Business Details
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Your Trusted Property Management Partner in London
HLM, part of Lambert Smith Hampton, has established itself as a leading property management consultancy across the UK. With over 1,000 staff and 29 offices, we specialise in leasehold and estate management, offering tailored solutions for resident management companies and freeholders. Our approach combines local expertise with nationwide resources to protect property investments and enhance resident satisfaction. Through our innovative ARLO platform, we provide 24/7 digital access for account management, maintenance reporting, and real-time updates. Our property managers, qualified by the Institute of Residential Property Management, conduct regular inspections using digital tools to ensure transparency and accountability.We operate without contractor ties, securing competitive pricing through open tenders while maintaining strict financial separation from service providers. With 11 years of proven service charge reductions and emergency insurance solutions, we empower leaseholders through Right to Manage transitions and developer partnerships. Our team's expertise in new build handovers and capital expenditure forecasting ensures long-term property value retention. Backed by The Property Ombudsman Service, we combine professional standards with personalised support for all property stakeholders.
Services
Property Management
Leasehold Management
Estate Management
ARLO Online Portal
Right to Manage Assistance
Highlights and features
- We provide qualified property managers with Institute of Residential Property Management credentials
- Our ARLO digital platform offers 24/7 property management access and real-time updates
- Competitive service charges achieved through open tender contractor selection
- Proven 11-year track record of halving service charges for client developments
- Emergency insurance solutions arranged within 24 hours when required
Associations and certifications
- ARLA Propertymark Client Money Protection Scheme
What people say
Excellent customer service
Competitive management fees
Emergency cover arranged
Service charges halved
Regular property inspections
Services
Property Management
Our comprehensive property management service ensures optimal maintenance and value retention for residential developments. Qualified managers conduct regular digital inspections while handling service charge budgets, contractor administration, and compliance matters. With nationwide coverage across 29 offices, we combine local knowledge with corporate resources to deliver tailored solutions for freeholders and resident companies.
Leasehold Management
Specialist leasehold management services empower residents through transparent financial practices and expert guidance. We facilitate Right to Manage transitions, provide lease-specific advice, and negotiate competitive insurance rates. Our team assists with new build handovers and long-term capital planning to protect leaseholder investments while maintaining strict financial accountability.
ARLO Online Portal
The ARLO digital concierge platform revolutionises resident-agent communication through 24/7 online access. Features include instant maintenance reporting, document sharing, voting systems, and real-time development updates. This innovative tool reduces administrative burdens while enhancing transparency and response efficiency for property owners and managers.
Estate Management
Comprehensive estate management solutions address the unique needs of mixed-property developments. Our experienced team coordinates maintenance across multiple blocks and houses, ensuring consistent service standards. We implement sinking fund strategies and emergency contingency plans while maintaining open communication channels with all estate stakeholders.
Right to Manage
Expert Right to Manage assistance guides leaseholders through the legal transition process. We handle company formation, notice serving, and contractor selection while ensuring compliance with legislative requirements. Our support continues post-transition with ongoing management advice and financial oversight to maintain development standards.
Questions
What property management services do you offer?
We provide full-service property management including leasehold administration, service charge budgeting, contractor coordination, and 24/7 ARLO digital support for residential developments.
How does ARLO benefit property owners?
ARLO offers instant access to account information, maintenance reporting, real-time updates, and document sharing through a secure online platform available 24 hours a day.
Can you assist with Right to Manage transitions?
Yes, our team provides complete RTM support including company formation, legal notice preparation, and post-transition management services with 24-hour emergency cover.
What areas do you cover?
We operate nationwide across the UK with 29 offices serving major cities including London, Manchester, Birmingham, Leeds, and Bristol.
How are service charges managed?
Service charges are transparently administered with detailed explanatory notes, regular financial reporting, and competitive contractor pricing achieved through open tender processes.
Are your property managers qualified?
All our property managers hold professional qualifications from the Institute of Residential Property Management and receive ongoing training in leasehold legislation.