and certifications
- National Joint Registry
- Care Quality Commission
What people say
Awarded by National Joint Registry
5-star hygiene rating
Modern equipment
Experienced consultants
Rapid diagnostics
Services
Private GP Services
Our private GP service provides comprehensive healthcare assessments and specialist referrals. Patients can access same or next day appointments with experienced general practitioners across our network. The service includes executive health assessments, paediatric care, and chronic condition management, supported by rapid diagnostic capabilities and specialist consultant networks.
Orthopaedic Surgery
We offer specialist orthopaedic treatments for foot, ankle, hand, wrist, hip, knee, shoulder, and spinal conditions. Our consultants perform joint replacements, sports injury repairs, and complex reconstructions using advanced surgical techniques. Patients benefit from pre-operative assessments, laminar flow theatres, and post-operative rehabilitation physiotherapy services.
Diagnostic Imaging
Our imaging suites provide MRI, CT, X-ray, and ultrasound diagnostics with rapid access for self-referring patients. The service includes cardiac MRI scans, musculoskeletal imaging, and specialist radiology reporting. We offer same-day appointments and immediate consultant review of abnormal findings.
Cosmetic Surgery
We deliver consultant-led cosmetic surgery including breast augmentation, liposuction, rhinoplasty, and abdominoplasty. The service features pre-operative consultations with plastic surgeons, dedicated recovery suites, and post-operative follow-up care. Patients receive detailed treatment plans outlining risks, benefits, and expected outcomes.
Pain Management
Our pain management service treats chronic conditions through epidural anaesthetics, nerve blocks, and physiotherapy. Specialist consultants address fibromyalgia, sports injuries, and post-surgical pain using multidisciplinary approaches. The service includes personalised treatment plans combining medication, physical therapy, and lifestyle modifications.
People
Andrew Barker
Chief Executive Officer
With 25 years healthcare management experience, Andrew leads our strategic development. He previously spent 11 years at London Clinic and has overseen Phoenix Hospital Group's expansion since 2013. His expertise includes operational management and consultant engagement.
Dr Steve Luttrell
Group Medical Director
Dr Luttrell brings extensive clinical leadership experience from BMI Healthcare and BUPA. As Responsible Officer, he oversees medical governance and consultant appraisals across our network. His clinical background includes general medicine and geriatrics.
Brenda Corby
Group Clinical Director
A registered nurse with 35 years healthcare experience, Brenda directs clinical quality and governance. She previously held senior NHS roles and specialises in regulatory compliance and patient safety frameworks implementation.
Natasha Browne
Hospital Director One Hatfield
Natasha manages One Hatfield Hospital's operations with a focus on patient safety. She previously led CQC improvement programmes at Spire Healthcare and specialises in commercial development and clinical governance.
Jo Nolan
Hospital Director One Ashford
Jo brings comprehensive private and NHS healthcare experience to One Ashford Hospital. A local resident, she combines operational management expertise with deep understanding of regional healthcare needs and service delivery.
Questions
What specialist services do you offer?
We provide cardiology, orthopaedics, cosmetic surgery, diagnostics, and over 30 other specialties with consultant-led care across both hospitals.
How can I make an appointment?
Contact either hospital directly via phone or complete our online enquiry form for specialist consultations or diagnostic scans.
Do you accept insurance patients?
Yes, we work with all major private medical insurers and offer self-funding options with flexible payment plans.
Are your hospitals CQC registered?
Both hospitals are registered with the Care Quality Commission and maintain regular inspection readiness through internal audits.
What diagnostic facilities are available?
We have MRI, CT, X-ray, ultrasound, and endoscopy suites with rapid access for both insured and self-paying patients.
How do you ensure patient safety?
We implement laminar flow theatres, systems-based incident investigations, and regular clinical governance reviews to maintain high safety standards.
Videos
Reviews (8)
Angela Perrin
Jul 20, 2021
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Would like to thank Saul Stern for always being able to release the pain I suffer in my neck. I have been to may Physios over the years with this problem but nobody has ever been able to release the stiffness of the joints nor the tightness of the muscles like Saul can. One Hatfield Hospital are very lucky to have such a great Physio therapist.
Alexander Scheskinner
Jul 20, 2021
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I would like to thank all of the staff from One Hatfield Hospital for the excellent care that I have received during my visit and my recovery. Everyone involved did an excellent job, and I cannot simply express my gratitude. I would like to spotlight my physiotherapist, Saul for his friendly service in helping me regain my strength and movement of my arm. He was very professional and efficient in his job.
I would also like to thank Dr Sharma and his team for operating in me. They have preformed an excellent surgery again and I am sure that I am in experienced hands.
Again, many thanks for all staff for this unique, professional experience for which I have never felt in another hospital. Many thanks!
I would also like to thank Dr Sharma and his team for operating in me. They have preformed an excellent surgery again and I am sure that I am in experienced hands.
Again, many thanks for all staff for this unique, professional experience for which I have never felt in another hospital. Many thanks!
Paul Elkington
Jul 20, 2021
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I was the second operation in this hospital, great service, freindly staff, amazing food followed by tentative and efficent follow up care.
Philomena Loftus
Jul 20, 2021
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In May 2019, I had a full left hip replacement, I was overwhelmed by the kindness and care I received during my stay at the hospital. The staff, including the Nurses, My Surgeon and the catering staff were all excellent as were the food and surroundings. I would also like to thank Radhika Patel my physiotherapist for her support and encouragement.
Natalie Parker
Jul 20, 2021
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Just returned from an overnight visit at One Hatfield. My stay was excellent, all the staff on the ward were attentive and caring. Special thanks to Harley, Deanne Jahrel and Sharon who looked after me. Very clean, big rooms and the food was great too!
Jacob Zuma
Jul 20, 2021
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Came here today for occipital nerve blocks. Experience was amazing and they take safety extremely serious. Very pleased with the service, and the food and latte were yummy. I had a private room with a TV, yes you heard me right. The staff are friendly and down to earth, thank you goes a long way. Be kind to them and they will treat you like a king/queen.
Janis Mulhall
Jul 12, 2021
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I have had many procedures over the last few years in private and nhs hospitals, this hospital is by far a cut above the rest, from its friendly staff to the great menu nothing is too much trouble. The hospital inside is immaculately clean
Katie Fraser
Feb 15, 2021
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Had to have a heart monitor fitted for a week. Technician was so empathetic and understanding, good staff and helpful. Was there with no one around at 6.30 at night so got seen quickly and efficiently.