Business Details
18 Years
experience
Award-Winning Letting Agents in Glasgow
Western Lettings has been dedicated to transforming the rental experience in Glasgow since 2008. Our unwavering focus on property management and lettings has allowed us to cultivate a culture of continuous improvement, underpinned by our Platinum accreditation from Investors in People. We prioritise nurturing our team, ensuring they are equipped to deliver exceptional service to both landlords and tenants. Our commitment to transparency, compliance, and innovation has earned us multiple industry awards and the trust of our clients. By maintaining a singular focus on lettings, we invest deeply in technology and processes that streamline property management. Our team's expertise spans legal compliance, tenant relations, and maintenance, ensuring a seamless experience for all stakeholders. We guarantee prompt communication, with commitments to answer calls within six rings and respond to emails on the same day. Our client-centric approach includes financial safeguards, such as compensating landlords for errors and refunding fees for service lapses. With over 300 five-star reviews, we pride ourselves on making renting better through professionalism, accountability, and a relentless pursuit of excellence.
Services
Property Management
Lettings
Compliance Services
Tenant Referencing
Maintenance Coordination
Details
- Year established: 2008
- Employees: 4
Highlights and features
- Independent specialist agency
Associations and certifications
- The Property Ombudsman Service (TPOS)
- Landlord Accreditation Scotland (LAS)
- Scottish Associaltiohn of Landlords (SAL)
- Council of Letting Agents (CLA)
What people say
Friendly staff
Prompt resolution
Transparent process
Stress-free experience
Excellent communication
Services
Property Management
Our comprehensive property management service ensures landlords enjoy stress-free ownership. We handle compliance, maintenance, and tenant relations while providing regular updates. Our team's expertise in Scottish rental regulations protects your investment and maximises returns. With 15 years of local market knowledge, we maintain properties to the highest standards.
Lettings
We specialise in securing quality tenants through rigorous referencing and targeted marketing. Our process includes professional property photography, virtual tours, and 24/7 tenant support. Our 95% retention rate demonstrates our ability to match properties with reliable tenants. We handle viewings, applications, and lease agreements efficiently.
Compliance Services
We ensure full compliance with Scottish housing regulations, including gas safety, electrical checks, and energy performance standards. Our dedicated compliance manager maintains all certifications and conducts regular audits. This proactive approach protects landlords from legal risks while maintaining tenant safety and satisfaction.
Tenant Referencing
Our thorough referencing process uses Vouch's digital platform to verify tenant credentials. We assess affordability, rental history, and creditworthiness through secure smartphone submissions. This streamlined system reduces delays while maintaining rigorous standards, ensuring responsible tenants for our landlords' properties.
Maintenance Coordination
We manage all maintenance requests through a dedicated portal, with 24/7 emergency support for critical issues. Our qualified technicians handle everything from routine inspections to urgent repairs. Regular property check-ups and preventative maintenance help preserve asset value and tenant satisfaction.
People
Jack Gallagher
Director
With a background in IT and investment banking, Jack founded Western Lettings in 2008. He holds postgraduate degrees in nuclear physics and macroeconomics, driving technological innovation in property management.
Sandra Munro
Office Manager
Sandra oversees daily operations and client accounting while pursuing a BSc in Business & Finance. Her expertise in workflow management ensures efficient office operations and client satisfaction.
Caroline Baxter
Company Secretary
Former intensive care nurse Caroline leads training initiatives and sustainability efforts. She achieved carbon neutrality for the business in 2020, combining healthcare precision with property management excellence.
Matthew Mouat
Compliance Manager
With six years in lettings, Matthew manages property compliance and our electric vehicle fleet. His meticulous approach ensures all properties meet strict regulatory standards while maintaining operational efficiency.
Kirsty McMillan
Lettings Team Leader
Kirsty oversees letting operations with expertise from her International Events Management degree. She organises team logistics and client onboarding, ensuring smooth property management processes and tenant transitions.
Questions
What services does Western Lettings offer?
We specialise in property management, tenant placement, compliance services, and maintenance coordination for Glasgow landlords.
How much are your management fees?
Our fees are 10%+VAT of rent achieved (minimum £75+VAT) with a £400+VAT letting fee.
How do I apply for a rental property?
Apply online through our website, complete referencing via Vouch, and pay a £300 reservation deposit.
What compliance certifications do you handle?
We manage gas safety, electrical checks, energy performance certificates, and all required Scottish housing regulations.
How quickly do you respond to maintenance requests?
We address urgent issues immediately and non-urgent requests through our dedicated portal with 24/7 access.
What happens if you make a mistake?
We compensate landlords for financial losses and refund management fees for service failures like missed calls or delayed emails.
Reviews (14)
Amanda G.
Jul 15, 2026
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I am a single property landlord. Western Lettings became my property manager in 2023. 2 months later a damp issue was raised which quickly escalated into a major issue with the factoring company as to responsibility for a leaking pipe. Major repairs were needed, with the property being uninhabitable and rent lost for 14 months. It took until early 2026 to resolve with a successful claim recovering costs and rent through the factors insurance .
Western Lettings were outstanding in their service and management throughout this incredibly frustrating, stressful time. All the staff involved went above and beyond their duties: liaising with & managing all the different contractors involved, paying the resulting costs up front, chasing up evidence, intervening with the factoring company on my behalf and all the while keeping me updated with events. I cannot recommend them highly enough, not only for their service, but also for their commitment and support towards minor clients such as myself.
Western Lettings were outstanding in their service and management throughout this incredibly frustrating, stressful time. All the staff involved went above and beyond their duties: liaising with & managing all the different contractors involved, paying the resulting costs up front, chasing up evidence, intervening with the factoring company on my behalf and all the while keeping me updated with events. I cannot recommend them highly enough, not only for their service, but also for their commitment and support towards minor clients such as myself.
Kerry Lynch
Apr 30, 2026
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Western Lettings know what theyre doing, and if youre looking for a stress free renting experience, these are the guys you want to be dealing with. From having a first class website, to a great team, they take the anxiety out of renting and have your back along the way. Thanks Western Lettings!
Fraser F.
Apr 30, 2026
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I've been using Western Lettings to manage my rental property for a few years now and the service has been great. Communication is clear, they're quick to deal with any issues, and everything is handled in a professional but friendly way. They've taken a lot of the hassle out of being a landlord and I'm confident the property is in good hands. Would happily recommend them to others.
Catherine Macleod
May 26, 2025
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Professional, efficient and very helpful at all times.
Made being an absent landlord stress free and property was well maintained and handed back to us the way wed left it. Much appreciated. The entire team are to be commended for the service but special mention must be made of Lucas, our property manager. Communication with him was a pleasure and his managing of our property was more than we could have wished for. Thanks Lucas.
Made being an absent landlord stress free and property was well maintained and handed back to us the way wed left it. Much appreciated. The entire team are to be commended for the service but special mention must be made of Lucas, our property manager. Communication with him was a pleasure and his managing of our property was more than we could have wished for. Thanks Lucas.
Owen Farish
Sep 25, 2020
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I moved to Western Lettings last year after a poor experience with another agency and have found the service provided by the company to be exemplary. The staff are without exception friendly, efficient and highly professional and the IT systems are outstanding, providing instant access to inspection reports, invoices and compliance certificates. My tenants have also expressed their appreciation for the service provided to them and I consider the company to be setting the benchmark for the highest standards in service to both property owners and tenants.
Julien Fehlmann
Sep 25, 2020
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New to the UK, we had the best experience with Western Lettings. They were friendly, supportive and understanding, even though we did not know much about the procedures here in Britain (ok, Scotland ;). They earned our respect and well deserve your interest in their properties.
Alison Maguire
Sep 25, 2020
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I have found Western Lettings to be professional and responsive to any issues Ive had as a landlord. They quickly found reliable tenants for my property and were also very helpful and supportive during the sale of my property.
Robert Whitehead
Sep 25, 2020
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I moved into a flat with Western Lettings after my previous flat was broken into. They were very warm and supportive, but also focused and professional, and their attitude made my tenancy a comfortable and stress-free experience. They were always quick to respond and exceeded my expectations with how eager they were to help. Every member of staff that I met/corresponded with was friendly, genuine and down-to-earth. I would highly recommend Western Lettings to anyone looking for tenancy in Glasgow.
Maria Sakellari
Sep 25, 2020
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Me and my husband moved to Glasgow a few months ago. Our tenancy agreement was passed from another agency to Western Lettings Agency and theres only good words to say about them. One of their employees,Catherine who was really nice and friendly, visited us and was really helpful explaining everything about the tenancy agreement. We highly recommend Western Lettings!!!!
George Ball
Sep 25, 2020
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Almost a year ago my letting agency changed to Western Lettings and it has been such a pleasure. The process to change over was seamless and their visits have always been pleasurable. There has never been an issue that I have had to raise that has been a problem and they always go out their way to ensure my home needs are met. Thank you all very much for all your hard-work.
Flavia Veres
Sep 25, 2020
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We had an excellent experience with Western Lettings. They are very professional, quick to respond to emails and accommodating to any requests. Moving out of our current flat has been a smooth and easy process.
Richard Smith
Sep 25, 2020
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Highly recommended Western Lettings.. great service and made a stressful time for my family stress free.. again thanks to all of the team at Western Lettings.
Janice Young
Sep 25, 2020
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Great small team of dedicated people who are easy to talk to and respond promptly and professionally to any enquiries or issues regarding the property. Much more approachable than some agencies I dealt with and would definitely recommend them to anyone who asked.
Malvina Ripoll
Sep 25, 2020
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We were tenants with Western Lettings and as the others reviews, we can confirm they are very professional and always helpful. Excellent communication and they fixed things quickly. We were really satisfied from the beginning of our tenancy to the end.