Business Details
Emergency
services
Your Home Away From Home in Gatwick
Established over 25 years ago, we specialise in providing high-quality short-term and extended-stay accommodation solutions across Surrey and surrounding areas. Our team combines extensive hospitality industry expertise with a commitment to exceptional customer service, offering fully furnished apartments tailored to diverse needs including business assignments, relocations, and insurance-related stays. With properties near Gatwick Airport and major transport links, we prioritise convenience, homely comfort, and cost-effectiveness compared to traditional hotels. Our services include utility-inclusive rentals, weekly housekeeping, and flexible terms to accommodate both individuals and families. We maintain strong partnerships to ensure availability across key locations such as Crawley, Redhill, and Horsham, while our dedicated support team assists with airport transfers, pet-friendly options, and customised relocation packages. Our reputation as a trusted provider is evidenced by long-term corporate partnerships and consistently positive client feedback.
Services
Serviced Apartments
Short-Term Rentals
Pet-Friendly Accommodations
Airport Transfers
Extended Stay Solutions
Highlights and features
- 25+ years' experience in hospitality and temporary accommodation
- Family and pet-friendly properties available across Surrey
- Emergency accommodation arranged outside office hours
- Corporate partnerships for business relocations and projects
- All-inclusive pricing with utilities and weekly cleaning
What people say
Wonderful services
Hassle-free stay
Pet-friendly options
Hygienic cleaning
Reliable support
Services
Serviced Apartments
Fully equipped apartments available for stays ranging from one week to multiple months. Properties include one or two bedrooms with en-suite facilities, fully fitted kitchens, and living areas. All units feature Freeview TV, complimentary internet, and weekly housekeeping. Ideal for business professionals, relocating families, or those requiring temporary housing due to insurance claims.
Short-Term Rentals
Flexible accommodation solutions for stays under six months. Properties maintain hotel-standard cleanliness while offering home comforts like cooking facilities and laundry access. Pricing includes utilities and council tax, with options for airport proximity and corporate invoicing. Particularly popular with international companies relocating staff to the Gatwick area.
Pet-Friendly Accommodations
Selected properties welcome pets with prior arrangement. Features include secure garden access and nearby green spaces. Cleaning protocols accommodate animal dander, with some apartments providing pet beds and feeding bowls. Requires advance notification during booking to ensure appropriate property allocation.
Airport Transfers
Complimentary airport meet-and-greet service for guests arriving at Gatwick Airport. Staff assist with luggage and transport directly to accommodation. Particularly beneficial for international visitors unfamiliar with local transport networks or those arriving with limited mobility or young children.
Extended Stay Solutions
Properties designed for stays exceeding three months. Includes additional storage, work-from-home setups with dedicated desks, and flexible check-out dates. Corporate clients receive consolidated billing while individual guests benefit from periodic linen changes and maintenance support throughout their stay.
People
Debbie
Hospitality Director
With over 30 years' experience in international hospitality, Debbie leads guest relations and property management. Her expertise spans luxury hotel operations in Europe and the UK, ensuring high service standards across all properties.
Phillip
Operations Manager
Bringing extensive hotel technology and systems management experience from across Europe, Phillip oversees operational efficiency and quality control for all serviced apartments.
Questions
What areas do you cover for serviced apartments?
We provide accommodation across Surrey and Sussex including Crawley, Gatwick, Redhill, Reigate, Horsham, Croydon, and Brighton with flexible location options through our partner network.
Can I bring pets to your properties?
Yes, we offer pet-friendly apartments with prior arrangement. Please specify the number and type of pets when making your enquiry to ensure suitable property allocation.
Do you offer emergency accommodation?
We provide urgent housing solutions outside office hours. Call our emergency number 01293 863868 and leave a message for immediate assistance with temporary stays.
What's included in your serviced apartments?
All properties include utilities, weekly cleaning, Freeview TV, complimentary internet, and fully equipped kitchens with cooking utensils and dining essentials.
How do corporate bookings work?
We invoice companies directly for business stays, with flexible terms for extended projects. Our team assists with airport transfers, multi-occupancy arrangements, and homesearch support for relocating employees.
What notice period is required for check-out?
Flexible departure dates are available with variable notice periods depending on property type. Discuss specific requirements during booking to ensure appropriate terms.
Reviews (2)
Client
Nov 04, 2020
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Thank you to Debbie and her team who made our stay easy. It was great to have so much space compared to the hotel I had been staying in. Also to be able to relax and watch television and cook our own meals.
Client
Nov 04, 2020
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We have been renting an apartment from Shortlets for our Summer and Christmas return trips to England for several years now. We knew we had found the right rental apartment the very first time we stayed. The apartment is really comfortable and has all the facilities we need for our extended stays. We always appreciate the welcome we receive on our return and Debbie has made us feel like it's our "second home" now. Thanks Debbie, Phillip, and team.