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Business Details
12 Years
experience
Private Healthcare Services in Ashford & Hatfield
One Healthcare was established in July 2014 to develop and operate modern private hospital facilities. We opened our first hospital, One Ashford, in March 2016, followed by One Hatfield in December 2017. In September 2023, we were acquired by the Phoenix Hospital Group, expanding our network to include state-of-the-art facilities in Central London and Essex. Our mission is to provide exceptional care delivered by leading consultants in well-equipped, patient-focused environments. With over 25 years of collective experience in healthcare management, our team ensures operational excellence across both hospitals. We prioritise patient safety, comfort, and satisfaction through experienced nursing teams and rigorous clinical governance frameworks.

Our hospitals feature advanced diagnostic imaging, laminar flow theatres, and comprehensive rehabilitation services. We maintain strong partnerships with consultants and adhere to strict regulatory standards set by the Care Quality Commission. Our commitment to continuous improvement is demonstrated through regular audits, staff training, and patient feedback mechanisms. As part of the Phoenix Hospital Group, we combine local expertise with national resources to deliver high-quality private healthcare solutions.
Services
Cardiology Cosmetic Surgery Dermatology ENT Gastroenterology General Surgery Gynaecology Orthopaedics Private GP Urology
Served areas
  • Ashford, Folkestone, Dover, Maidstone, Canterbury
Details
  • Year established: 2014
Highlights and features
  • 7 outpatient consulting rooms
  • 9 beds for day case patients
  • 2 laminar flow theatres
  • 3 outpatient treatment rooms
  • MRI and diagnostic imaging suites
  • 20 en-suite bedrooms for overnight patients
  • Endoscopy suite
Associations and certifications
  • Rated Good by the CQC
What people say
Awarded by National Joint Registry 5-star hygiene rating Modern equipment Experienced consultants Rapid diagnostics
Services
Private GP Services
Our private GP service provides comprehensive healthcare assessments and specialist referrals. Patients can access same or next day appointments with experienced general practitioners across our network. The service includes executive health assessments, paediatric care, and chronic condition management, supported by rapid diagnostic capabilities and specialist consultant networks.
Orthopaedic Surgery
We offer specialist orthopaedic treatments for foot, ankle, hand, wrist, hip, knee, shoulder, and spinal conditions. Our consultants perform joint replacements, sports injury repairs, and complex reconstructions using advanced surgical techniques. Patients benefit from pre-operative assessments, laminar flow theatres, and post-operative rehabilitation physiotherapy services.
Diagnostic Imaging
Our imaging suites provide MRI, CT, X-ray, and ultrasound diagnostics with rapid access for self-referring patients. The service includes cardiac MRI scans, musculoskeletal imaging, and specialist radiology reporting. We offer same-day appointments and immediate consultant review of abnormal findings.
Cosmetic Surgery
We deliver consultant-led cosmetic surgery including breast augmentation, liposuction, rhinoplasty, and abdominoplasty. The service features pre-operative consultations with plastic surgeons, dedicated recovery suites, and post-operative follow-up care. Patients receive detailed treatment plans outlining risks, benefits, and expected outcomes.
Pain Management
Our pain management service treats chronic conditions through epidural anaesthetics, nerve blocks, and physiotherapy. Specialist consultants address fibromyalgia, sports injuries, and post-surgical pain using multidisciplinary approaches. The service includes personalised treatment plans combining medication, physical therapy, and lifestyle modifications.
People
Andrew Barker
Chief Executive Officer
With 25 years healthcare management experience, Andrew leads our strategic development. He previously spent 11 years at London Clinic and has overseen Phoenix Hospital Group's expansion since 2013. His expertise includes operational management and consultant engagement.
Dr Steve Luttrell
Group Medical Director
Dr Luttrell brings extensive clinical leadership experience from BMI Healthcare and BUPA. As Responsible Officer, he oversees medical governance and consultant appraisals across our network. His clinical background includes general medicine and geriatrics.
Brenda Corby
Group Clinical Director
A registered nurse with 35 years healthcare experience, Brenda directs clinical quality and governance. She previously held senior NHS roles and specialises in regulatory compliance and patient safety frameworks implementation.
Natasha Browne
Hospital Director One Hatfield
Natasha manages One Hatfield Hospital's operations with a focus on patient safety. She previously led CQC improvement programmes at Spire Healthcare and specialises in commercial development and clinical governance.
Jo Nolan
Hospital Director One Ashford
Jo brings comprehensive private and NHS healthcare experience to One Ashford Hospital. A local resident, she combines operational management expertise with deep understanding of regional healthcare needs and service delivery.
Questions
What specialist services do you offer?
We provide cardiology, orthopaedics, cosmetic surgery, diagnostics, and over 30 other specialties with consultant-led care across both hospitals.
How can I make an appointment?
Contact either hospital directly via phone or complete our online enquiry form for specialist consultations or diagnostic scans.
Do you accept insurance patients?
Yes, we work with all major private medical insurers and offer self-funding options with flexible payment plans.
Are your hospitals CQC registered?
Both hospitals are registered with the Care Quality Commission and maintain regular inspection readiness through internal audits.
What diagnostic facilities are available?
We have MRI, CT, X-ray, ultrasound, and endoscopy suites with rapid access for both insured and self-paying patients.
How do you ensure patient safety?
We implement laminar flow theatres, systems-based incident investigations, and regular clinical governance reviews to maintain high safety standards.
Videos
Reviews (3)
Vicky Makin
Jul 20, 2021 Report
I've just returned home after a 1 night stay at this hospital and I couldnt recommend it more. From Ian the porter who showed us to our room with a great sense of humour, the wonderful nurses especially Cris and the nurse working with her (I was a bit out of it and forgot her name - sorry!) To my anaesthetist, Anna in theatre, the nurse who looked after me in recovery and of course my great doctor!

Every staff member I met was unfailingly polite, kind, were happy to have a laugh and a joke while still being completely professional. I was very very nervous having never been in hospital for an operation before and I was totally relaxed for it all thanks to the amazing staff. Cris also went above and beyond to make sure I could get discharged as early as possible so thank you to her. I wouldnt hesitate to recommend this hospital to friends and family and would hope I can come back here if I ever need to.Vicky Makin
1 отзив
преди година
I've just returned home after a 1 night stay at this hospital and I couldnt recommend it more.

From Ian the porter who showed us to our room with a great sense of humour, the wonderful nurses especially Cris and the nurse working with her (I was a bit out of it and forgot her name - sorry!) To my anaesthetist, Anna in theatre, the nurse who looked after me in recovery and of course my great doctor! Every staff member I met was unfailingly polite, kind, were happy to have a laugh and a joke while still being completely professional.

I was very very nervous having never been in hospital for an operation before and I was totally relaxed for it all thanks to the amazing staff. Cris also went above and beyond to make sure I could get discharged as early as possible so thank you to her. I wouldnt hesitate to recommend this hospital to friends and family and would hope I can come back here if I ever need to.
Julie Farrier
Jul 20, 2021 Report
Just returned home after surgery here. I want to thank everyone at the One Ashford hospital for the great care I received. Thank you so much
Lynnda Wise
Apr 16, 2021 Report
After initially being quite nervous about going into hospital, I was made to feel totally comfortable and at ease from all of the staff at One Ashford. My room was very spacious and modern, all of the nurses, anesthetists, my surgeon, on call doctors and the catering staff were all wonderful... Thank you all so much...